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Director Client Engagement Jobs in Arizona (NOW HIRING)

Kestra Holdings

Director, Client Service

Tempe, AZ · On-site

The Director, Client Service leads the client-facing Service contact center. Client's are defined ... employee engagement, quality execution, and operational accountability across the Service ...

Kestra Financial, Inc.

Director, Client Service

Tempe, AZ · On-site

$120 - $160/hr

The Director, Client Service leads the client-facing Service contact center. Client's are defined ... employee engagement, quality execution, and operational accountability across the Service ...

Keys to Change

$20 - $22/hr

Summary The Client Engagement Specialist,2nd Shift, will provide direct service to individuals who utilize Respiro by way of outreach and engagement to seek specifically to connect individuals ...

Keys to Change

$20.68/hr

The Client Engagement Specialist reports directly to the Safe Outdoor Space Manager ... This position will provide direct service to individuals who utilize Keys to Change by way of ...

Keys to Change

$20/hr

The Client Engagement Specialist (temporary position) will join our Supportive Services team in ... This position will provide direct service to individuals who utilize Keys to Change, by way of ...

U.S.VETS

Veteran Support Coordinator - Prescott

Prescott, AZ · On-site

$25.07 - $31.34/hr

Provide direct services, including life skills coaching, wellness checks, and supportive counseling ... Plan and manage resident activities, events, and community engagement initiatives * Maintain client ...

A New Leaf

Support Partner - Mesa, AZ

Mesa, AZ · On-site

$20/hr

Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement. * Build and maintain professional ...

A New Leaf

Support Partner - Mesa, AZ

Arizona City, AZ · On-site

$20/hr

Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement. * Build and maintain professional ...

A New Leaf

Support Partner - Mesa, AZ

Mesa, AZ · On-site

$20/hr

Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement. * Build and maintain professional ...

A New Leaf

Support Partner - Mesa, AZ

Mesa, AZ · On-site

$20/hr

Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement. * Build and maintain professional ...

Kinective

Senior Manager, Client Success

Gilbert, AZ · On-site

You partner closely with the Senior Director, Client Experience on the strategy behind the motion ... Ensure every client moves through onboarding, adoption, and ongoing engagement toward measurable ...

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All JobsClient Engagement JobsDirector Client Engagement JobsDirector Client Engagement Jobs in Arizona

Director Client Engagement information

See Arizona salary details

$30.8K

$85.4K

$171K

How much do director client engagement jobs pay per year?

As of Aug 26, 2026, the average yearly pay for director client engagement in Arizona is $85,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $102,500.00 per year, depending on experience, location, and employer.

What does a director of client engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.

What are the key skills and qualifications needed to thrive as a director of client engagement?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What are the main challenges a director of client engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Engagement jobs in Arizona?

The most popular types of Client Engagement jobs in Arizona are:

What are popular job titles related to Director Client Engagement jobs in Arizona?

For Director Client Engagement jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Director Client Engagement jobs in Arizona look for?

The top searched job categories for Director Client Engagement jobs in Arizona are:

What cities in Arizona are hiring for Director Client Engagement jobs?

Cities in Arizona with the most Director Client Engagement job openings:

Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 62% Physical, 4% Hybrid, and 34% Remote job distribution, with an average salary of $85,361 per year, or $41 per hour.

Director, Client Service

Tempe, AZ • On-site

Kestra Holdings
Finance and Insurance • 1 - 5K employees
Learn more about Kestra Holdingsexternal

Full-time

Medical, Retirement

Re-posted 1 hour ago

Job description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
Kestra Holdings is a leading wealth management platform that empowers independent financial professionals to grow their businesses and serve their clients effectively. Our company fosters a collaborative, entrepreneurial culture while providing the resources and scale of a larger enterprise.
The Director, Client Service leads the client-facing Service contact center. Client's are defined as Advisors, their teams, and end-investors. This role is responsible for delivering timely, knowledgeable, and high-quality service to advisors and their teams across the Kestra platform. This role directly leads Contact Center Leaders and is accountable for daily service execution, advisor experience, SLA performance, case and call handling discipline, escalation management, quality, and team development.
This leader plays a critical role in helping the organization scale in a continuous growth environment by improving operational structure, establishing performance metrics, supporting the implementation of workforce management capabilities, and leading teams through change. The role emphasizes service consistency, operational accountability, advisor satisfaction & retention, risk awareness, and disciplined execution across the Service organization.
What You'll Do:
  • A Leader of leaders for Kestra's contact center responsible for "client" (advisors, their teams and investors) facing service and support.
  • Own daily contact center performance, including service levels, quality, productivity, and client experience.
  • Engages with team in escalations for complex client issues and service recovery situations.
  • Build relationship with Advisors, and their firms, to drive a culture of service, build confidence in Kestra Service, and remain in-tune with team's delivery experience.
  • Establish service standards, operational metrics, and performance expectations.
  • Support workforce management initiatives, including forecasting, staffing, and scheduling capabilities.
  • Analyze service trends and client feedback to drive operational improvements.
  • Partner with internal teams to ensure seamless advisor support and issue resolution.
  • Responsible for developing great leaders through coaching, performance management, and succession planning.
  • Maintain operating procedures, quality standards, and regulatory compliance.
  • Lead service enhancements that improve scalability, efficiency, and advisor satisfaction.
  • Partners with CX team to ensure service center employee learning and development meets the needs of our team and clients.

What You Bring:
  • Strong wealth management leadership experience in contact center & client service.
  • Proven ability to lead leaders and improve operational performance.
  • Knowledge of service levels, workforce planning, quality, and performance metrics.
  • Ability to lead through growth, change, and evolving business needs.
  • Strong communication and relationship-building skills.
  • Experience coaching leaders and developing high-performing teams.
  • Strong analytical and problem-solving abilities.
  • Sound judgment and ability to manage risk and escalations.
  • Collaborative leadership style with a focus on accountability.
  • Commitment to service excellence and an advisor-first culture.

Supervisory Responsibilities
  • Directly supervises Contact Center Supervisors responsible for associates. Responsible for coaching, performance management, workload prioritization, leadership development, employee engagement, quality execution, and operational accountability across the Service organization.

Education and/or Experience
  • Bachelor's degree required, preferably in business, finance, operations, or a related field.
  • 5+ years of team leadership experience in wealth management required.
  • Minimum of 7+ years of experience in client service, contact center operations, financial services, wealth management, or advisor-facing support roles.
  • Experience in broker-dealer, RIA, wealth management, or financial services required.

Certificates, Licenses, Registration
  • FINRA Series 7 and 24 required.

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

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