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Workforce Management Analyst Remote Jobs (NOW HIRING)

Sability

UKG Pro Workforce Management Consultant

... Workforce Management (WFM), Time & Labor Management (TLM), and Time & Attendance (T&A). As a ... Qualified candidates will possess outstanding customer service skills as well as strong analytical ...

Sability

UKG Pro Workforce Management Consultant

... Workforce Management (WFM), Time & Labor Management (TLM), and Time & Attendance (T&A). As a ... Qualified candidates will possess outstanding customer service skills as well as strong analytical ...

DCI Consulting

Compensation Analyst - Remote

Washington, DC · Remote

$75K - $90K/yr

Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...

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Workforce Management Analyst Remote information

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$38.5K

$97.6K

$172.5K

How much do workforce management analyst remote jobs pay per year?

As of Jun 26, 2026, the average yearly pay for workforce management analyst remote in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

More about Workforce Management Analyst Remote jobs
What cities are hiring for Workforce Management Analyst Remote jobs? Cities with the most Workforce Management Analyst Remote job openings:
What are the most commonly searched types of Workforce Management Analyst jobs? The most popular types of Workforce Management Analyst jobs are:
What states have the most Workforce Management Analyst Remote jobs? States with the most job openings for Workforce Management Analyst Remote jobs include:
What job categories do people searching Workforce Management Analyst Remote jobs look for? The top searched job categories for Workforce Management Analyst Remote jobs are:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 45% Full Time, 51% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Management Specialist I

Workforce Management Specialist I

Bayview Hunters Point Foundation

Remote

$26.38 - $30.33/hr

Full-time

PTO

Posted 9 days ago

Job description

Workforce Management Specialist I (Olympic Suicide Prevention Center)
This position is remote. The schedule is Sunday through Monday 9:00pm-6:00am and Thursday through Saturday 12:00pm-9:00pm PST.
The pay range for this position is between $26.38-$30.33 per hour. There is a $3.00 per hour differential when working between the hours of 12:30am-8:30am PST.
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.
Summary
As a Workforce Management Specialist I, you will perform essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I also creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience.
Primary Duties
  • Contribute to the development of advanced workforce management reporting, key performance indicator and automated scheduling systems to advance overall organizational excellence in the scheduling and performance optimization of +400 front line crisis call, chat and text staff and volunteers.
  • Create, manage, and generate daily, weekly, and monthly per diem and volunteer counselor schedules to ensure optimal coverage and adherence to service level agreements.
  • Continuously monitor real-time call volumes, queues, and agent availability, taking corrective actions to maintain Didi Hirsch's contractually obligated service levels.
  • Administer and monitor the attendance line, ensuring timely notifications to leadership regarding tardiness or absences; analyze the impact of absences and make real-time staffing decisions (ex: shifting of clinical supervisors into front line crisis counselor role) to mitigate absentee impacts.
  • Generate and distribute real-time performance reports to leadership, highlighting areas of concern and recommending immediate corrective actions.
  • Identify appropriate timeframes for offline activities, such as breaks, lunches, training sessions and meetings, to minimize impact on operational performance.
  • Administer shift bids for new employees, ensuring a fair and transparent process for selecting schedules as they become available.
  • Collaborate with leadership to solicit additional coverage from per diem staff during peak times or unexpected call volume surges. Approve or deny Paid Time Off (PTO) requests based on operational requirements, while ensuring compliance with company policies.
  • Maintain detailed records of schedule changes, PTO approvals, and other workforce-related activities to support audit and compliance requirements.

Position Requirements
  • 3+ years Contact Center Workforce Management experience or related skills preferred.
  • High school diploma or GED required. Bachelor's degree preferred.
  • Experience with creating and maintaining SharePoint sites and solutions is preferred.
  • Experience with SQL and Power-Bi is preferred.
  • Experience within social service/mental health/crisis work settings preferred.
  • Be 18 years of age or older.
  • Have high-speed internet with an active Ethernet connection, and a quiet/confidential workspace.
  • Be empathetic, flexible, and adaptable to varying situations.
  • Have open availability and flexibility to work within the programs operating hours, including weekends and holidays.
  • Be reliable and able to adhere to schedules based upon program needs.
  • Complete yearly trainings as required by the agency and administers of 988.
  • Have knowledge of all job specific skills including risk assessment and data collection.
  • Possess strong interpersonal skills and positively interacts with others.
  • Have outstanding communication skills with the ability to engage any individual regardless of background.
  • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
  • Goal-oriented team player with strong experience working in large and complex systems.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
#LI-LR1 #LI-Remote
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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