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Workforce Management Analyst Remote Jobs (NOW HIRING)

Globelife

Workforce Management Analyst (Remote)

Could you be our next Workforce Management Analyst ? Globe Life is looking for a Workforce ... This is a remote / work-from-home position. What You Will Do: * Monitor queues and agent ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... Partner with management and cross-functional teams to support workforce planning, operational ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Partner with management and cross-functional teams to support workforce planning, operational ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Partner with management and cross-functional teams to support workforce planning, operational ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...

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Workforce Management Analyst Remote information

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$38.5K

$97.6K

$172.5K

How much do workforce management analyst remote jobs pay per year?

As of Aug 26, 2026, the average yearly pay for workforce management analyst remote in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

More about Workforce Management Analyst Remote jobs

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Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Analyst (Remote)

Globe Life Inc.

Cheyenne, WY • On-site, Remote

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

167th of 311 rated insurance

Job description

Job Description:
Workforce Management Analyst (Remote) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Workforce Management Analyst? Globe Life is looking for a Workforce Management Analyst to join the team!
In this role, you will be responsible for ensuring the right number of agents are available to meet customer demand by forecasting call volumes, scheduling staff, monitoring real-time queues, and analyzing performance data.
Responsibilities include using WFM software, creating optimal schedules, managing agent performance, ensuring labor law compliance, and balancing business needs with employee preferences to maintain service levels and minimize costs.
The Workforce Management Analyst is primarily responsible for achieving department Service Level goals (SVL). This position also helps balance SVL goals and labor costs, and will make recommendations that will improve efficiency and SVL for our customers.
This is a remote / work-from-home position.
What You Will Do:
  • Monitor queues and agent performance in real-time to make necessary adjustments, such as rerouting calls or managing breaks, to maintain service levels.
  • Analyzing key metrics and performance data to identify areas for improvement, improve staffing efficiency, and enhance customer experience.
  • Create schedules for new and existing employees.
  • Schedule meetings and training for representatives.
  • Identify improvements needed to schedule that will improve SVL.
  • Ensure all reports and data entry are completed in a timely and accurate manner.
  • Communicate effectively with all levels of the call center.
  • Proactive monitoring and analysis of call arrival patterns and existing schedules.
  • Liaison for operations and IT for system issues.
  • Collaborating with operational supervisors and managers.
  • Managing Community edits, i.e., adherence schedules, attendance, and time off requests.

What You Can Bring:
  • High school diploma or equivalent required. Bachelor's degree preferred.
  • Call center experience is strongly preferred.
  • Strong communication, organizational, analytical, and interpersonal skills required. This person must be able to communicate with all levels of the call center.
  • Ability to successfully engage in multiple initiatives simultaneously.
  • Ability to organize and prioritize, maintain attention to detail, and work under critical timeframes.
  • Excellent oral and written communication skills.
  • Exceptional attention to detail.
  • Strong analytical skills.
  • Proficient in the Microsoft Office suite, Word, Excel, Outlook, Teams, and general working knowledge of the Internet for business use.
  • Ability to learn new computer systems.
  • Intermediate Excel experience required.

Applicable To All Employees of Globe Life Family of Companies:
  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

What Globe Life Insurance employees say

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About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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