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Freelance Workforce Management Analyst Jobs (NOW HIRING)

eClerx

Workforce Management Analyst

Fayetteville, NC

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and real-time staffing adjustments ...

TEKsystems

Workforce Management Analyst

Minnetonka, MN · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

TEKsystems

Workforce Management Analyst

Omaha, NE · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

TEKsystems

Workforce Management Analyst

Madison, WI · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

TEKsystems

Workforce Management Analyst

Minnetonka, MN · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

TEKsystems

Workforce Management Analyst

Saint Louis, MO · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

FirstCash

Workforce Management Analyst

Coppell, TX · On-site

The Workforce Management Analyst will support the performance and operational excellence of a multi-site contact center by optimizing staffing models and managing workforce data through advanced ...

FirstCash, Inc.

Workforce Management Analyst

Coppell, TX · On-site

Description Position at American First Finance Workforce Management Analyst The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

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Freelance Workforce Management Analyst information

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$38.5K

$72.3K

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How much do freelance workforce management analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for freelance workforce management analyst in the United States is $72,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a Freelance Workforce Management Analyst do?

A Freelance Workforce Management Analyst is a specialist who helps organizations optimize their staffing levels, schedules, and workflows to meet business needs efficiently. Working independently or on contract, they analyze workforce data, forecast labor requirements, and suggest improvements to processes such as scheduling, shift planning, and resource allocation. Their goal is to enhance productivity, reduce costs, and ensure the right number of employees are available at the right times. Freelance analysts often work with various clients across industries, using workforce management software and analytics to deliver tailored solutions.

What is the difference between Freelance Workforce Management Analyst vs Workforce Planning Analyst?

AspectFreelance Workforce Management AnalystWorkforce Planning Analyst
CredentialsRelevant certifications (e.g., CCP, CBP), experience in workforce managementSimilar certifications, focus on planning and analytics
Work EnvironmentFreelance, project-based, remote or client-siteFull-time, corporate or consulting firms, office or remote
Employer & IndustryVarious industries, contract basisTypically in large organizations, HR or operations departments
Search & Comparison IntentUnderstanding freelance roles vs traditional rolesComparing job functions in workforce planning

The main difference is that a Freelance Workforce Management Analyst works independently on short-term projects across multiple clients, offering flexible services. In contrast, a Workforce Planning Analyst is usually employed full-time within an organization, focusing on long-term staffing strategies. Both roles require similar skills and certifications but differ mainly in employment type and work setting.

What are the key skills and qualifications needed to thrive as a Freelance Workforce Management Analyst, and why are they important?

To thrive as a Freelance Workforce Management Analyst, you need strong analytical abilities, proficiency in workforce planning, and a solid understanding of labor forecasting, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management systems like Kronos, NICE, or Aspect WFM, as well as advanced skills in Excel and data visualization tools, is typically required. Excellent communication, problem-solving, and self-management skills help distinguish top performers who can effectively collaborate with clients and adapt to changing project needs. These capabilities are crucial for delivering accurate staffing solutions and actionable insights that drive operational efficiency for diverse organizations.

What are some common challenges freelance workforce management analysts face when working with multiple clients?

Freelance workforce management analysts often juggle varied client expectations, data systems, and communication styles. Balancing project deadlines across clients can be demanding, especially when priorities shift or urgent requests arise. Additionally, analysts must quickly adapt to each company's unique processes and tools while maintaining data integrity and confidentiality. Effective time management, clear communication, and proactive expectation-setting are key to overcoming these challenges and building strong client relationships.
More about Freelance Workforce Management Analyst jobs
What cities are hiring for Freelance Workforce Management Analyst jobs? Cities with the most Freelance Workforce Management Analyst job openings:
What are the most commonly searched types of Workforce Management Analyst jobs? The most popular types of Workforce Management Analyst jobs are:
What states have the most Freelance Workforce Management Analyst jobs? States with the most job openings for Freelance Workforce Management Analyst jobs include:
What job categories do people searching Freelance Workforce Management Analyst jobs look for? The top searched job categories for Freelance Workforce Management Analyst jobs are:
Freelance Workforce Management Analyst jobs near you
Infographic showing various Freelance Workforce Management Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $72,338 per year, or $34.8 per hour.
Workforce Management Analyst

Workforce Management Analyst

Visium Resources, Inc.

Altamonte Springs, FL

Contractor

Posted 6 days ago

Job description

Introduction


Visium Resources has been asked to identify qualified candidates for this Workforce Management Analyst position. This position is a contract to hire opportunity which is expected to be Hybrid (Shift is 8-5pm with in office days on Mondays, Wednesdays and Thursdays, and remote on Tuesdays and Fridays for a duration of 3 months+ to direct.


The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, budgeting and forecasting. They will also implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment. Provides daily and weekly scheduling and real time monitoring support for Customer Service. Tracks and analyzes data to support executive management staffing decisions. Responsibilities include daily monitoring of Workforce management applications. Post analysis evaluation of agent statistics and reporting relating to the above programs. Responsible for updating daily agent exceptions and payroll system.
 Provide ongoing operational analysis of call center operations, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost per call, cost per member, service level, occupancy, etc.)
 
  • Identifying and partnering with the Navigation center team to implement innovative labor management practices.
  • Develop labor schedules to meet contact volumes and service levels.
  • Utilize specialized software tools to manage and forecast staffing levels for multiple call centers
  • Work with the Member Solution Center leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
  • Work with Member Solution Center Director and senior management to accurately forecast call volumes, analyze historical call volume; project budgetary expenses, determine future costing and assist with training and new hire numbers.
  • Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals.
  • Balance multiple priorities with little or no direction
  • Identify what resources are required to implement parts of projects
  • Effectively use project plans to focus work and ensure deadlines are met.
  • Monitors Workforce Management tools real time to maintain service level data.
  • Evaluates daily call trends.
  • Works with Customer Service management to ensure agent adherence and/or conformance to schedules.
  • Accurately inputs schedule changes received through the call out line or exception reporting.
  • Prepares Time Utilization, Adherence/Conformance, and weekly scheduling reports.
  • Updates any daily schedule exception.
  • Responsible for tracking employee hours in payroll system.
  • Designs/creates various databases for staffing and analysis.
  • Creates reports utilized by Customer Service for staffing/ productivity measurements.
  • Assists in creating schedules/scheduling scenarios utilizing workforce management technology.
  • Interacts with various levels of management to provide decision support and complete various scheduling-related projects with minimal supervision.
  • Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates.
  • Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
  • Performs other duties as assigned.
  • Comply with all policies and standards.
  • Achieves goals through mainly self-directed work with potential oversight from management
  • Roles characterized by specific functional expertise
  • May provide guidance to others as a project manager using technical expertise

Required:
  • 3+ years of experience
  • Prior experience in a Call Center Operations environment
  • Knowledge of Call Center management best practices
  • Strong Functional analytical skills (budgeting, costing, etc.)
  • Process analytical skills in a call center environment
  • Ability to create well organized, accurate, and concise material and work documentation for organizational use.
  • Strong knowledge of Microsoft applications including Outlook, Word, PowerPoint, Excel, and Access with the ability to create and maintain databases and the ability to use them to present to both internal and external contacts
  • Strong knowledge of workforce management tools and the ability to maintain them
  • Ability to work as part of a team
  • Ability to work independently
  • Ability to work in a fast-paced environment with changing priorities
  • Demonstrated organizational skills
  • Ability to multi-task
  • Ability to remain calm under pressure
  • Ability to work in dimly lit office
  • Ability to work overtime as required
Prefer experience using the Erlang Calculator for forecasting and knowledge of the Five9 phone system dashboards and reporting. This role is for both scheduling and forecasting.
Education:
  • Bachelors Degree

________________________________________________________________________________________________


Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Education:BS/BA DegreeEmployment Type: CONTRACTOR

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