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Workforce Management Associate Jobs in Arizona (NOW HIRING)

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ

$50K - $60K/yr

Bilingual Supervisors have the additional responsibility of managing a workforce fluent in both ... Associate or Bachelor's degree preferred * 3+ years of supervisory experience in a contact center ...

Kestra Holdings

Director, Client Service

Tempe, AZ · On-site

Support workforce management initiatives, including forecasting, staffing, and scheduling ... Directly supervises Contact Center Supervisors responsible for associates. Responsible for coaching ...

Kestra Financial, Inc.

Director, Client Service

Tempe, AZ · On-site

$120 - $160/hr

Support workforce management initiatives, including forecasting, staffing, and scheduling ... Directly supervises Contact Center Supervisors responsible for associates. Responsible for coaching ...

Zobility

Be Seen First

Warehouse Associate

Phoenix, AZ · On-site

$22 - $28/hr

Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany ...

Haven Health Group

Payroll Manager HGM Salary

Gilbert, AZ · On-site

$60 - $85/hr

Associate degree in Business Administration or a related field * Payroll experience with full-cycle ... UKG Pro Workforce Management, with Kronos Workforce Dimensions, HRIS experience Summary Haven ...

New

Pwc

UKG Pro WFM Senior Associate

Phoenix, AZ

$77K - $202K/yr

As a Senior Associate, you will focus on building meaningful client connections and learning how to ... workforce management - Applying analytical thinking to interpret data and inform insights ...

LaborMax - Phoenix, AZ

Safety Manager

Phoenix, AZ · On-site

$17 - $19/hr

Associate's or Bachelor's degree in Occupational Safety, Environmental Health, Construction ... LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Arizona

Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for workforce management associate in Arizona is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.80 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Arizona?

The most popular types of Workforce Management jobs in Arizona are:

What are popular job titles related to Workforce Management Associate jobs in Arizona?

For Workforce Management Associate jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Arizona look for?

The top searched job categories for Workforce Management Associate jobs in Arizona are:

What cities in Arizona are hiring for Workforce Management Associate jobs?

Cities in Arizona with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $36,855 per year, or $17.7 per hour.

Bilingual Call Center Supervisor

Fortuity

Phoenix, AZ

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Call Center Operations Supervisor
Bilingual English/Spanish
At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents.
Summary:
The Call Center Operations Supervisor serves as the frontline leadership presence on the contact center floor, working closely with onsite Managers and client site leadership to maintain service levels, reinforce standards, and support employee success in a secure, regulated environment. Bilingual Supervisors have the additional responsibility of managing a workforce fluent in both English and Spanish.
Pay: $50,000-60,000 annually
Location: Columbus, OH (onsite at 775 West Broad Street) and/or Phoenix, AZ (Remote)
Assignment: Full Time, Permanent
Responsibilities:
  • Supervise and direct the day-to-day work of assigned remote and/or onsite call center agents
  • Monitor performance metrics including productivity, quality, customer satisfaction, schedule adherence and attendance.
  • Monitor call queues and real-time staffing needs in coordination with Workforce Management
  • Maintain company and client quality, performance, attendance and compliance standards identifying and addressing trends when needed
  • Prepare and deliver performance reports to leadership regularly
  • Communicate operational updates, changes, and expectations clearly to staff and leadership
  • Provide regular timely coaching and performance support to agents utilizing real-time feedback, one-on-ones, call reviews, and documented coaching sessions.
  • Collaborate with leadership and human resources to accurately and effectively document coaching, attendance concerns, corrective actions, and employee relations concerns
  • Develop and implement performance improvement plans for agents as needed
  • Review and submit agent timecards for accuracy and completion in accordance with payroll schedules
  • Participate in and support onboarding activities and client-led training and certification programs
  • Drive continuous improvement initiatives to enhance efficiency and customer experience
  • Provide operational support during periods of high call volume
  • Participate in leadership meetings and contribute to strategic planning discussions
  • Maintain compliance with applicable laws, regulations, policies, and best practices.
  • Support and participate in employee engagement, morale, and retention initiatives
  • Promote a professional, inclusive, performance-driven work environment
  • Perform other related duties as assigned
Education/Experience:
  • High School Diploma/GED equivalent required; Associate or Bachelor’s degree preferred
  • 3+ years of supervisory experience in a contact center or customer service environment required
  • Experience supporting government or government-adjacent contact center contracts preferred
Knowledge/Skills:
  • Must be bilingual with fluent proficiency in English and Spanish written and spoken communications
  • Strong understanding of contact center KPIs and performance management.
  • Familiar with workforce management, quality assurance, or timekeeping systems
  • Proven coaching and employee development skills with a remote and/or onsite workforce
  • Excellent verbal and written communication skills; ability to manage sensitive situations effectively
  • Strong organizational and documentation skills
  • Proficient in Microsoft Office Suite and collaboration tools
Additional Requirements:
  • Must be at least 18 years old
  • Must be a US citizen
  • Must successfully pass a background investigation and federal MRPT suitability screening prior to starting the position
  • Ability to sit, stand, and walk the contact center floor for extended periods
  • Flexibility to work evening and/or weekend hours, as necessary
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift 25 pounds at a time
Are you ready to join us in a welcoming team environment that values your contributions and helps you make a real difference in people’s lives? Start your career with Fortuity today!
What differentiates Fortuity and makes us an employer of choice?
Total Rewards:
  • Competitive base pay
  • Paid Time Off and 6 Paid Holidays per year
  • Company Paid Life Insurance and STD/LTD
  • Medical, Dental, Vision and 401K
  • OnDemand Pay
Additional On-Site Offerings:
  • Fresh market vending
  • On-Site fitness center
  • Clean, climate-controlled environment
…And more!
Fortuity Calling, LLC, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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