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Director Workforce Management Jobs in Arizona (NOW HIRING)

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Director, Workforce Management

Phoenix, AZ · On-site

About the Role The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · On-site

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

St. Joseph the Worker

Workforce Expert

Mesa, AZ · On-site

... Manager to advance our mission, vision, and growth. This role is perfect for someone who loves ... Direct service experience (professional or volunteer) strongly preferred Why You'll Love Working ...

Talent Groups

Senior HRIS Analyst (UKG)

Scottsdale, AZ · On-site

$91K - $116K/yr

... Direct Hire (No C2C or Sponsorship Available) Overview Talent Groups is seeking a Senior HRIS Analyst with deep expertise in UKG Pro Timekeeping and Workforce Management (WFM) to support and optimize ...

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Director Workforce Management information

See Arizona salary details

$31.2K

$109.5K

$182.2K

How much do director workforce management jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director workforce management in Arizona is $109,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $146,300.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Director Workforce Management?

A Director Workforce Management typically oversees strategic labor forecasting, analyzes staffing data, and ensures optimal scheduling to align with business needs. They collaborate closely with HR, operations, and finance teams to make data-driven decisions, resolve workforce challenges, and ensure compliance with labor regulations. Daily tasks often include leading workforce planning meetings, reporting key metrics to leadership, and implementing initiatives to improve operational efficiency. This role also involves mentoring team members and staying updated on industry best practices to drive continuous improvement.

What does a Director of Workforce Management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the Director Workforce Management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the most commonly searched types of Workforce Management jobs in Arizona? The most popular types of Workforce Management jobs in Arizona are:
What are popular job titles related to Director Workforce Management jobs in Arizona? For Director Workforce Management jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Director Workforce Management jobs in Arizona look for? The top searched job categories for Director Workforce Management jobs in Arizona are:
What cities in Arizona are hiring for Director Workforce Management jobs? Cities in Arizona with the most Director Workforce Management job openings:
Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $109,478 per year, or $52.6 per hour.

Director, Workforce Management

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Phoenix, AZ • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

About the Role

The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection point. The Director will own end-to-end WFM strategy - forecasting, on/offshore capacity, real-time analytics, and tooling - and must be equally comfortable at the executive table and in the operational weeds, influencing across functions without direct authority.

What You'll Do:

  • Own the comprehensive WFM strategy across Customer Service, Application Verifications, Servicing & Collections, Fraud Operations, and QA/QI - spanning forecasting, capacity planning, RTA, schedule optimization, and technology roadmap
  • Lead the transition to a hybrid on/offshore operating model, managing capacity allocation between onshore staff and BPO partner to optimize service levels and cost
  • Serve as the enterprise authority on capacity decisions, providing cross-functional neutrality and executive-level visibility into workforce performance and staffing risk
  • Define and drive the WFM automation roadmap - queue monitoring, agent skilling, overflow strategy, and system integration - championing the shift from manual to automated, scalable processes
  • Partner with PSC Technology, Ops Product, and Analytics to ensure tooling integrations, forecasting models, and dashboards are stable, current, and actionable for leadership
  • Present WFM performance data and strategic recommendations to the SVP and senior leadership team
  • Lead and develop the WFM team, establishing clear expectations, coaching structures, and a proactive, data-driven culture
  • Define clear scope boundaries between WFM and adjacent teams to ensure focused accountability

What We Look For:

  • 8+ years in Workforce Management, with 3+ years in a senior leadership role in a multi-channel contact center
  • Experience managing hybrid on/offshore WFM models and BPO partner relationships
  • Proficiency with WFM platforms including automation, queue management, agent skilling, and system integrations
  • Strong analytical skills - SQL, Tableau, DBvisualizer, or equivalent; able to self-service data independently
  • Proven cross-functional influencer with a track record of measurable WFM performance improvement (SLA, occupancy, absence, cost)
  • Executive presence and communication skills; experience building or significantly maturing a WFM function

Nice to Have: 

  • Bachelor's degree in Business, Operations, Data Analytics, or equivalent experience
  • Background in fintech, financial services, or a high-growth startup environment
  • Experience leading WFM through a contact center model transition (single-site to multi-site or onshore to hybrid BPO)

What We Offer You: 

  • Competitive salary and stock option plan
  • Medical, dental and vision insurance with employer paid options
  • Flexible PTO
  • Competitive 401(k) and RRSP program
  • Opportunities for professional growth and development 
  • Paid parental leave
  • Health & wellness initiatives

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