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Workforce Management Real Time Analyst Jobs in Arizona

Chewy

Real-Time Analyst

Goodyear, AZ

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...

Whatnot

Planning Analyst, Workforce Management

Phoenix, AZ · On-site

$100K - $115K/yr

You will be workforce management's daily interface with the people who run the floor. You will be a ... Real-time analysis (RTA): Monitor intraday queue performance. Surface breaches before they become ...

Upgrade

Director, Workforce Management

Phoenix, AZ · On-site

... real-time analytics, and tooling - and must be equally comfortable at the executive table and in ... in Workforce Management, with 3+ years in a senior leadership role in a multi-channel contact ...

Verra Mobility

Processing Analyst

Mesa, AZ

They serve as a primary point of contact for workforce management policies and are subject matter ... Oversee real-time response to events and incidents such as technical outages, application failures ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor ... Strong planning, time management and organizational skills * Strong understanding of key contact ...

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Workforce Management Real Time Analyst information

See Arizona salary details

$35.9K

$90.9K

$160.8K

How much do workforce management real time analyst jobs pay per year?

As of Aug 2, 2026, the average yearly pay for workforce management real time analyst in Arizona is $90,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Arizona? For Workforce Management Real Time Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Workforce Management Real Time Analyst jobs in Arizona look for? The top searched job categories for Workforce Management Real Time Analyst jobs in Arizona are:
What cities in Arizona are hiring for Workforce Management Real Time Analyst jobs? Cities in Arizona with the most Workforce Management Real Time Analyst job openings:
Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Arizona as of July 2026, with employment types broken down into 2% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $90,930 per year, or $43.7 per hour.

Real Time Analyst, Workforce Management

Labor First

Scottsdale, AZ • On-site

$50K - $60K/yr

Full-time

Posted 8 days ago

Job description

Description
LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.
The Real-Time Analyst (RTA) monitors operational performance in real time to ensure staffing aligns with business demand. This role analyzes contact volume, agent availability, adherence, and service levels while coordinating with operations leaders to make intraday adjustments that optimize customer experience and operational efficiency.
Role Responsibilities:
• Monitor real-time performance metrics such as service level, average speed of answer (ASA), abandonment rate, occupancy, and handle time.
• Track employee schedule adherence and identify variances.
• Manage intraday staffing by recommending overtime, voluntary time off (VTO), shift changes, or cross-skilling.
• Monitor call, chat, email, SMS, or work queue volumes and react to unexpected spikes or declines.
• Communicate staffing recommendations and operational updates to leadership and team members.
• Analyze trends throughout the day and provide interval reports.
• Escalate risks to service levels and recommend corrective actions.
• Collaborate with Forecasting and Scheduling teams to improve future staffing plans.
• Prepare daily operational reports and post-shift performance summaries.
• Ensure workforce management systems accurately reflect staffing activities.
Requirements
Qualifications:
Required:
  • 3-5 years of contact center or workforce management experience.
  • Experience with Vonage, Salesforce, Genesys Cloud CX, NICE CXone, Five9, and Avaya
  • Strong analytical and problem-solving abilities.
  • Advanced Microsoft Excel skills.
  • Experience of workforce management software (e.g., Verint, NICE IEX).
  • Knowledge of contact center KPIs and workforce management principles.
  • Excellent communication and decision-making skills.
  • Ability to work under pressure in a fast-paced environment.
  • Demonstrated ability to work independently while maintaining a consistent on-site presence.

Preferred:
  • Bachelor's degree or equivalent experience.
  • Experience as a Workforce Coordinator, Scheduler, or Contact Center Supervisor is beneficial.
  • Self-motivated professionals capable of making sound decisions independently in an on-site operational environment.

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