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Full Time Workforce Management Analyst Jobs (NOW HIRING)

Ampcus Inc

Workforce Management Analyst

We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...

Figma

Workforce Management Analyst

San Francisco, CA · On-site

As a member of our Product Support team, the Workforce Management Analyst will help keep our ... This is a full time role that can be held from one of our US hubs or remotely in the United States.

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

M&T Bank

Workforce Management Analyst I

Williamsville, NY

$20.55 - $34.25/hr

... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ... Minimum of 1 years' experience with workforce management software Experience creating and designing ...

Ashby

Support Workforce Management Analyst - Americas

$95K - $125K/yr

Now we're adding a Workforce Management Analyst to own the execution layer: turning those forecasts into thoughtful schedules and managing coverage in real time as the day unfolds. This is not a ...

New

M&T Bank

Workforce Management Analyst I

Williamsville, NY · On-site

$20.55 - $34.25/hr

... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ... Minimum of 1 years' experience with workforce management software Experience creating and designing ...

Moda Health

Workforce Management Analyst I

Portland, OR · Hybrid

$23.34 - $26.26/hr

Responsible for daily workforce planning, scheduling, and performance/trend reporting. This is a FT ... Strong analytical, organizational, and detail orientation skills required. * Ability to multi-task ...

Moda Health

Workforce Management Analyst I

Portland, OR · On-site

Responsible for daily workforce planning, scheduling, and performance/trend reporting. This is a FT ... Strong analytical, organizational, and detail orientation skills required. * Ability to multi-task ...

Cogeco

Analyst, Workforce Management

Hollywood, MD · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Groton, CT · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Belmont, NH · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

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Full Time Workforce Management Analyst information

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$38.5K

$97.6K

$172.5K

How much do full time workforce management analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for full time workforce management analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Workforce Management Analyst vs Part Time Workforce Management Analyst?

AspectFull Time Workforce Management AnalystPart Time Workforce Management Analyst
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsUsually requires similar certifications and experienceSame credentials as full-time, but may have less experience
Work EnvironmentOffice-based, integrated into team operationsFlexible, may work remotely or part-time in office
Employer UsageCommon in large organizations with continuous staffing needsUsed for flexible staffing or project-based work

Full Time Workforce Management Analysts typically work standard hours, are fully integrated into the company's staffing strategies, and often hold similar certifications as part-time analysts. Part Time Workforce Management Analysts offer flexibility, working fewer hours, and are often engaged for specific projects or peak periods. Both roles require similar skills but differ mainly in hours and work commitment.

What cities are hiring for Full Time Workforce Management Analyst jobs? Cities with the most Full Time Workforce Management Analyst job openings:
What are the most commonly searched types of Workforce Management Analyst jobs? The most popular types of Workforce Management Analyst jobs are:
What states have the most Full Time Workforce Management Analyst jobs? States with the most job openings for Full Time Workforce Management Analyst jobs include:
Full Time Workforce Management Analyst jobs near you
Workforce Management Analyst

Workforce Management Analyst

Crisis Connections

Seattle, WA • On-site

$68K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Workforce Management Analyst
Full-Time Hybrid - Seattle, WA - Washington residency required
Salary Range: $68,344 - $75,938
Shift: Swing shift (4:00 PM-12:00 AM) through August, transitioning to overnight (12:00 AM-8:00 AM) thereafter.
Be part of something growing - and meaningful
This is a new position driven by organizational growth, reflecting the increasing demand for Crisis Connections' life-saving services. As our impact expands, so does our need for strong workforce planning to ensure help is always available when people reach out in moments of physical, emotional, and financial crisis.
As a Workforce Management Analyst, you won't just support operations - you'll help shape how our contact center scales, responds, and evolves. Your work will directly enable frontline staff to show up for individuals facing crisis across our community.
About Crisis Connections
Crisis Connections connects people in physical, emotional, and financial crisis to compassionate support and critical resources. We serve all people, with an emphasis on King County residents, and we are guided by values of care, inclusion, and empowerment. As demand for our services grows, we are investing in the systems and people that make our mission possible.
In this highly visible and impactful role, you will:
  • Forecast contact volume using historical data and real-time trends
  • Build and maintain staffing plans and schedules to ensure reliable coverage
  • Monitor queues, service levels, and agent adherence throughout the day
  • Make real-time, intraday adjustments to respond to spikes in demand or emergencies
  • Support surge staffing and contingency planning during high-volume or crisis events
  • Analyze performance metrics and identify trends, gaps, and opportunities
  • Produce regular and ad-hoc reports for operations and clinical leadership
  • Collaborate closely with operations and clinical teams to align staffing with service goals
  • Help balance service level targets with staff well-being and sustainable workloads

This role offers the opportunity to influence how a growing organization plans for the future while making an immediate difference every day.
Requirements
What You Bring
  • Experience in a contact center environment (inbound and/or outbound)
  • 2-3 years of workforce management experience, especially in forecasting or scheduling
  • Strong Excel skills and comfort working with data and reports.
  • Experience with Business Intelligence software (Power BI/Tableau)
  • Familiarity with workforce management or contact center scheduling tools
  • Ability to stay calm, adaptable, and collaborative in fast-changing situations
  • Experience with tools such as NICE/IEX, Five9, Genesys, Blue Pumpkin, or similar platforms is a plus but not required.

Why You'll Love Working Here
We believe thriving employees fuel a thriving mission. At Crisis Connections, you'll join a growing organization that values inclusion, authenticity, and professional growth.
Our benefits include:
  • 100% employer-paid medical, dental, and vision coverage
  • Generous paid time off and 12 paid holidays
  • ORCA transit pass discount and free parking
  • Retirement plan and flexible spending accounts
  • Short-term and long-term disability options
  • Opportunities to grow alongside an expanding mission-driven organization

Equal Opportunity Employer
Crisis Connections is an equal opportunity employer. We value a workforce that reflects the diverse communities we serve and are committed to creating a workplace where employees feel a sense of belonging and are valued for their contributions and unique perspectives.
Salary Description
$68,344 - $75,938

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