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Workforce Management Analyst Remote Jobs (NOW HIRING)

Insurance Group

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Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

... analytical, collaborative, and experienced with Genesys Cloud Workforce Management, using data ... Experience supporting multi-site or remote contact center operations. * Knowledge of SQL, Power BI ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Fully Remote PRIMARY DUTIES: Workforce Monitoring & Reporting * Monitor daily attendance, schedule ... Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or ...

ComplexCare Solutions

Workforce Planning Analyst

$63K - $75K/yr

Workforce Planning Analyst This a remote position with a Monday-Thursday 2P-10P EDT and Saturdays ... This role works with department heads and the management team by providing analysis and ...

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Workforce Management Analyst Remote information

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$38.5K

$97.6K

$172.5K

How much do workforce management analyst remote jobs pay per year?

As of Jul 16, 2026, the average yearly pay for workforce management analyst remote in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

More about Workforce Management Analyst Remote jobs
What cities are hiring for Workforce Management Analyst Remote jobs? Cities with the most Workforce Management Analyst Remote job openings:
What are the most commonly searched types of Workforce Management Analyst jobs? The most popular types of Workforce Management Analyst jobs are:
What states have the most Workforce Management Analyst Remote jobs? States with the most job openings for Workforce Management Analyst Remote jobs include:
What job categories do people searching Workforce Management Analyst Remote jobs look for? The top searched job categories for Workforce Management Analyst Remote jobs are:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Manager

Workforce Manager

Insurance Group

Charlotte, NC • Remote

$98K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

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Job description

The Workforce Manager is responsible for leading the Workforce Management (WFM) function for a fast-paced contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time operations, workforce analytics, and reporting to ensure exceptional customer service while maximizing operational efficiency. The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners closely with Operations and Leadership to align staffing strategies with business objectives.

The ideal candidate is highly analytical, collaborative, and experienced with Genesys Cloud Workforce Management, using data-driven insights to improve service levels, optimize staffing, and enhance both customer and employee experiences.


Essential Responsibilities

  • Workforce Planning & Forecasting
    • Develop long-term, monthly, weekly, and daily contact volume forecasts across multiple channels.
    • Create staffing models based on historical trends, seasonality, business initiatives, and operational changes.
    • Build capacity plans to ensure staffing aligns with current and future business needs.
    • Evaluate forecast accuracy and continuously improve forecasting methodologies.
  • Scheduling & Workforce Management
    • Oversee the creation and maintenance of employee schedules using Genesys Workforce Management.
    • Ensure schedules balance customer demand, service level objectives, employee preferences, and operational efficiency.
    • Manage intraday schedule adjustments based on changing business conditions.
    • Review shrinkage trends and recommend strategies to improve workforce utilization.
  • Real-Time Operations
    • Lead the Real-Time Analyst (RTA) team responsible for monitoring daily contact center performance.
    • Direct real-time staffing decisions including schedule adherence, overtime, voluntary time off, and off-phone activities.
    • Monitor service levels, average speed of answer, abandonment rates, occupancy, and other operational metrics.
    • Communicate staffing risks and mitigation plans to operational leadership throughout the day.
  • Analytics & Reporting
    • Develop dashboards, scorecards, and executive reports that provide meaningful operational insights.
    • Analyze workforce trends, staffing efficiency, productivity, adherence, occupancy, and customer demand.
    • Identify opportunities for operational improvements through data analysis.
    • Present findings and recommendations to senior leadership.


  • Continuous Improvement
    • Optimize Workforce Management processes within Genesys Cloud.
    • Recommend automation opportunities and reporting enhancements.
    • Maintain workforce policies, procedures, and documentation.
    • Stay current on workforce management best practices and emerging contact center technologies.


Requirements of Experience & Qualifications

  • Bachelor's degree in Business Administration, Operations Management, Analytics, Information Systems, or related field, or equivalent work experience.
  • 5+ years of contact center workforce management experience.
  • 2+ years of leadership experience managing Workforce Analysts or Real-Time Analysts.
  • Hands-on experience with Genesys Cloud Workforce Management (Genesys WFM).
  • Strong knowledge of workforce management principles including forecasting, scheduling, capacity planning, and real-time management.
  • Advanced proficiency with Microsoft Excel, including pivot tables, formulas, charts, and data analysis.
  • Experience developing executive-level reports and dashboards.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience supporting multi-site or remote contact center operations.
  • Knowledge of SQL, Power BI, or other business intelligence platforms.
  • Experience with workforce optimization tools and performance analytics.
  • Understanding of contact center KPIs including:
    • Service Level
    • Average Speed of Answer (ASA)
    • Average Handle Time (AHT)
    • Occupancy
    • Schedule Adherence
    • Forecast Accuracy
    • Customer Satisfaction (CSAT)
    • First Contact Resolution (FCR)


This position operates in a dynamic contact center environment supporting both onsite and remote employees. Occasional extended hours may be required to support peak business periods, system implementations, or critical operational events.