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Workforce Management Analyst Remote Jobs in Columbus, OH

ITM Marketing, Inc.

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WFM Analyst

Columbus, OH · Remote

$40K - $60K/yr

Workforce Management (WFM) Anaylst Location: Remote / Hybrid / On-Site (where applicable ... About the Role We are seeking a dependable and highly motivated Workforce Management (WFM) Analyst ...

ITM Marketing, Inc.

Be Seen First

WFM Analyst

Columbus, OH · Remote

$40K - $60K/yr

Workforce Management (WFM) Anaylst Location: Remote / Hybrid / On-Site (where applicable ... About the Role We are seeking a dependable and highly motivated Workforce Management (WFM) Analyst ...

CSAA

Senior Commercial Insurance Analyst - Remote

Delaware, OH · Remote

$83K - $110K/yr

Job Title Senior Commercial Insurance Analyst - Remote Requisition Number R7696 Senior Commercial ... Adaptability and the capability of multi-tasking and strong time management. * Actively shapes our ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Grove City, OH · Remote

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Lancaster, OH · Remote

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Ohio State University

Data Management Analyst

Columbus, OH · On-site

$58K - $77K/yr

Data Management Analyst Department:Nursing | College Administration The Data Management Analyst is responsible for the management of study data in accordance with study protocols and the requirements ...

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Workforce Management Analyst Remote information

See Columbus, OH salary details

$37.2K

$94.2K

$166.6K

How much do workforce management analyst remote jobs pay per year?

As of Jun 14, 2026, the average yearly pay for workforce management analyst remote in Columbus, OH is $94,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are popular job titles related to Workforce Management Analyst Remote jobs in Columbus, OH? For Workforce Management Analyst Remote jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst Remote jobs in Columbus, OH look for? The top searched job categories for Workforce Management Analyst Remote jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Workforce Management Analyst Remote jobs? Cities near Columbus, OH with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
WFM Analyst

WFM Analyst

ITM Marketing, Inc.

Columbus, OH • Remote

$40K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Workforce Management (WFM) Anaylst

Location: Remote / Hybrid / On-Site (where applicable)
Employment Type: Full-Time, Permanent
Schedule: Minimum 40 hours per week (Fridays and Saturdays Required) - Shifts could vary from 9am EST to 9pm EST, with evenings likely. Regular schedules are set, but flexibility for coverage will be needed in some cases.

About the Role

We are seeking a dependable and highly motivated Workforce Management (WFM) Analyst to support staffing, scheduling, forecasting, and operational coverage within a fast-paced call center environment. This role is critical to maintaining staffing levels, achieving service goals, and ensuring smooth day-to-day operations.

The ideal candidate is a self-starter with excellent attendance, strong organizational skills, and the flexibility to adjust schedules as business needs require. This position plays a key role in supporting coverage for team members and helping ensure operational success.

Compensation

Pay is based on experience and qualifications.

Candidates with prior workforce management, scheduling, forecasting, real-time management, or call center operations experience may qualify for higher compensation based on their knowledge, skills, and demonstrated performance.

Responsibilities

  • Create and maintain staff schedules based on business needs and call volume forecasts.
  • Monitor staffing levels and make real-time adjustments as needed.
  • Track attendance, schedule adherence, and workforce performance metrics.
  • Coordinate schedule changes, time-off requests, and coverage needs.
  • Analyze workforce data and provide staffing recommendations.
  • Generate reports related to staffing, productivity, and service levels.
  • Assist leadership with workforce planning and operational support.
  • Provide coverage support and staffing solutions during peak periods and absences.

Requirements

  • Must be at least 18 years old.
  • Must pass a background check and E-Verify.
  • High school diploma or equivalent required.
  • Workforce Management, scheduling, forecasting, call center, operations, or related experience preferred.
  • Strong Excel, analytical, organizational, and communication skills.
  • Ability to work independently with minimal supervision.
  • Excellent attendance and reliability are required.
  • Flexible schedule with the ability to assist in covering team member absences.

Schedule Requirements

  • Minimum 40 hours per week.
  • Fridays and Saturdays are mandatory workdays.
  • Additional hours may be required based on business needs.
  • Consistent attendance and punctuality are essential functions of the role.

Benefits (Full-Time Permanent Employees)

  • PTO after 90 days
  • Holiday Pay after 90 days
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) after 6 months

Remote Work Requirements (If Approved)

  • Minimum 20 Mbps internet speed.
  • Cable or fiber internet service required.
  • Quiet, distraction-free workspace.
  • Ability to maintain confidentiality while working remotely.

Equipment

The client provides some equipment.

Employees must have:

  • At least two monitors
  • Keyboard
  • Mouse
  • USB headset
  • Webcam/camera

Ethernet connection recommended. A Wi-Fi adapter will be provided if needed.

Applicants must reside in: AL, AR, AZ, CO, GA, IN, KS, KY, LA, MI, MS, MO, NE, NC, OH, SC, TN, TX, UT, VA, WA, or WV. You cannot be located outside of the United States.

If you are a dependable self-starter with strong workforce planning skills, excellent attendance, and the flexibility to support a dynamic call center operation, we encourage you to apply today.