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Workforce Management Associate Jobs in Arizona (NOW HIRING)

Oscar Health

Associate, Operational Forecasting

Tempe, AZ · Hybrid

$91K - $120K/yr

We're hiring an Operational Forecasting Associate to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless ...

Oscar Health

Associate, Operational Forecasting

Tempe, AZ · Hybrid

$91K - $120K/yr

We're hiring an Operational Forecasting Associate to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless ...

Oscar Health

Associate, Operational Forecasting

Tempe, AZ · On-site

$91K - $120K/yr

We're hiring an Operational Forecasting Associate to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless ...

Namely

Associate, Operational Forecasting

Tempe, AZ · On-site

$92 - $120/hr

We're hiring an Operational Forecasting Associate to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless ...

New

QSCulinary

Hourly Manager

Mesa, AZ · On-site

$20 - $24/hr

Associate's or Bachelor's degree in Business Administration, Management, or related field. * Experience with workforce management software and point-of-sale systems. * Demonstrated ability to lead ...

Surge Staffing

Workforce Talent Advisor

Phoenix, AZ · On-site

$23 - $25/hr

Deliver superb customer service to clients and temporary associates * Must have at least 1 year of ... Implement and manage detailed marketing programs for sales calls, direct mail, in-office ...

Burlington

Retail Store Management - New Store

Chandler, AZ · On-site

$67K - $84K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for workforce management associate in Arizona is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.80 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Arizona?

The most popular types of Workforce Management jobs in Arizona are:

What are popular job titles related to Workforce Management Associate jobs in Arizona?

For Workforce Management Associate jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Arizona look for?

The top searched job categories for Workforce Management Associate jobs in Arizona are:

What cities in Arizona are hiring for Workforce Management Associate jobs?

Cities in Arizona with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $36,855 per year, or $17.7 per hour.

Workforce Management Analyst

CNA National Warranty Corp

Scottsdale, AZ • On-site

Full-time

Posted 21 days ago

Job description

About the Role

CNA is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.


Location

This position is based in Scottsdale, Arizona, and follows a hybrid work schedule of four days onsite and one day remote each week.


What You’ll Do

  • Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.
  • Work with leadership team to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operation
  • Maintain accurate schedules, staffing plans, and workforce updates to support service level goals.
  • Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.
  • Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.
  • Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.
  • Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.
  • Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.
  • Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.


What We’re Looking For

  • 3-5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.
  • Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.
  • Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.
  • Ability to predict call and chat volumes and convert those metrics into staffing requirements
  • Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.
  • Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.
  • Strong communication, organization, documentation, follow-up, and problem-solving skills.
  • Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.


Education

  • Bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred. High school diploma with technical certifications 


Why Join?

At CNA, you’ll be part of a collaborative team that values accountability, continuous improvement, and exceptional service. This role offers the opportunity to make a meaningful impact on department performance by improving staffing visibility, system reliability, operational efficiency, and the overall customer and employee experience.

CNA offers service contracts, warranties and other protection products to vehicle purchasers through franchised automobile dealerships nationwide. Founded in 1982 and headquartered in Scottsdale, Arizona, we set out to redefine the service contract industry with a commitment to being the best and doing the right thing. More than 40 years later, we remain true to that vision, evolving alongside the auto industry and delivering top-notch products with exceptional customer service.


Our organizational culture thrives on challenge and engagement, providing opportunities for employees to learn, grow, and feel a sense of purpose within our dynamic workplace.


In 2024, CNA received a MOTOR Top 20 Award from MOTOR Information Systems for our electric vehicle service contract. We have been named a #1 provider 22 times in the Dealers’ Choice Awards. In addition, CNA was the first and one of only two service contract companies recognized for “Highest Overall Dealer Satisfaction” by J.D. Power and Associates. 


We are a wholly owned subsidiary of CNA Financial, one of the nation’s oldest and largest commercial insurers with more than $60 billion in assets.