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Call Center Workforce Management Jobs in Arizona

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working Conditions: This is a temporary, full-time position with a flexible schedule. The call center operates ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Escalate customer issues/concerns to the Call Center Supervisor/Manager as needed. * Conducts ... Good leadership skills, ability to oversee a diverse workforce. * Excellent teamwork and ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Escalate customer issues/concerns to the Call Center Supervisor/Manager as needed. * Conducts ... Good leadership skills, ability to oversee a diverse workforce. * Excellent teamwork and ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

Escalate customer issues/concerns to the Call Center Supervisor/Manager as needed. * Conducts ... Good leadership skills, ability to oversee a diverse workforce. * Excellent teamwork and ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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Call Center Workforce Management information

See Arizona salary details

$10

$16

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How much do call center workforce management jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for call center workforce management in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a Call Center Workforce Management job?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in the Call Center Workforce Management position, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a Call Center Workforce Management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Arizona? For Call Center Workforce Management jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Center Workforce Management jobs in Arizona look for? The top searched job categories for Call Center Workforce Management jobs in Arizona are:
What cities in Arizona are hiring for Call Center Workforce Management jobs? Cities in Arizona with the most Call Center Workforce Management job openings:
Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Call Center

Just Staffing

Surprise, AZ

$15.50 - $19.50/hr

Full-time

Posted 12 days ago

Job description

Call Center Representative
Just Staffing AZ - Phoenix, AZ
About Just Staffing AZ:
Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding temporary and contract opportunities. We pride ourselves on our commitment to building strong relationships with both our clients and candidates.
Job Summary:
We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center.
Key Responsibilities:
- Respond to incoming calls and emails from customers in a professional and courteous manner
- Troubleshoot issues, answer questions, and provide solutions to customer concerns
- Accurately document customer interactions and maintain detailed records
- Collaborate with team members to ensure efficient and effective call center operations
- Adhere to all company policies, procedures, and quality standards
Qualifications:
- 1+ years of experience as a Customer Service Representative or in a similar call center role
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking abilities
- Proficiency in using computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced, high-volume environment
Working Conditions:
This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a professional office setting, and there may be periods of extended sitting and use of a computer.
Just Staffing AZ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.