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Workforce Management Analyst Remote Jobs in Washington

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Fully Remote PRIMARY DUTIES: Workforce Monitoring & Reporting * Monitor daily attendance, schedule ... Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or ...

kgs

Senior Program Management Analyst (REMOTE)

Chantilly, VA · Remote

$118K - $119K/yr

... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...

Constellation Inc

Management Analyst

Washington, DC · On-site +1

$78K - $82K/yr

The Analyst will support agency leadership in various workforce knowledge management efforts such ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...

Constellation Inc

Management Analyst

Washington, DC · Remote

$78K - $82K/yr

The Analyst will support agency leadership in various workforce knowledge management efforts such ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...

kgs

Senior Program Management Analyst (REMOTE)

Chantilly, VA · Remote

$118K - $119K/yr

... Management Analyst with an active Top Secret Security clearance to support KITS and our government customer. The position is remote. This position is for a Future New Business Opportunity. We offer ...

Red Pulley, Inc.

Management Analyst

Washington, DC · Remote

Washington, DC Metro Area (Remote) * U.S Citizenship required * Clearance: Public Trust ... workforce stability, professional growth, and creating an environment where mission-focused ...

DCI Consulting

Compensation Analyst - Remote

Washington, DC · Remote

$75K - $90K/yr

Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...

U.S. Marine Corps

MANAGEMENT ANALYST

Quantico, VA · On-site +1

$46K - $111K/yr

... remote or isolated sites. You must be able to travel on military and commercial aircraft for ... management analysis, property management, and other administrative functions. 2. Requires judgment ...

VHC Health

Chargemaster Analyst - Remote!

Arlington, VA · On-site +1

Position Title Chargemaster Analyst - Remote! Summary Join our team in person, hybrid schedule or ... This role involves resolving charge and coding issues, managing databases and reports, The position ...

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Workforce Management Analyst Remote information

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What cities in Washington are hiring for Workforce Management Analyst Remote jobs? Cities in Washington with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Washington as of July 2026, with employment types broken down into 2% Locum Tenens, 84% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

Workforce Analyst

HopeLink Behavioral Health

Oakton, VA • Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.

SUMMARY STATEMENT OF POSITION:

The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is responsible for reviewing and reporting attendance trends, schedule adherence, and staff availability, and plays a key role in supporting service continuity across multiple shifts. The Workforce Analyst is a critical resource in maintaining operational efficiency, ensuring that schedule changes, leave requests, and staffing shortages are tracked, documented, and escalated appropriately.

WHAT WE OFFER:

  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $60000 - $65000 per year
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:

  • Shifts available: 2 PM - 10:30 PM Tuesday through Saturday.
  • Fully Remote

PRIMARY DUTIES:

Workforce Monitoring & Reporting

  • Monitor daily attendance, schedule adherence, and shift coverage across the Crisis Services workforce.
  • Track and report patterns in attendance, including call-outs, tardiness, early departures, and no-shows.
  • Generate and maintain weekly and monthly workforce reports for internal review by leadership.

Leave & Schedule Requests

  • Review and process employee leave requests and schedule change requests in accordance with agency policies.
  • Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed.
  • Maintain up-to-date records of time-off balances, shift swaps, and other scheduling adjustments.

Staffing Coordination

  • Identify and report staffing shortages or schedule gaps in real time and recommend coverage solutions.
  • Collaborate with leadership to support proactive staffing planning, especially during high-volume periods or known gaps (e.g., holidays, weekends).

Communication & Documentation

  • Notify Supervisors of attendance concerns, shift deviations, or patterns requiring follow-up.
  • Document all communications and workforce changes accurately in relevant workforce management systems.
  • Ensure confidentiality and compliance with HR and organizational policies.

ESSENTIAL COMPETENCIES:

  • Accountability and follow-through
  • Data-driven decision-making
  • Problem-solving and adaptability
  • Clear and timely communication
  • Service-oriented mindset

QUALIFICATIONS:

  • Bachelor's degree preferred. In lieu of a Bachelor's, 2+ years of experience in a call center environment, with experience in workforce management, ACD, IVR, and WFM systems.
  • 1-2 years of experience in scheduling, workforce management, and analysis, or administrative coordination
  • Strong attention to detail, organizational skills, and ability to handle confidential information.
  • Proficient in Excel and scheduling platforms.
  • Strong written and verbal communication skills.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'


Job Posted by ApplicantPro