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Director Workforce Development Jobs in Arizona (NOW HIRING)

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Director, Workforce Management

Phoenix, AZ

About the Role The Director of Workforce Management is a newly created senior role on the PSC ... Opportunities for professional growth and development * Paid parental leave * Health & wellness ...

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company1265

Workforce Development Advocate

Tucson, AZ · On-site

$15.15/hr

Pray with, advise, and direct the efforts of guests relating to spiritual, personal, and program needs * Under the leadership of the Workforce Development Manager and the Director of Program ...

City of Flagstaff

Economic Development Manager

Flagstaff, AZ · On-site

$76.59K - $114.90K/yr

Keeps the Community Investment Director advised of Economic Development matters through written and ... workforce development and planning. Two years of supervisory experience. Valid driver's license Or ...

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Director Workforce Development information

What are the key skills and qualifications needed to thrive as a Director of Workforce Development, and why are they important?

To thrive as a Director of Workforce Development, you need expertise in program management, workforce planning, and labor market analysis, often backed by a bachelor's or master's degree in human resources, business, or a related field. Familiarity with HR information systems (HRIS), data analytics tools, and workforce development certifications such as CWDP is typically required. Strategic thinking, leadership, stakeholder engagement, and excellent communication are standout soft skills for this role. These abilities are crucial for developing effective workforce strategies, aligning talent initiatives with organizational goals, and fostering partnerships that drive organizational and community success.

What are some common challenges faced by a Director of Workforce Development in aligning training programs with organizational goals?

A Director of Workforce Development often encounters the challenge of ensuring that training and development initiatives are closely aligned with both the immediate and long-term objectives of the organization. This requires staying updated on industry trends, regularly assessing workforce skill gaps, and collaborating with department leaders to anticipate future talent needs. Balancing budget constraints, rapidly changing technologies, and diverse learning preferences across the workforce can also present difficulties. Successful directors leverage data-driven strategies and maintain strong communication channels with stakeholders to overcome these challenges.

What does a Director of Workforce Development do?

A Director of Workforce Development leads efforts to design, implement, and oversee programs that enhance the skills and employability of a community's workforce. This role involves collaborating with businesses, educational institutions, and government agencies to identify workforce needs and create training programs that fill skill gaps. Directors often manage teams, secure funding, and evaluate the effectiveness of workforce initiatives. Their ultimate goal is to ensure that workers are prepared for current and future job opportunities, supporting both individual career growth and broader economic development.

What is the difference between Director Workforce Development vs Workforce Development Coordinator?

AspectDirector Workforce DevelopmentWorkforce Development Coordinator
CredentialsBachelor’s degree often required; advanced degrees preferred; experience in workforce programsAssociate or bachelor’s degree; relevant experience in workforce or community programs
Work EnvironmentLeadership role overseeing teams and programs; strategic planningOperational role supporting program implementation; administrative tasks
Employer & Industry UsageGovernment agencies, non-profits, educational institutionsCommunity organizations, government offices, training providers

The Director Workforce Development typically holds a higher-level leadership position, focusing on strategic planning and overseeing workforce programs. The Workforce Development Coordinator handles day-to-day program operations and supports implementation. Both roles are essential in workforce development initiatives but differ in scope and responsibilities.

What are the most commonly searched types of Workforce Development jobs in Arizona? The most popular types of Workforce Development jobs in Arizona are:
What are popular job titles related to Director Workforce Development jobs in Arizona? For Director Workforce Development jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Director Workforce Development jobs in Arizona look for? The top searched job categories for Director Workforce Development jobs in Arizona are:
What cities in Arizona are hiring for Director Workforce Development jobs? Cities in Arizona with the most Director Workforce Development job openings:
Director Workforce Development jobs near you
Director, Workforce Management

Director, Workforce Management

Upgrade

Phoenix, AZ

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

About the Role

The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection point. The Director will own end-to-end WFM strategy - forecasting, on/offshore capacity, real-time analytics, and tooling - and must be equally comfortable at the executive table and in the operational weeds, influencing across functions without direct authority.

What You'll Do:

  • Own the comprehensive WFM strategy across Customer Service, Application Verifications, Servicing & Collections, Fraud Operations, and QA/QI - spanning forecasting, capacity planning, RTA, schedule optimization, and technology roadmap
  • Lead the transition to a hybrid on/offshore operating model, managing capacity allocation between onshore staff and BPO partner to optimize service levels and cost
  • Serve as the enterprise authority on capacity decisions, providing cross-functional neutrality and executive-level visibility into workforce performance and staffing risk
  • Define and drive the WFM automation roadmap - queue monitoring, agent skilling, overflow strategy, and system integration - championing the shift from manual to automated, scalable processes
  • Partner with PSC Technology, Ops Product, and Analytics to ensure tooling integrations, forecasting models, and dashboards are stable, current, and actionable for leadership
  • Present WFM performance data and strategic recommendations to the SVP and senior leadership team
  • Lead and develop the WFM team, establishing clear expectations, coaching structures, and a proactive, data-driven culture
  • Define clear scope boundaries between WFM and adjacent teams to ensure focused accountability

What We Look For:

  • 8+ years in Workforce Management, with 3+ years in a senior leadership role in a multi-channel contact center
  • Experience managing hybrid on/offshore WFM models and BPO partner relationships
  • Proficiency with WFM platforms including automation, queue management, agent skilling, and system integrations
  • Strong analytical skills - SQL, Tableau, DBvisualizer, or equivalent; able to self-service data independently
  • Proven cross-functional influencer with a track record of measurable WFM performance improvement (SLA, occupancy, absence, cost)
  • Executive presence and communication skills; experience building or significantly maturing a WFM function

Nice to Have: 

  • Bachelor's degree in Business, Operations, Data Analytics, or equivalent experience
  • Background in fintech, financial services, or a high-growth startup environment
  • Experience leading WFM through a contact center model transition (single-site to multi-site or onshore to hybrid BPO)

What We Offer You: 

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance 
  • Flexible PTO
  • Competitive 401(k) and RRSP program
  • Opportunities for professional growth and development 
  • Paid parental leave
  • Health & wellness initiatives

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