ZipRecruiter

Log In

2

Workforce Management Analyst Remote Jobs (NOW HIRING)

NTT DATA Services

$164K/yr

Administer and support Infor Workbrain / Infor Workforce Management. * Configure and maintain time and attendance, scheduling, pay rules, accruals, and absence management. * Troubleshoot employee ...

Insurance Group

Be Seen First

Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

... analytical, collaborative, and experienced with Genesys Cloud Workforce Management, using data ... Experience supporting multi-site or remote contact center operations. * Knowledge of SQL, Power BI ...

Mondo

Tech Ops Analyst

Scottsdale, AZ · Remote

$35 - $44/hr

Remote (PST only) Start Date: ASAP Duration: Contract through end of November 2026, with strong ... Job Summary Support workforce management administration, including tracking headcount, contractor ...

Cox Communications, Inc.

Manager, Workforce Analytics

$92K - $153K/yr

This role provides day-to-day leadership to Workforce Management (WFM) professionals and Real-Time Analysts (RTAs), supporting a diverse portfolio of contact center operations across Cox Automotive ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

previous pagenext page

Showing results 21-40

All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Remote Jobs

Workforce Management Analyst Remote information

See salary details

$38.5K

$97.6K

$172.5K

How much do workforce management analyst remote jobs pay per year?

As of Aug 5, 2026, the average yearly pay for workforce management analyst remote in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

More about Workforce Management Analyst Remote jobs
What cities are hiring for Workforce Management Analyst Remote jobs? Cities with the most Workforce Management Analyst Remote job openings:
What are the most commonly searched types of Workforce Management Analyst jobs? The most popular types of Workforce Management Analyst jobs are:
What states have the most Workforce Management Analyst Remote jobs? States with the most job openings for Workforce Management Analyst Remote jobs include:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Analyst I

System One

Baltimore, MD • Remote

$32.80/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD $32.80/hr

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by monitoring and analyzing intraday call volume, call patterns, and traffic flow to help ensure service level objectives are met. You’ll work closely with supervisors/managers to adjust schedules and staffing as business conditions change, and you’ll provide reporting and recommendations to improve performance, process, and supporting technology.

WHAT YOU’LL DO

  • Analyze intraday and historical performance to support operational service goals.
  • Identify call volume trends and averages (intraday, weekly, monthly, etc.).
  • Monitor queue activity and service levels; respond to changing conditions.
  • Maintain strong communication channels about events impacting workload and performance.
  • Communicate staffing adjustments based on changing/dynamic forecasts.
  • Partner with internal teams and customer experience center staff to identify improvements that drive service goals.
  • Provide regular workload/workforce reporting to leadership.
  • Recommend call/service center technology and process improvements to reduce costs and improve efficiency.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience
    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)
  • 1+ year of experience in a scheduling, forecasting, or traffic environment
  • Strong analytical and problem-solving skills (trend identification, data interpretation, operational decision support)
  • Intermediate to advanced Excel (pivot tables, lookup functions, formulas, basic data analysis)
  • Foundational WFM knowledge and contact center metrics (AHT, ASA, Service Level, Occupancy, Adherence)
  • Experience with contact center/WFM tools such as Genesys Cloud, NICE IEX/CXone, or similar
  • Strong communication + organization skills; able to manage multiple priorities and deliver timely reporting

NICE TO HAVE

  • Experience building/automating reporting (advanced Excel models, dashboards, etc.)
  • Additional exposure to real-time queue management, intraday change management, and schedule optimization
  • Experience supporting process/technology improvements in a customer service/contact center environment

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

Ref: #851-Rockville-S1