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Workforce Director Jobs in Arizona (NOW HIRING)

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Director, Workforce Management

Phoenix, AZ · On-site

About the Role The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection ...

Mountain Line

Transportation Supervisor

Flagstaff, AZ · On-site

As requested by the Workforce Director, and approved by the Transportation Superintendent, conducts training including in-service route training for all new transit operators and may provide ...

New

Loenbro

Workforce Development Manager

Gilbert, AZ · On-site

Director of Workforce Development Employment Type: Full Time FLSA Classification: Exempt Travel: 50%+ Regional Travel Required Direct Reports: 6-15 About Loenbro Loenbro is a trusted, long-term ...

Loenbro

Workforce Development Manager

Gilbert, AZ · On-site

Director of Workforce Development Employment Type: Full Time FLSA Classification: Exempt Travel: 50%+ Regional Travel Required Direct Reports: 6-15 About Loenbro Loenbro is a trusted, long-term ...

Workforce Solutions

Director of Financial Aid

Tempe, AZ · On-site

Through our Workforce Solutions segment, Unitek partners with hospitals and health systems to ... As a Financial Aid Director (Corporate-Back Office), your primary responsibility will be to ensure ...

Arizona Western College

Workforce Specialist

Yuma, AZ · On-site

The Workforce Specialist provides support to the Entrepreneurial College, performing research and ... Provides direct services to partners which may include organizing events, building partnerships ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Year Up United

Director, Talent Acquisition

Phoenix, AZ

$103K - $142K/yr

Reporting to the Senior Director, Talent Acquisition, Management & Development, the Director ... Executive Partnership & Workforce Planning * In partnership withEmployeeSuccess Team, consult with ...

New

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · On-site

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Deloitte

Workday HCM Functional Consultant

Tempe, AZ · On-site

We bring sector experience and cross-domain insight to help clients solve complex workforce ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...

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Workforce Director information

What is the difference between Workforce Director vs Human Resources Manager?

AspectWorkforce DirectorHuman Resources Manager
Primary FocusStrategic workforce planning and talent developmentEmployee relations, recruitment, and HR policies
Required CredentialsBachelor's degree; often advanced degrees in HR, business, or related fieldsBachelor's degree in HR, Business, or related field; HR certifications preferred
Work EnvironmentCorporate, government, or large organizational settingsHR departments across various industries and organizations
Employer UsageUsed in organizations focusing on strategic workforce initiativesCommon in daily HR operations and employee management

The Workforce Director typically oversees strategic workforce planning and talent development, working closely with executive leadership. In contrast, the Human Resources Manager handles daily HR functions like employee relations and recruitment. Both roles require similar credentials but differ in scope and focus, with the Workforce Director emphasizing long-term workforce strategies.

What are the key skills and qualifications needed to thrive as a workforce director, and why are they important?

To thrive as a Workforce Director, you need expertise in workforce planning, talent management, and organizational development, usually supported by a degree in human resources or business administration. Familiarity with HRIS systems, advanced data analytics tools, and relevant certifications such as SHRM-SCP or SPHR are commonly expected. Strong leadership, strategic thinking, and excellent interpersonal skills set outstanding Workforce Directors apart. These skills and qualifications enable effective alignment of workforce strategies with business goals, ensuring optimal staffing and organizational performance.

What is a workforce director?

A Workforce Director is a senior-level professional responsible for overseeing workforce planning, development, and management within an organization. They ensure that the company has the right number of employees with the appropriate skills to meet business objectives. This role often involves strategic planning, talent acquisition, employee retention, and organizational development. Workforce Directors collaborate with HR and business leaders to align workforce strategies with company goals and improve overall productivity.

How does a workforce director typically collaborate with other departments to ensure staffing aligns with organizational goals?

A Workforce Director works closely with department heads, HR, and senior leadership to forecast staffing needs and develop strategic workforce plans. Regular meetings and data sharing are common to align hiring, training, and resource allocation with business objectives. This role often involves analyzing workforce metrics, identifying skill gaps, and recommending solutions to improve productivity and retention across teams. Collaboration is key to ensuring that workforce strategies support both immediate operational demands and long-term organizational growth.
What are the most commonly searched types of Workforce jobs in Arizona? The most popular types of Workforce jobs in Arizona are:
What cities in Arizona are hiring for Workforce Director jobs? Cities in Arizona with the most Workforce Director job openings:
Workforce Director jobs near you
Infographic showing various Workforce Director job openings in Arizona as of August 2026, with employment types broken down into 83% Full Time, 9% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director, Workforce Management

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Phoenix, AZ • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the Role

The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection point. The Director will own end-to-end WFM strategy - forecasting, on/offshore capacity, real-time analytics, and tooling - and must be equally comfortable at the executive table and in the operational weeds, influencing across functions without direct authority.

What You'll Do:

  • Own the comprehensive WFM strategy across Customer Service, Application Verifications, Servicing & Collections, Fraud Operations, and QA/QI - spanning forecasting, capacity planning, RTA, schedule optimization, and technology roadmap
  • Lead the transition to a hybrid on/offshore operating model, managing capacity allocation between onshore staff and BPO partner to optimize service levels and cost
  • Serve as the enterprise authority on capacity decisions, providing cross-functional neutrality and executive-level visibility into workforce performance and staffing risk
  • Define and drive the WFM automation roadmap - queue monitoring, agent skilling, overflow strategy, and system integration - championing the shift from manual to automated, scalable processes
  • Partner with PSC Technology, Ops Product, and Analytics to ensure tooling integrations, forecasting models, and dashboards are stable, current, and actionable for leadership
  • Present WFM performance data and strategic recommendations to the SVP and senior leadership team
  • Lead and develop the WFM team, establishing clear expectations, coaching structures, and a proactive, data-driven culture
  • Define clear scope boundaries between WFM and adjacent teams to ensure focused accountability

What We Look For:

  • 8+ years in Workforce Management, with 3+ years in a senior leadership role in a multi-channel contact center
  • Experience managing hybrid on/offshore WFM models and BPO partner relationships
  • Proficiency with WFM platforms including automation, queue management, agent skilling, and system integrations
  • Strong analytical skills - SQL, Tableau, DBvisualizer, or equivalent; able to self-service data independently
  • Proven cross-functional influencer with a track record of measurable WFM performance improvement (SLA, occupancy, absence, cost)
  • Executive presence and communication skills; experience building or significantly maturing a WFM function

Nice to Have: 

  • Bachelor's degree in Business, Operations, Data Analytics, or equivalent experience
  • Background in fintech, financial services, or a high-growth startup environment
  • Experience leading WFM through a contact center model transition (single-site to multi-site or onshore to hybrid BPO)

What We Offer You: 

  • Competitive salary and stock option plan
  • Medical, dental and vision insurance with employer paid options
  • Flexible PTO
  • Competitive 401(k) and RRSP program
  • Opportunities for professional growth and development 
  • Paid parental leave
  • Health & wellness initiatives

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