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Workforce Management Administrator information

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How much do workforce management administrator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for workforce management administrator in the United States is $28.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $33.17 per hour, depending on experience, location, and employer.

What does a workforce management administrator do?

A Workforce Management Administrator is responsible for ensuring that staffing levels align with business needs by forecasting demand, scheduling staff, and monitoring attendance. They use specialized software to analyze workforce data, track performance metrics, and generate reports for management. Their role helps organizations optimize productivity, minimize labor costs, and maintain service quality by making sure the right number of employees are available at the right times.

What are the key skills and qualifications needed to thrive as a workforce management administrator?

To thrive as a Workforce Management Administrator, you need strong analytical skills, attention to detail, and experience with scheduling or resource planning, often supported by a relevant degree or equivalent work experience. Familiarity with workforce management software (such as Kronos, NICE, or Verint), Excel, and reporting tools is typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate with teams and respond to changing operational needs. These skills are vital for optimizing staffing, ensuring compliance, and maintaining efficient business operations.

How does a workforce management administrator typically collaborate with other departments to optimize staffing levels?

A Workforce Management Administrator works closely with department managers, HR, and operations teams to forecast staffing needs and ensure optimal coverage. They analyze historical data and business trends to create schedules that align with workload demands, and regularly communicate with other teams to adjust staffing plans for special projects or unexpected changes. This collaborative approach helps maintain productivity, reduce overtime costs, and improve employee satisfaction by ensuring fair and efficient scheduling.

What is the difference between Workforce Management Administrator vs Workforce Analyst?

AspectWorkforce Management AdministratorWorkforce Analyst
Required CredentialsTypically requires a degree in business, HR, or related field; certifications like Workforce Management Certification are commonOften requires a degree in data analysis, statistics, or related field; certifications in data tools may be preferred
Work EnvironmentWorks in office settings, using workforce management software to schedule and monitor staffWorks in office or remote, analyzing data to forecast staffing needs and improve processes
Employer & Industry UsageUsed across industries like retail, healthcare, and call centers for scheduling and staffingCommon in similar industries, focusing on data analysis to optimize workforce efficiency

The Workforce Management Administrator primarily handles scheduling, staffing, and workforce software, ensuring operational efficiency. In contrast, the Workforce Analyst focuses on analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce planning but differ in their core functions and focus areas.

More about Workforce Management Administrator jobs

What states have the most Workforce Management Administrator jobs?

States with the most job openings for Workforce Management Administrator jobs include:

What job categories do people searching Workforce Management Administrator jobs look for?

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Workforce Management Administrator jobs near you
Infographic showing various Workforce Management Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,398 per year, or $28.6 per hour.

Workforce Management Administrator

Charlotte, NC • On-site

Customer Operations
See more jobs at Customer Operationsexternal

Full-time

Re-posted 17 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Interested in driving operational efficiency through strategic scheduling and reporting? As a Workforce Management Admin at Spectrum, you will oversee scheduling, reporting and auditing functions to ensure optimal staffing and adherence standards. Your attention to detail and communication skills will help identify opportunities for improvement at individual, team and center levels, directly supporting Spectrum’s commitment to service excellence.


How You’ll Make an Impact

  • Utilize scheduling software to adjust center resources, ensuring proper shift coverage in response to changes in call volume, service activity or resource availability
  • Assist with managing overtime and voluntary time off to optimize staffing levels
  • Optimize break and lunch schedules for efficient center staffing
  • Monitor real-time adherence and call statistics, communicating with supervisors to manage on-phone and off-phone activity throughout the day
  • Track and enter real-time exceptions such as sick calls, tardiness and meetings into workforce management systems
  • Manage benefit time accrual accounts, establish thresholds and plan for both scheduled and unscheduled absences
  • Audit and maintain data integrity within workforce management and related databases
  • Monitor call volume and statistics to ensure scheduling and service level metrics are met
  • Liaise with staff regarding workforce management practices and initiatives, updating leadership on staffing issues, performance measures and call statistics
  • Provide input on forecast projections and staffing requirements

Working Conditions

  • Office environment with 24-hour service capability

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience

#LI-JK4
CWF370 2026-72602 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience
Employment Type: Full Time

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