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Workforce Management Real Time Analyst Jobs in Arizona

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor ... Strong planning, time management and organizational skills * Strong understanding of key contact ...

Verra Mobility

Processing Analyst

Mesa, AZ · On-site

They serve as a primary point of contact for workforce management policies and are subject matter ... Oversee real-time response to events and incidents such as technical outages, application failures ...

Tekberry

Onsite Workforce Supervisor

Tolleson, AZ · On-site

$30 - $35/hr

... time, paid holidays, and other employee programs. About the Role Tekberry is seeking a highly ... Key Responsibilities Workforce Management & Employee Engagement * Serve as the primary onsite point ...

Raytheon

Principal Real-time Software Engineer

Phoenix, AZ

$134K - $179K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$125K - $168K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$125K - $168K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$125K - $168K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$122K - $164K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$134K - $179K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$129K - $173K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ

$116K - $155K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ

$125K - $168K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ

$131K - $176K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$120K - $162K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ · On-site

$127K - $171K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Tucson, AZ

$120K - $162K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

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Showing results 21-40

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Workforce Management Real Time Analyst information

See Arizona salary details

$35.9K

$90.9K

$160.8K

How much do workforce management real time analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for workforce management real time analyst in Arizona is $90,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Arizona?

For Workforce Management Real Time Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Arizona look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Arizona are:

What cities in Arizona are hiring for Workforce Management Real Time Analyst jobs?

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Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 2% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $90,930 per year, or $43.7 per hour.

Dayforce HCM WFM Consultant

AXL Global Consulting

Phoenix, AZ • On-site

$80K - $120K/yr

Full-time

Re-posted 4 hours ago

Job description

AXL Global Consulting is looking for experienced individuals to join our Dayforce Consulting team. As a Dayforce Workforce Management (WFM) Consultant, you will lead the implementation and configuration of Dayforce HCM (Human Capital Management) solutions, specifically focusing on the Workforce Management module, for our clients. You will collaborate closely with clients to understand their workforce management needs, configure the Dayforce system accordingly, and guide them through the implementation process. Your role is pivotal in ensuring that clients effectively leverage Dayforce Workforce Management to optimize their workforce planning, scheduling, and time tracking processes.
AXL hires people with a broad set of skills who are ready to tackle some of the industry's greatest challenges. You should have a technical mindset and be comfortable problem solving with multiple systems. This is a functional consulting position; however knowledge of the technical aspects of software implementations such as System Integration or Report Writing is a big plus.
Ideal candidates are fast learners and great communicators who can support the needs of our organization, your clients, and our partners. You must be resourceful and possess outstanding customer service and strong analytical skills.
This is a full-time, remote (USA or Canada) role.
Responsibilities
  • Engage with clients to analyze their workforce management requirements, operational workflows, and regulatory compliance needs.

  • Conduct workshops and meetings to gather detailed functional and technical requirements for configuring Dayforce Workforce Management.

  • Configure the Dayforce Workforce Management module to align with client-specific requirements and industry best practices.

  • Collaborate with technical teams to integrate Dayforce Workforce Management with other modules within the HCM system.

  • Develop and execute test plans to validate the functionality and accuracy of configured workforce management processes.

  • Conduct system integration testing to ensure seamless operation with other Dayforce modules and third-party systems if applicable.

  • Provide comprehensive training sessions to client stakeholders on using Dayforce Workforce Management functionalities effectively.

  • Serve as a subject matter expert (SME) to address client inquiries, troubleshoot issues, and provide ongoing support during and after implementation.

  • Create and maintain project plans outlining tasks, milestones, and timelines for implementation activities.

  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful and timely project delivery.

  • Document configuration decisions, processes, and customizations made during the implementation phase.

  • Prepare regular status reports and updates for clients and internal stakeholders.

  • Stay updated with Dayforce Workforce Management updates, new features, and industry trends.

  • Recommend system enhancements or additional modules that could optimize client workforce management processes.

Minimum Requirements
  • Bachelor's degree in Human Resources, Business Administration, Computer Science, or related field.

  • Proven experience (typically 3-5 years) in implementing, configuring, and testing Dayforce HCM solutions, with a specialization in Workforce Management.

  • Strong understanding of workforce planning, scheduling, time tracking, and labor compliance regulations.

  • Excellent communication skills, with the ability to interact effectively with clients and internal teams.

  • Ability to manage multiple projects simultaneously and prioritize effectively.

  • Certification in Dayforce HCM or related HR/workforce management systems (preferred).

  • Full-time, US or Canada - remote.

Preferred Qualifications
  • Client management experience

  • Experience with WFM systems such as Dayforce, UKG, Red Prairie, Novatime, etc.

  • SQL and XML knowledge is a plus

  • Relevant Certifications in HR, IT, WFM, and/or PROSCI are a plus

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