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Freelance Workforce Management Analyst Jobs (NOW HIRING)

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

M&T Bank

Workforce Management Analyst I

Williamsville, NY · On-site

$20.55 - $34.25/hr

... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ... Minimum of 1 years' experience with workforce management software Experience creating and designing ...

Ashby

Support Workforce Management Analyst - Americas

$95K - $125K/yr

Now we're adding a Workforce Management Analyst to own the execution layer: turning those forecasts into thoughtful schedules and managing coverage in real time as the day unfolds. This is not a ...

M&T Bank

Workforce Management Analyst I

Williamsville, NY · On-site

$20.55 - $34.25/hr

... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ... Minimum of 1 years' experience with workforce management software Experience creating and designing ...

Moda Health

Workforce Management Analyst I

Portland, OR · Hybrid

$23.34 - $26.26/hr

Responsible for daily workforce planning, scheduling, and performance/trend reporting. This is a FT ... Strong analytical, organizational, and detail orientation skills required. * Ability to multi-task ...

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Freelance Workforce Management Analyst information

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How much do freelance workforce management analyst jobs pay per year?

As of Jul 17, 2026, the average yearly pay for freelance workforce management analyst in the United States is $72,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a Freelance Workforce Management Analyst do?

A Freelance Workforce Management Analyst is a specialist who helps organizations optimize their staffing levels, schedules, and workflows to meet business needs efficiently. Working independently or on contract, they analyze workforce data, forecast labor requirements, and suggest improvements to processes such as scheduling, shift planning, and resource allocation. Their goal is to enhance productivity, reduce costs, and ensure the right number of employees are available at the right times. Freelance analysts often work with various clients across industries, using workforce management software and analytics to deliver tailored solutions.

What is the difference between Freelance Workforce Management Analyst vs Workforce Planning Analyst?

AspectFreelance Workforce Management AnalystWorkforce Planning Analyst
CredentialsRelevant certifications (e.g., CCP, CBP), experience in workforce managementSimilar certifications, focus on planning and analytics
Work EnvironmentFreelance, project-based, remote or client-siteFull-time, corporate or consulting firms, office or remote
Employer & IndustryVarious industries, contract basisTypically in large organizations, HR or operations departments
Search & Comparison IntentUnderstanding freelance roles vs traditional rolesComparing job functions in workforce planning

The main difference is that a Freelance Workforce Management Analyst works independently on short-term projects across multiple clients, offering flexible services. In contrast, a Workforce Planning Analyst is usually employed full-time within an organization, focusing on long-term staffing strategies. Both roles require similar skills and certifications but differ mainly in employment type and work setting.

What are the key skills and qualifications needed to thrive as a Freelance Workforce Management Analyst, and why are they important?

To thrive as a Freelance Workforce Management Analyst, you need strong analytical abilities, proficiency in workforce planning, and a solid understanding of labor forecasting, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management systems like Kronos, NICE, or Aspect WFM, as well as advanced skills in Excel and data visualization tools, is typically required. Excellent communication, problem-solving, and self-management skills help distinguish top performers who can effectively collaborate with clients and adapt to changing project needs. These capabilities are crucial for delivering accurate staffing solutions and actionable insights that drive operational efficiency for diverse organizations.

What are some common challenges freelance workforce management analysts face when working with multiple clients?

Freelance workforce management analysts often juggle varied client expectations, data systems, and communication styles. Balancing project deadlines across clients can be demanding, especially when priorities shift or urgent requests arise. Additionally, analysts must quickly adapt to each company's unique processes and tools while maintaining data integrity and confidentiality. Effective time management, clear communication, and proactive expectation-setting are key to overcoming these challenges and building strong client relationships.
More about Freelance Workforce Management Analyst jobs
What cities are hiring for Freelance Workforce Management Analyst jobs? Cities with the most Freelance Workforce Management Analyst job openings:
What are the most commonly searched types of Workforce Management Analyst jobs? The most popular types of Workforce Management Analyst jobs are:
What states have the most Freelance Workforce Management Analyst jobs? States with the most job openings for Freelance Workforce Management Analyst jobs include:
What job categories do people searching Freelance Workforce Management Analyst jobs look for? The top searched job categories for Freelance Workforce Management Analyst jobs are:
Freelance Workforce Management Analyst jobs near you
Infographic showing various Freelance Workforce Management Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $72,338 per year, or $34.8 per hour.
Workforce Management Analyst II

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1