ZipRecruiter

Log In

1

Call Center Workforce Management Jobs in Arizona

Lego

Senior Workforce Planning Specialist

Tempe, AZ · On-site

$59K - $89K/yr

Stay updated with industry trends, technology advancements, and leading practices related to call center demand planning and workforce management. Do you have what it takes? * Strong workforce ...

Teleperformance

Call Center Supervisor

Scottsdale, AZ · On-site

$28 - $30.60/hr

With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Solid organizational, administrative, leadership and time management skills * Ability to ...

Teleperformance

Call Center Supervisor

Scottsdale, AZ · On-site

With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Solid organizational, administrative, leadership and time management skills * Ability to ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ · On-site

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Experience working as a Personal Banker managing high client volume * Listens and probes to provide ...

Powelson Consulting

Call Center Banker

Phoenix, AZ

$15.50 - $19.75/hr

\n \n \n \n \n At Powelson Consulting, we are looking for a Call Center Banker for our Financial ... Manages risk in every business, product, and service transaction leveraging available tools \n \n ...

Ultimate LLC

Call Center Customer Service

Litchfield Park, AZ · On-site

$15.25 - $19.75/hr

Call Center Customer Service - Utilities Are you ready to be the face of our client and provide ... Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · On-site

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health ... Contact center leadership experience * Experience using SQL This is an authentic Oscar Health job ...

Camping World

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

As a Call Center Representative /Sales Development Rep you will be a key contributor to our ... Utilize the CRM system to record and manage customer information, appointments, calls, and sales ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health ... Contact center leadership experience * Experience using SQL This is an authentic Oscar Health job ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

previous page

Showing results 41-60

All JobsCall Center Workforce Management JobsCall Center Workforce Management Jobs in Arizona

Call Center Workforce Management information

See Arizona salary details

$10

$16

$23

How much do call center workforce management jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center workforce management in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a call center workforce management?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in call center workforce management, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a call center workforce management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Arizona? For Call Center Workforce Management jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Center Workforce Management jobs in Arizona look for? The top searched job categories for Call Center Workforce Management jobs in Arizona are:
What cities in Arizona are hiring for Call Center Workforce Management jobs? Cities in Arizona with the most Call Center Workforce Management job openings:
Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Associate Director, Customer Support (Operations Center)

Gemini

Tempe, AZ • On-site

Full-time

Medical, Retirement

Posted 10 days ago

Job description

About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini's Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Associate Director, Customer Support (Operations Center)
As an Associate Director of the regional team, your role will be a combination of "getting your hands dirty" and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, collaborate with the Operations team with forecasting and building team rapport.
This role is required to be in person 5 days per week at our Tempe, AZ office.
Responsibilities:
  • Lead workforce management activities, including scheduling, forecasting, headcount planning, and timecard management to ensure optimal staffing and service levels.
  • Lead local shift managers while partnering with global operations leaders to drive alignment and operational excellence across regions.
  • Build and sustain a high-performance, customer-centric culture rooted in accountability, continuous improvement, and operational excellence.
  • Coach, develop, and empower leaders and team members through performance management, targeted training, feedback, and recognition to achieve individual and team goals.
  • Translate organizational strategy into actionable operational plans, measurable outcomes, and scalable solutions that support business growth.
  • Identify operational inefficiencies and leverage data, analytics, and process improvements to optimize performance and drive continuous improvement.
  • Ensure operational readiness and business continuity for new products, business initiatives, organizational growth, and incident response.
  • Partner cross-functionally with Global Operations, Legal, Facilities, Office Management, and Security to ensure compliance with company policies and maintain a safe, secure, and productive workplace.
  • Manage site budgets and operating expenses while identifying opportunities to improve efficiency and optimize costs.

Minumum Qualifications:
  • Bachelor's degree or equivalent practical experience.
  • Minimum 12 years of experience in a contact center, contact centers or financial services environment.
  • Minimum of 5 years of contact center workforce management experience.
  • Proficiency in Google applications (Sheets, Docs, Slides).
  • Proven success scaling operations during periods of rapid organizational growth.
  • Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning.
  • Experience using operational metrics and data analytics to drive business decisions.
  • Experience leading change management and continuous improvement initiatives.
  • Ability to thrive in a dynamic, high-growth environment with evolving priorities.
  • Strong communication skills and a dependable team-player attitude.
  • Ability to adapt quickly to new information and changing environments.
  • Passion for delivering excellent client service with integrity and a proactive approach.

Preferred Qualifications:
  • 15+ years of experience in the banking or financial industry.
  • 10+ years of client service experience.
  • Associate Degree or higher.
  • Experience within fintech, financial services, payments, or another regulated industry.

It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive starting pay
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
#LI-MW1

Apply