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Workforce Management Associate Jobs (NOW HIRING)

Allstate

OR · On-site

The Workforce Management Senior Associate supports contact center scheduling operations across National General and Allstate. This role is primarily responsible for processing time off requests ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ... Associate or Bachelor's preferred. * WFM contact center experience (scheduling, intraday, capacity ...

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How much do workforce management associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for workforce management associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

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What cities are hiring for Workforce Management Associate jobs? Cities with the most Workforce Management Associate job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
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Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.
Workforce Management Senior Associate

Workforce Management Senior Associate

Allstate

On-site

Full-time

Posted 19 days ago

Allstate Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 545 frontline employees who took The Breakroom Quiz

193rd of 260 rated insurance

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Workforce Management Senior Associate supports contact center scheduling operations across National General and Allstate. This role is primarily responsible for processing time off requests, schedule changes, and daily absences while delivering high quality support to agents. It's a strong entry step into Workforce Management (WFM), offering exposure to staffing needs, schedule optimization, and workforce processes.
You'll work within a collaborative team, helping maintain accuracy, meet ticketing service level agreements (SLA's), and ensure smooth day to day operations.

Key Responsibilities

  • Process timeoff requests, flex scheduling, absences, and schedule updates with a high degree of accuracy.

  • Manage all agent inquiries and requests through ServiceNow

  • Respond to agents professionally via email and messaging; this role has the highest level of agent interaction on the WFM team. Manage sameday callouts via email.

  • Maintain a high level of accuracy and attention to detail in all tasks to ensure data integrity and compliance with internal standards.

  • Understand staffing needs and apply good judgment when reviewing requests or resolving conflicts.

  • Meet or exceed quality assurance and internal customer satisfaction targets through consistent, reliable performance.

  • Support lowcomplexity reporting tasks and assist with routine data pulls.

  • Meet team SLA expectations and contribute to teamwide process improvement.

Skills & Qualifications

  • Strong attention to detail and ability to thrive in repetitive, highvolume processing work.

  • Excellent written and verbal communication skills.

  • Analytical thinker with good judgment and comfort navigating grey areas. Capability of evaluating requests, identifying issues, and applying sound judgment to resolve them.

  • Time & Task Management: Able to prioritize multiple tasks, meet deadlines, and maintain performance in a high-volume environment.

  • Technically proficient; comfortable learning new systems and using AIassisted workflows.

Nice to Have:

  • Experience with workforce management systems (Verint a plus).

  • Familiarity with ServiceNow or similar ticketing tools.

  • Contact center or workforce operations experience.

  • Dataminded, techsavvy, and interested in optimizing processes.

#LI-JH1

Skills

Call Center Operations, Call Center Staffing, Compliance, Problem Solving, Process Improvements, Scheduling, Workforce Management (WFM)

Compensation

Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.


For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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