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Workforce Management Administrator Jobs in Texas

Metro One LPSG

Workforce Administrator

Plano, TX · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

Metro One LPSG

Workforce Administrator

Plano, TX · On-site

The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

University Health

System Administrator

San Antonio, TX

$14.43 - $25.25/wk

University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems ...

Aerotek

Construction Workforce Manager

Hamlin, TX · On-site

$60K - $65K/yr

Optimize the performance of associates through performance management and feedback, KPI tracking ... Administer Oraltox and random drug screening as needed * Support all documentation using Aerotek ...

Aerotek

Construction Workforce Manager

Hamlin, TX

Optimize the performance of associates through performance management and feedback, KPI tracking ... Administer Oraltox and random drug screening as needed * Support all documentation using Aerotek ...

Staff Management

Operations Administrator

Roanoke, TX · On-site

$18.50 - $22.79/hr

As Operations Administrator, you will provide administrative and operational support to the onsite ... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

Administer and configure dialing platform settings, campaigns, contact strategies, call routing ... Workforce Management & Operations * Track real-time inbound and outbound contact center performance.

Colson Group

HR Admin

Magnolia, TX

$25 - $29/hr

POSITION: HR ADMIN STARTING PAY RATE: $25.00-$29.00/hour REPORTS TO: HR DIRECTOR, US OPERATIONS ... workforce management software. I.e. ADP, Kronos Strong computer literacy including Microsoft Word ...

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COLSON GROUP HOLDINGS, LLC

HR Admin

Magnolia, TX · On-site

$25 - $29/hr

HR ADMIN STARTING PAY RATE: $25.00-$29.00/hour REPORTS TO: HR DIRECTOR, US OPERATIONS HOURS: Monday ... workforce management software. I.e. ADP, Kronos Strong computer literacy including Microsoft Word ...

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Workforce Management Administrator information

How does a workforce management administrator typically collaborate with other departments to optimize staffing levels?

A Workforce Management Administrator works closely with department managers, HR, and operations teams to forecast staffing needs and ensure optimal coverage. They analyze historical data and business trends to create schedules that align with workload demands, and regularly communicate with other teams to adjust staffing plans for special projects or unexpected changes. This collaborative approach helps maintain productivity, reduce overtime costs, and improve employee satisfaction by ensuring fair and efficient scheduling.

What are the key skills and qualifications needed to thrive as a workforce management administrator?

To thrive as a Workforce Management Administrator, you need strong analytical skills, attention to detail, and experience with scheduling or resource planning, often supported by a relevant degree or equivalent work experience. Familiarity with workforce management software (such as Kronos, NICE, or Verint), Excel, and reporting tools is typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate with teams and respond to changing operational needs. These skills are vital for optimizing staffing, ensuring compliance, and maintaining efficient business operations.

What does a workforce management administrator do?

A Workforce Management Administrator is responsible for ensuring that staffing levels align with business needs by forecasting demand, scheduling staff, and monitoring attendance. They use specialized software to analyze workforce data, track performance metrics, and generate reports for management. Their role helps organizations optimize productivity, minimize labor costs, and maintain service quality by making sure the right number of employees are available at the right times.

What is the difference between Workforce Management Administrator vs Workforce Analyst?

AspectWorkforce Management AdministratorWorkforce Analyst
Required CredentialsTypically requires a degree in business, HR, or related field; certifications like Workforce Management Certification are commonOften requires a degree in data analysis, statistics, or related field; certifications in data tools may be preferred
Work EnvironmentWorks in office settings, using workforce management software to schedule and monitor staffWorks in office or remote, analyzing data to forecast staffing needs and improve processes
Employer & Industry UsageUsed across industries like retail, healthcare, and call centers for scheduling and staffingCommon in similar industries, focusing on data analysis to optimize workforce efficiency

The Workforce Management Administrator primarily handles scheduling, staffing, and workforce software, ensuring operational efficiency. In contrast, the Workforce Analyst focuses on analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce planning but differ in their core functions and focus areas.

What are popular job titles related to Workforce Management Administrator jobs in Texas? For Workforce Management Administrator jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Management Administrator jobs in Texas look for? The top searched job categories for Workforce Management Administrator jobs in Texas are:
Workforce Management Administrator jobs near you
Infographic showing various Workforce Management Administrator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Workforce Administrator

Metro One LPSG

Plano, TX • On-site

Other

Posted 8 days ago

Metro One LPSG rating

5.7

Company rating: 5.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

74th of 116 rated security

Job description

Description
The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels, staffing constraints such as absenteeism, attrition, contact volume trends, and other critical inputs to operational success. The Workforce Administrator will perform service level risk assessments and provide mitigation strategies to program management. The Workforce Administrator will be responsible for short- and long-term staffing functions such as creating new hire and shift selection schedules. The Workforce Administrator will also be responsible for designing exception protocols to insure productivity and compliance. The Workforce Administrator will also be expected to support ad-hoc projects as required.
REQUIREMENTS
Client and Management Interface
  • Monitor all issues that impact service levels with your assigned client(s) and take actions to resolve or reduce the impact. Notify support teams as required.
  • Perform operational and oversight responsibilities as required to ensure all Service Level Agreements (SLA's) are met.
  • Support the production, communication, & implementation of service level action plans.
  • Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels.
  • Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact productivity such as tool or system outages.
  • Provide recommendations for mitigation or correction to management for consideration.

Data Analysis/Synthesis
  • Ensure timely and accurate recording and reporting of metrics. Analyze data to outline any reasons for under/over performance and recommend actions to improve performance.
  • Develop root cause analyses in response to identified, emergent trends in Track Force data anomalies.
  • Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work.
  • Collate, assemble, and disseminate performance/metric reporting. On-going generation, creation, and maintenance of accurate data/reporting.
  • Evaluate and implement opportunities for improving workflow processes and automation of processes.
  • Run "what-if" scenarios for intraday staffing.

Communications
  • Attend, virtual or actual, client meetings for performance review.
  • Assist clients and management with technical issues (phones/NFC tags).
  • Communication with managers/supervisors for issue resolution (can be virtual, telephonic, or face-to-face). Work with operational and support teams to effectively plan non-productive time (NPT).
  • Develop relationships with leadership and workflow/capacity partners, to include sharing methodologies for process improvement.
  • Work closely with leadership to identify "hot spots" and take appropriate actions to mitigate any impact.
  • Lead meetings with WFC and other departments (i. e., Human Resources, Operations, Training, and Quality)
  • Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.

QUALIFICATIONS
  • A Bachelor's Degree in Computer Science, Information Systems, HR Management, Business Administration, or similar is a plus; not required
  • 3-5 years of experience as an HRIS Analyst in a related industry
  • Exceptional ability to gather and interpret data, as well as improve HRIS processes,
  • Ability to collaborate, provide technical support, and train staff,
  • Extensive experience in analyzing HRIS and HR performance metrics,
  • Advanced proficiency in database management and security,
  • Experience in documenting processes, as well as performing diagnostic tests. and audits,
  • Ability to keep up with technical innovation and trends in HRIS Analysis,
  • Exceptional interpersonal and communication skills,
  • Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements for Security Officer.
  • Advanced skills using Microsoft Excel in a business environment.
  • Ability to prioritize and meet tight deadlines.
  • Analytical with meticulous attention to detail.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
  • Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions.
  • Proven ability to build relationships quickly.

PREFERRED QUALIFICATIONS
  • 1+ years of experience in a contact center environment preferred.
  • Lean training is an advantage. Kronos experience or Six Sigma Yellow/Green Belt certification is a plus.

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