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Workforce Management Administrator Jobs (NOW HIRING)

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

ID Logistics

Contingent Workforce Manager

$85K - $95K/yr

The Contingent Workforce Manager is responsible for the strategic oversight, governance, and day-to ... Administer and maintain the Vendor Management System (VMS). * Work with department leadership to ...

empyrean

Workforce Operations Manager

Houston, TX

... Client Operations Teams, Client Admin Teams and other departments. ESSENTIAL DUTIES AND ... Utilize Workforce Management (WFM) software and other technical solutions to adjust staffing levels ...

Empyrean

Workforce Operations Manager

Houston, TX · On-site

... Admin Teams and other departments. ESSENTIAL DUTIES AND RESPONSIBILITIES * Conduct short-term and ... Utilize Workforce Management (WFM) software and other technical solutions to adjust staffing levels ...

Merican

Mainframe Administrator

San Antonio, TX · On-site

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... Mainframe Administrator Location: San Antonio, TX Duration: 5 Months Job Type: Temporary Assignment ...

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How much do workforce management administrator jobs pay per hour?

As of May 30, 2026, the average hourly pay for workforce management administrator in the United States is $28.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $33.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Administrator, and why are they important?

To thrive as a Workforce Management Administrator, you need strong analytical skills, attention to detail, and experience with scheduling or resource planning, often supported by a relevant degree or equivalent work experience. Familiarity with workforce management software (such as Kronos, NICE, or Verint), Excel, and reporting tools is typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate with teams and respond to changing operational needs. These skills are vital for optimizing staffing, ensuring compliance, and maintaining efficient business operations.

How does a Workforce Management Administrator typically collaborate with other departments to optimize staffing levels?

A Workforce Management Administrator works closely with department managers, HR, and operations teams to forecast staffing needs and ensure optimal coverage. They analyze historical data and business trends to create schedules that align with workload demands, and regularly communicate with other teams to adjust staffing plans for special projects or unexpected changes. This collaborative approach helps maintain productivity, reduce overtime costs, and improve employee satisfaction by ensuring fair and efficient scheduling.

What does a Workforce Management Administrator do?

A Workforce Management Administrator is responsible for ensuring that staffing levels align with business needs by forecasting demand, scheduling staff, and monitoring attendance. They use specialized software to analyze workforce data, track performance metrics, and generate reports for management. Their role helps organizations optimize productivity, minimize labor costs, and maintain service quality by making sure the right number of employees are available at the right times.

What is the difference between Workforce Management Administrator vs Workforce Analyst?

AspectWorkforce Management AdministratorWorkforce Analyst
Required CredentialsTypically requires a degree in business, HR, or related field; certifications like Workforce Management Certification are commonOften requires a degree in data analysis, statistics, or related field; certifications in data tools may be preferred
Work EnvironmentWorks in office settings, using workforce management software to schedule and monitor staffWorks in office or remote, analyzing data to forecast staffing needs and improve processes
Employer & Industry UsageUsed across industries like retail, healthcare, and call centers for scheduling and staffingCommon in similar industries, focusing on data analysis to optimize workforce efficiency

The Workforce Management Administrator primarily handles scheduling, staffing, and workforce software, ensuring operational efficiency. In contrast, the Workforce Analyst focuses on analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce planning but differ in their core functions and focus areas.

More about Workforce Management Administrator jobs
What states have the most Workforce Management Administrator jobs? States with the most job openings for Workforce Management Administrator jobs include:
What job categories do people searching Workforce Management Administrator jobs look for? The top searched job categories for Workforce Management Administrator jobs are:
Workforce Management Administrator jobs near you
Infographic showing various Workforce Management Administrator job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 24% Physical, 1% Hybrid, and 75% Remote job distribution, with an average salary of $59,398 per year, or $28.6 per hour.

Workforce Administrator

Metro One LPSG

Atlanta, GA • On-site

Other

Posted 19 days ago

Metro One LPSG rating

5.7

Company rating: 5.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

64th of 100 rated security

Job description

Description
The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels, staffing constraints such as absenteeism, attrition, contact volume trends, and other critical inputs to operational success. The Workforce Administrator will perform service level risk assessments and provide mitigation strategies to program management. The Workforce Administrator will be responsible for short- and long-term staffing functions such as creating new hire and shift selection schedules. The Workforce Administrator will also be responsible for designing exception protocols to insure productivity and compliance. The Workforce Administrator will also be expected to support ad-hoc projects as required.
REQUIREMENTS
Client and Management Interface
  • Monitor all issues that impact service levels with your assigned client(s) and take actions to resolve or reduce the impact. Notify support teams as required.
  • Perform operational and oversight responsibilities as required to ensure all Service Level Agreements (SLA's) are met.
  • Support the production, communication, & implementation of service level action plans.
  • Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels.
  • Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact productivity such as tool or system outages.
  • Provide recommendations for mitigation or correction to management for consideration.

Data Analysis/Synthesis
  • Ensure timely and accurate recording and reporting of metrics. Analyze data to outline any reasons for under/over performance and recommend actions to improve performance.
  • Develop root cause analyses in response to identified, emergent trends in Track Force data anomalies.
  • Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work.
  • Collate, assemble, and disseminate performance/metric reporting. On-going generation, creation, and maintenance of accurate data/reporting.
  • Evaluate and implement opportunities for improving workflow processes and automation of processes.
  • Run "what-if" scenarios for intraday staffing.

Communications
  • Attend, virtual or actual, client meetings for performance review.
  • Assist clients and management with technical issues (phones/NFC tags).
  • Communication with managers/supervisors for issue resolution (can be virtual, telephonic, or face-to-face). Work with operational and support teams to effectively plan non-productive time (NPT).
  • Develop relationships with leadership and workflow/capacity partners, to include sharing methodologies for process improvement.
  • Work closely with leadership to identify "hot spots" and take appropriate actions to mitigate any impact.
  • Lead meetings with WFC and other departments (i. e., Human Resources, Operations, Training, and Quality)
  • Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.

QUALIFICATIONS
  • A Bachelor's Degree in Computer Science, Information Systems, HR Management, Business Administration, or similar is a plus; not required
  • 3-5 years of experience as an HRIS Analyst in a related industry
  • Exceptional ability to gather and interpret data, as well as improve HRIS processes,
  • Ability to collaborate, provide technical support, and train staff,
  • Extensive experience in analyzing HRIS and HR performance metrics,
  • Advanced proficiency in database management and security,
  • Experience in documenting processes, as well as performing diagnostic tests. and audits,
  • Ability to keep up with technical innovation and trends in HRIS Analysis,
  • Exceptional interpersonal and communication skills,
  • Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements for Security Officer.
  • Advanced skills using Microsoft Excel in a business environment.
  • Ability to prioritize and meet tight deadlines.
  • Analytical with meticulous attention to detail.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
  • Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions.
  • Proven ability to build relationships quickly.

PREFERRED QUALIFICATIONS
  • 1+ years of experience in a contact center environment preferred.
  • Lean training is an advantage. Kronos experience or Six Sigma Yellow/Green Belt certification is a plus.

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