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Workforce Management Associate Jobs in Chicago Heights, IL

RSM

Workforce Acceleration Senior Associate

Chicago, IL · On-site

As a Workforce Acceleration Senior Associate, you will help RSM improve how roles, teams, and workforce processes are designed and managed. You will work with Talent, business teams, and technology ...

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A & Associates

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FIELD SERVICE CASE WORKER

Chicago, IL · On-site

$20/hr

... workforce management services to federal, state, local, and commercial clients. Headquartered in Florida and operating nationwide, A & Associates is committed to providing highly qualified ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Chicago Heights, IL

Workforce Management Associate information

See Chicago Heights, IL salary details

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How much do workforce management associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for workforce management associate in Chicago Heights, IL is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.71 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What cities near Chicago Heights, IL are hiring for Workforce Management Associate jobs?

Cities near Chicago Heights, IL with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Chicago Heights, IL as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $38,654 per year, or $18.6 per hour.

Manager of Workforce Programs and Pathways

Chicago, IL

Dominican University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Dominican Universityexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

JOB TITLE: Manager of Workforce Programs and Pathways
DEPARTMENT: Chicago Campus
REPORTS TO: Chief Executive Officer
POSITION SUMMARY
The Manger of Workforce Programs and Pathways provides leadership and day-to-day management of workforce development programs and coordinates a growing portfolio of dual credit and college pathway initiativesat the Chicago Campus.
Reporting to the CEO of the Chicago Campus and working closely with the Executive Director of Academic Affairs, the Manager is responsible for the operational performance of workforce programs, including scheduling, budgets, compliance, data and reporting, and learner success. The Manager ensures programs are effectively implemented, financially sustainable, responsive to workforce needs, and positioned to support continued enrollment and program growth.
The Manager also leads the operational coordination of dual credit and college pathway partnerships, collaborating with Academic Affairs, Enrollment Management, partner schools, and campus staff to establish clear processes for student enrollment, course participation, credit attainment, and transition into Dominican University degree and credential programs.
Working closely with the Adult Recruiter, the Manager connects recruitment and enrollment efforts with program capacity, scheduling, learner progression, and program performance. The Manager uses enrollment, completion, workforce, and financial data to identify opportunities to strengthen existing programs, improve learner outcomes, and support the development and growth of workforce and pathway offerings.
Duties and ResponsibilitiesWorkforce Program Management
  • Manage the day-to-day operations and performance of workforce certificates, credentials, and training programs.
  • Use labor-market, enrollment, outcome, and financial data to evaluate program viability and recommend program expansion, modification, or discontinuation.
  • Manage cohort schedules, instructional needs, and annual workforce program calendars.
Recruitment, Enrollment, and Learner Success
  • Regularly review the recruitment funnel with the Adult Recruiter and identify strategies for programs below enrollment targets.
  • Manage the transition of learners from application through registration, orientation, program participation, and completion.
  • Monitor attendance, persistence, certification, and completion and coordinate interventions and academic support as needed.
  • Support pathways for workforce learners to transition into additional certificate, associate, bachelor’s, or other University programs.
Financial and Workforce Funding Management
  • Manage workforce program budgets, revenue, expenses, and financial performance.
  • Manage relationships and operational processes with WIOA and other workforce funding partners.
  • Ensure compliance with workforce funding, grant, contract, and reporting requirements.
  • Develop program budgets and pro forma analyses in partnership with the CEO and Executive Director of Academic Affairs.
Data, Reporting, and Operations
  • Track workforce enrollment, retention, completion, certification, employment, and transition outcomes.
  • Maintain operational workflows and ensure accurate workforce program records and reporting.
Dual Credit and College Pathways
  • Manage the day-to-day operations of the Chicago Campus dual credit and dual enrollment portfolio in collaboration with the Executive Director of Academic Affairs.
  • Coordinate with school partners and University departments on student enrollment, registration, scheduling, onboarding, and program logistics.
  • Maintain timelines and operational processes that support students from initial participation through successful course completion.
  • Track dual credit enrollment, credit attainment, persistence, and matriculation into Dominican University programs.
  • Coordinate with Enrollment Management and campus staff to strengthen the transition of dual credit students into Dominican certificate and degree programs.
  • Support the development and implementation of new dual credit and college pathway partnerships as the portfolio grows.
Partnerships
  • Serve as an operational liaison with workforce agencies, employers, community organizations, school partners, and training providers.
  • Coordinate across University departments to ensure workforce and dual credit programs have the necessary instructional, technology, registration, and learner-support resources.
  • Represent the Chicago Campus at workforce, dual credit, school, and community meetings as appropriate.
Required Qualifications
  • Bachelor’s degree in business, education, workforce development, higher education, management, or a related field.
  • Three or more years of experience in workforce development, continuing education, higher education program management, enrollment operations, dual credit, or a related area.
  • Experience managing programs, projects, budgets, or complex operational processes.
  • Demonstrated ability to use data to monitor program performance and inform decision-making.
Preferred Qualifications:
Master’s degree; experience with WIOA or workforce-funded programs; experience with dual credit or dual enrollment; experience with adult learner enrollment and industry-recognized credential programs.
Physical Demands
  • Ability to spend long durations of the workday sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
Salary and FLSA Status
  • Salary: $65,000 - $70,000 annually
  • FLSA Status: Exempt (Salaried), Full-time (at least 37.5 hours per week)
BENEFITS
  • Comprehensive health, dental, and vision insurance
  • Retirement plan with employer matching contributions
  • Professional development opportunities
  • Tuition remission for employees and their dependents
  • Flexible spending accounts (FSA)
  • Generous paid time off (PTO)
Applicants should submit:
  • Cover letter identifying courses of interest
  • Curriculum vitae or resume
  • List of professional references
  • Teaching philosophy statement
Official transcripts will be required of finalists. Employment contingent upon successful background check.
About Dominican University
Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master’s, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values- based, relationship-centered learning environment.
Dominican currently enrolls over 3,800 students, including 2,690 undergraduates and 1,114 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families’ level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.
Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups. For more information, visit www.dom.edu.
Expectations for all Dominican Employees:
To support the University's mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building. This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.
Institutional Statement
Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Equal Employment Opportunity Statement
Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.

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