ZipRecruiter

Log In

1

Sr Analyst Workforce Management Jobs in Arizona (NOW HIRING)

Whatnot

Planning Analyst, Workforce Management

Phoenix, AZ · On-site

$100K - $115K/yr

... Analyst to partner closely with our operations and agent teams. You will be workforce management ... Team Lead & Senior Manager consulting: Be the trusted advisor to the people managing agents. Help ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

... senior-level discussions and cross-functional forums. * Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ

... senior-level discussions and cross-functional forums. * Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to ...

Shamrock

Workforce Planning Manager

Phoenix, AZ · On-site

Participate in business reviews and provide workforce planning recommendations to senior leadership ... Management, Industrial Engineering, Finance, Economics, Human Resources, Data Analytics, or a ...

Deloitte

UKG PRO HCM Senior Consultant

Tempe, AZ · On-site

... a workforce management implementation, including business analysis, functional specification ... UKG PRO HCM Senior Consultant Deloitte's Human Capital practice helps organizations address the ...

Deloitte

UKG PRO WFM Time Keeping Senior Consultant

Tempe, AZ · On-site

$100K - $122K/yr

Supporting full lifecycle workforce management implementations, including business analysis ... UKG PRO WFM Time Keeping Senior Consultant Deloitte's Human Capital practice helps organizations ...

LPL Financial

Sr. Analyst, Activation Manager

Tempe, AZ · Remote

$91K - $152K/yr

The Senior Analyst, Activation Management will play a critical role in supporting and executing high-impact growth initiatives that materially contribute to LPL's long-term success. This individual ...

next page

Showing results 1-20

All JobsSr Analyst Workforce Management JobsSr Analyst Workforce Management Jobs in Arizona

Sr Analyst Workforce Management information

What is the difference between Sr Analyst Workforce Management vs Workforce Analyst?

AspectSr Analyst Workforce ManagementWorkforce Analyst
Required CredentialsBachelor's degree, experience in workforce planning, proficiency in workforce management toolsBachelor's degree, data analysis skills, familiarity with scheduling software
Work EnvironmentCorporate offices, call centers, or service centersCall centers, customer service departments, or operations teams
Employer & Industry UsageUsed in industries like telecommunications, finance, and retail for strategic planningCommonly found in customer service and contact center industries

The main difference is that Sr Analyst Workforce Management typically involves strategic planning, advanced analytics, and leadership responsibilities, while Workforce Analysts focus on data collection, scheduling, and operational support. Both roles require analytical skills and familiarity with workforce management tools, but the senior analyst position usually demands more experience and a broader scope of responsibilities.

How much is the salary of a senior analyst?

The salary of a senior analyst typically ranges from $70,000 to $100,000 annually, depending on the industry, location, and experience. In workforce management roles, salaries may vary based on company size and specific responsibilities, with additional compensation often including bonuses and benefits.

Is a Sr analyst workforce management analyst a good career?

A Senior Workforce Management Analyst is a valuable role focused on optimizing staffing, forecasting, and scheduling using tools like Excel and workforce management software. It offers opportunities for career growth in operations, analytics, and leadership, especially in industries with large customer service or call center operations.

What does a senior analyst workforce management do?

A senior analyst workforce management is responsible for forecasting staffing needs, analyzing workforce data, and developing schedules to ensure optimal staffing levels. They use tools like workforce management software and data analysis skills to improve operational efficiency and meet service level goals.

What are popular job titles related to Sr Analyst Workforce Management jobs in Arizona?

For Sr Analyst Workforce Management jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Sr Analyst Workforce Management jobs in Arizona look for?

The top searched job categories for Sr Analyst Workforce Management jobs in Arizona are:

What cities in Arizona are hiring for Sr Analyst Workforce Management jobs?

Cities in Arizona with the most Sr Analyst Workforce Management job openings:

Sr Analyst Workforce Management jobs near you
Infographic showing various Sr Analyst Workforce Management job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Planning Analyst, Workforce Management

Whatnot

Phoenix, AZ • On-site

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
We are looking for a Planning Analyst to partner closely with our operations and agent teams. You will be workforce management's daily interface with the people who run the floor. You will be a trusted operational advisor who works at the Senior Manager, Team Lead, and agent level. You'll adapt to real-world conditions and act as a trusted operational advisor to the people who manage agents day to day.
  • Short-term scheduling: Own the -90 days +90 days. Translate capacity plans into actionable daily and weekly schedules that reflect real demand patterns, agent availability, and floor dynamics.
  • Real-time analysis (RTA): Monitor intraday queue performance. Surface breaches before they become SLA misses. Escalate with context, not just alerts.
  • Team Lead & Senior Manager consulting: Be the trusted advisor to the people managing agents. Help them understand what the schedule means, what the tradeoffs are, and what to do when reality diverges from plan.
  • Performance signal generation: Track agent-level productivity, adherence, and quality trends. This is the data that feeds L&D (who needs training) and QA (when to push initiatives). This role is the trigger layer.
  • Ground-truth feedback to Capacity Planner: The Capacity Planner's model is only as good as the information it receives. The Planning Analyst's job is to close that gap - surfacing what's really happening on the floor that the long-range model can't see.
  • Schedule adherence & productivity: Own the daily roster. Flag gaps. Track actuals vs. scheduled. Feed into the SSOT.
  • OT & flex sourcing: Own short-notice staffing solutions. Identify gaps early, source OT or flex coverage, and ensure zero surprise understaffing events.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ, San Francisco, CA, Los Angeles, CA or New York, NY hub.
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Planning Analyst, you should have 4+ years of relevant experience in WFM, plus:
  • Strong communication and ability to translate operational nuance into clear guidance.
  • Data analysis skills, turning data insights into action, and highly proficient in SQL
  • Ability to identify the gap between the plan and reality. You surface what the long-range model can't see.
  • Familiarity with intraday queue management, schedule adherence tracking, and workforce management tools.
  • Experience in a fast-paced environment, preferably a startup.
Benefits
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance for wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
    • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements, which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Apply