Remote Workforce and Reporting Manager Systems Integration, Inc. (SII) is a leading provider of ... Experience in workforce management within a call center environment. * Strong analytical skills ...
Remote Workforce and Reporting Manager Systems Integration, Inc. (SII) is a leading provider of ... Experience in workforce management within a call center environment. * Strong analytical skills ...
Management Analyst
Washington, DC · On-site +1
$78K - $82K/yr
The Analyst will support agency leadership in various workforce knowledge management efforts such ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...
Management Analyst
Washington, DC · On-site +1
$78K - $82K/yr
The Analyst will support agency leadership in various workforce knowledge management efforts such ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...
Management Analyst
Washington, DC · Remote
$78K - $82K/yr
The Analyst will support agency leadership in various workforce knowledge management efforts such ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...
Quick apply
Management Analyst
Washington, DC · Remote
$78K - $82K/yr
The Analyst will support agency leadership in various workforce knowledge management efforts such ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...
Senior Program Management Analyst (REMOTE)
Chantilly, VA · On-site +1
$118K - $119K/yr
... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...
Senior Program Management Analyst (REMOTE)
Chantilly, VA · On-site +1
$118K - $119K/yr
... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...
Senior Program Management Analyst (REMOTE)
Chantilly, VA · Remote
$118K - $119K/yr
... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...
Senior Program Management Analyst (REMOTE)
Chantilly, VA · Remote
$118K - $119K/yr
... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...
Senior Program Management Analyst (REMOTE)
Chantilly, VA · Remote
$118K - $119K/yr
... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...
Senior Program Management Analyst (REMOTE)
Chantilly, VA · Remote
$118K - $119K/yr
... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...
Management Analyst
Washington, DC · Remote
Washington, DC Metro Area (Remote) * U.S Citizenship required * Clearance: Public Trust ... workforce stability, professional growth, and creating an environment where mission-focused ...
Management Analyst
Washington, DC · Remote
Washington, DC Metro Area (Remote) * U.S Citizenship required * Clearance: Public Trust ... workforce stability, professional growth, and creating an environment where mission-focused ...
Compensation Analyst - Remote
Washington, DC · On-site +1
$75K - $95K/yr
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Compensation Analyst - Remote
Washington, DC · On-site +1
$75K - $95K/yr
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Quick apply
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Compensation Analyst - Remote
Washington, DC · Remote
$75K - $90K/yr
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Compensation Analyst - Remote
Washington, DC · Remote
$75K - $90K/yr
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Compensation Analyst - Remote
Washington, DC · Remote
$75K - $90K/yr
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Compensation Analyst - Remote
Washington, DC · Remote
$75K - $90K/yr
Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...
Financial Management Analyst
Arlington, VA · On-site +1
$143K - $187K/yr
Participates in strategic financial workforce management planning to advocate for DFMCP equities ... analysis and strategic advice on policies and procedures related to federal workforce training ...
New
Financial Management Analyst
Arlington, VA · On-site +1
$143K - $187K/yr
Participates in strategic financial workforce management planning to advocate for DFMCP equities ... analysis and strategic advice on policies and procedures related to federal workforce training ...
New
MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)
Washington, DC · On-site +1
$121K - $158K/yr
Providing analytical support on a variety of programs in support of the Workforce Management Division's mission including performance management, awards programs, workers compensation, vetting ,use ...
New
MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)
Washington, DC · On-site +1
$121K - $158K/yr
Providing analytical support on a variety of programs in support of the Workforce Management Division's mission including performance management, awards programs, workers compensation, vetting ,use ...
New
Project Management Analyst
Washington, DC · On-site +1
$55K - $126K/yr
Remote Work: No Job Number: R0241503 Location: Washington,DC,US Share job via: Share Project Management Analyst The Opportunity: Provide project management support to a federal energy client for ...
Project Management Analyst
Washington, DC · On-site +1
$55K - $126K/yr
Remote Work: No Job Number: R0241503 Location: Washington,DC,US Share job via: Share Project Management Analyst The Opportunity: Provide project management support to a federal energy client for ...
Chargemaster Analyst - Remote!
Arlington, VA · On-site +1
Position Title Chargemaster Analyst - Remote! Summary Join our team in person, hybrid schedule or ... This role involves resolving charge and coding issues, managing databases and reports, The position ...
Chargemaster Analyst - Remote!
Arlington, VA · On-site +1
Position Title Chargemaster Analyst - Remote! Summary Join our team in person, hybrid schedule or ... This role involves resolving charge and coding issues, managing databases and reports, The position ...
MANAGEMENT ANALYST
Arlington, VA · On-site +1
$121K - $158K/yr
Summary You will serve as a GG-13 OPNAV N99P2 Management Analyst for the DNI/DDNI OPNAV SUPPORT STAFF. Learn more about this agency Duties Help * You will perform a broad range of complex tasks to ...
MANAGEMENT ANALYST
Arlington, VA · On-site +1
$121K - $158K/yr
Summary You will serve as a GG-13 OPNAV N99P2 Management Analyst for the DNI/DDNI OPNAV SUPPORT STAFF. Learn more about this agency Duties Help * You will perform a broad range of complex tasks to ...
Management Analyst
Rockville, MD · On-site +1
$102K - $158K/yr
Learn more about this agency Duties Help WHAT YOU'LL BE DOING DAY TO DAY As a Management Analyst, you will: * Evaluate organizational operations and management processes to improve efficiency ...
Management Analyst
Rockville, MD · On-site +1
$102K - $158K/yr
Learn more about this agency Duties Help WHAT YOU'LL BE DOING DAY TO DAY As a Management Analyst, you will: * Evaluate organizational operations and management processes to improve efficiency ...
Management Analyst
Washington, DC · On-site +1
$70K - $91K/yr
To qualify for this position of Management Analyst you must meet the qualification requirements listed below by the closing of this announcement: For GS-09: Specialized Experience: Your resume must ...
Management Analyst
Washington, DC · On-site +1
$70K - $91K/yr
To qualify for this position of Management Analyst you must meet the qualification requirements listed below by the closing of this announcement: For GS-09: Specialized Experience: Your resume must ...
Management Analyst
Washington, DC · On-site +1
$89K - $145K/yr
Summary The Management Analyst is in the Planning, Correspondence, and Performance Management section of the Office of Integrity and Compliance (OIC), which aligns under the Assistant Deputy Under ...
Management Analyst
Washington, DC · On-site +1
$89K - $145K/yr
Summary The Management Analyst is in the Planning, Correspondence, and Performance Management section of the Office of Integrity and Compliance (OIC), which aligns under the Assistant Deputy Under ...
MANAGEMENT ANALYST
Springfield, VA · On-site +1
$143K - $187K/yr
Summary You will serve as a GG-0343-14 Management Analyst at the RESEARCH AND DEVELOPMENT SUPPORT ACTIVITY (RDSA) in Springfield, VA, where you will oversee the planning and execution of a diverse ...
MANAGEMENT ANALYST
Springfield, VA · On-site +1
$143K - $187K/yr
Summary You will serve as a GG-0343-14 Management Analyst at the RESEARCH AND DEVELOPMENT SUPPORT ACTIVITY (RDSA) in Springfield, VA, where you will oversee the planning and execution of a diverse ...
Workforce Management Analyst Remote information
What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?
How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?
What is a Workforce Management Analyst (Remote)?
What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?
| Aspect | Workforce Management Analyst Remote | Workforce Planning Analyst |
|---|---|---|
| Required Credentials | Bachelor's in Business, Analytics, or related field; certifications like Workforce Management Certification | Bachelor's in Business, Data Analytics, or related; often similar certifications |
| Work Environment | Remote, collaborative with teams via digital tools | Typically office-based or hybrid, depending on company |
| Employer & Industry Usage | Common in call centers, retail, healthcare, and tech companies | Used in similar industries for strategic planning and forecasting |
| Search & Comparison Intent | Often compared for remote roles with planning roles | Related but more focused on long-term planning |
The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

Full-time
Re-posted 26 days ago
Job description
Location: Remote
Workforce and Reporting Manager
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a governmentcontracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets servicelevel requirements, and provides accurate operational reporting to internal leadership and government program officials.
Key Responsibilities:
- Manage forecasting and staffing processes to ensure efficient, costeffective CSR utilization.
- Develop and maintain annual, weekly, and daily staffing and scheduling plans.
- Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
- Monitor performance against targets, identify gaps, and implement corrective actions.
- Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
- Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
- Produce and manage required reports, including:
- Daily and weekly performance reports
- Monthly invoice progress reports
- Quarterly work breakdown structure (WBS) reports
- Annual summaries
- Ad hoc and specialrequest reports
- Coordinate with government program officials regarding reporting requirements and status updates.
Qualifications:
- Experience in workforce management within a call center environment.
- Strong analytical skills with proficiency in Excel and reporting tools.
- Familiarity with workforce management systems (e.g. Genesys).
- Ability to interpret data, identify trends, and recommend operational improvements.
- Strong communication skills and experience supporting government contracts is preferred.
- Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.