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Workforce Management Associate Jobs (NOW HIRING)

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · On-site

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

Oscar Health

Program Lead, Workforce Management

Atlanta, GA · On-site

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our ...

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Workforce Management Associate information

See salary details

$9

$19

$31

How much do workforce management associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for workforce management associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

More about Workforce Management Associate jobs
What cities are hiring for Workforce Management Associate jobs? Cities with the most Workforce Management Associate job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management Associate jobs? States with the most job openings for Workforce Management Associate jobs include:
What job categories do people searching Workforce Management Associate jobs look for? The top searched job categories for Workforce Management Associate jobs are:
Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,549 per year, or $19 per hour.

Position and Workforce Management Analyst

Charlotte-Mecklenburg Schools

Charlotte, NC • On-site

$61K/yr

Full-time

Posted 8 days ago

Charlotte-Mecklenburg Schools rating

6.1

Company rating: 6.1 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

435th of 622 rated elementary and secondary schools

Job description

Non Instructional/Support Services
Job Number 4600324007
Start Date
Open Date 07/30/2026
Closing Date 08/07/2026
General Definition of Work
The position and workforce management analyst, under general supervision, performs complex work with minimal decision-making discretion supporting position allotments, position exchanges, and funding processes. Employee works collaboratively with fund owners, principals, and human resources. Employee performs district-level support work to carry out Board of Education policies under the direction of the Director of Workforce Management.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary/Status
NC 14 Salary Non-Certified Schedule, Full-time, 12 months
Reports To
Director of Workforce Management
Place of Work
The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time.
Essential Functions
  • Adhere to all state, federal, and local laws, policies, and procedures
  • Develop and maintain databases; analyze data to ensure budgets codes are assigned correctly
  • Monitor and adjust funding sources as needed
  • Monitor hired staff versus available allotments; collaborate with human resources as needed
  • Reclassify salary expenses to maximize available funding
  • Validate funding source and compliance of one-time payments for employees that are not processed through payroll
  • Review and approve extended employment programs
  • Assist with researching and resolving licensure salary audit exceptions for certified staff
  • Assist with processing position exchanges requests ensuring compliance with guidelines
  • Collaborate to ensure accuracy of data and address discrepancies
  • Participate in the annual year-end closeout process
  • Prepare presentations, reports, and other correspondence
  • Complete local, state, or federal surveys and reports accurately and promptly
  • Participate in professional development workshops and attend other meetings as required
  • Perform related work as assigned or required

Knowledge, Skills, Abilities
  • Knowledge and understanding of the principles, practices, and procedures of public school system financial policies
  • Knowledge of federal, state, and local regulatory requirements applicable to school system finances
  • Knowledge of county and school board policies, procedures, and standards regarding funding, accounting, and auditing principles
  • Ability to maintain professional and emotional control under stress
  • Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor
  • Ability to learn and use specialized tools, equipment or software related to business needs
  • Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
  • Ability to communicate effectively
  • Ability to reason, make judgments, and maintain effective working relationships
  • Ability to employ positive communication skills in all settings/mediums
  • Ability to problem-solve utilizing sound judgment
  • Ability to maintain confidentiality regarding school system business
  • Ability to develop related charts, graphs, reports, and records
  • Ability to take initiative, work independently, and exercise sound judgement
  • Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs
  • Demonstrated ability to perform detailed work, planning, risk assessments, and associated risk mitigation actions
  • Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment

Education and Experience
  • High school diploma or equivalent required
  • Associate degree with two (2) years of related experience or bachelor's degree preferred
  • Equivalent combination of experience and education

Special Requirements
  • Possess and maintain a valid driver's license or ability to provide own transportation
  • Travel to school district buildings and professional meetings

# of Jobs 1.00
Salary: From 61935.96
Teacher Scale N
Minimum Educational Requirements HS diploma
Term 12 Month
Additional Job Information
Physical Requirements/Working Conditions
  • Work requires the occasional exertion of up to ten pounds of force
  • Work regularly requires the exchange of accurate and detailed information through oral and written communication
  • Constantly operates a computer and other office business equipment
  • Ability to remain in a stationary position for required meetings/work
  • Ability to move to other work locations
  • Visual acuity requires preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities
  • Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications
  • Work requires preparing and analyzing written or computer data, operating standard office equipment, and use of advanced technology
  • Work occasionally requires exposure to outdoor weather conditions
  • Work is generally in a moderately noisy location (e.g., business office, light traffic)
  • Requires the ability to deal with people beyond giving and receiving instructions
  • Must be adaptable to performing under mild to high levels of stress

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