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Remote Workforce Analyst Jobs in Arizona (NOW HIRING)

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · Remote

Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes. *Chubb is hiring and open to considering a remote arrangement for the right candidate. Chubb is a ...

Arizona Department of Administration

$27.14/hr

REMOTE OPTIONS, PHOENIX Categories: Administrative Support/Customer Service DEPARTMENT OF ECONOMIC ... Essential Duties and Responsibilities include but are not limited to: • Analyze and interpret ...

Arsenault Inc

Data Analyst (REMOTE)

Phoenix, AZ · Remote

$115K - $126K/yr

Ensures business data and analysis requirements are met by properly applying data concepts, including data structures, collection and cleansing, and structured and unstructured data analysis and ...

Arizona Department of Administration

$19.46 - $34.81/hr

MANAGEMENT ANALYST 3 Job No: 543618 Work Type: Full-time Location ... REMOTE OPTIONS, PHOENIX Categories: Information Technology/Services DEPARTMENT OF ECONOMIC SECURITY ...

Wood Plc

Distribution Engineer (remote)

Phoenix, AZ · On-site +1

... Analysis Software (SpidaCalc, Pole Foreman, PLS-CADD)- Experience mentoring junior staff ... workforce. All suitably qualified applicants will receive consideration for employment on the basis ...

Valenz Health

Sr. Analyst - Healthcare Analytics

Phoenix, AZ · On-site +1

$83K - $109K/yr

As a Senior Analyst, you'll work with medical and pharmacy claims to build and maintain data ... This is a fully remote position, and we'll provide all the necessary equipment! * Work Environment:

onsemi

Executive Compensation Analyst

Scottsdale, AZ · On-site +1

This role is open to on-site or remote candidates onsemi (Nasdaq: ON) is driving disruptive ... Strong analytical skills and proficiency in data analysis tools (e.g., Excel, HRIS). * Publicly ...

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Remote Workforce Analyst information

What is a remote workforce analyst?

A Remote Workforce Analyst is responsible for monitoring, analyzing, and optimizing the performance and productivity of a remote workforce. They use data-driven insights to forecast staffing needs, track key performance metrics, and ensure operational efficiency. This role often involves using workforce management tools, creating reports, and collaborating with teams to improve scheduling and resource allocation. Their goal is to enhance employee productivity, maintain service levels, and support business objectives in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote workforce analyst?

A Remote Workforce Analyst typically needs strong analytical skills, experience in workforce management, and a background in data analysis or business administration. Familiarity with workforce management software such as NICE, Kronos, or Verint, along with advanced Excel capabilities or business intelligence platforms, is highly beneficial. Exceptional communication, problem-solving abilities, and adaptability are key soft skills that set top analysts apart. These competencies are crucial for optimizing remote workforce performance, ensuring accurate forecasting, and driving process improvements in dynamic, distributed environments.

What are the typical challenges faced by remote workforce analysts, and how can they overcome them?

Remote Workforce Analysts often deal with the complexities of managing and tracking employee productivity across multiple locations and time zones. Maintaining accurate real-time data, ensuring effective communication among remote teams, and adapting to rapidly changing business needs are common challenges. Successful analysts use robust workforce management systems, clear reporting standards, and proactive collaboration with team leaders to overcome these obstacles. By continuously refining processes and leveraging data-driven insights, they help organizations improve efficiency and maintain high team performance in remote settings.

Is a remote workforce analyst a good career?

A remote workforce analyst is a viable career that involves analyzing remote work trends, employee productivity, and workforce data using tools like Excel and data visualization software. The role often requires strong analytical skills, understanding of HR or organizational strategies, and the ability to work independently in a virtual environment. It offers opportunities for growth in data analysis and remote work management fields.

What are the most commonly searched types of Workforce Analyst jobs in Arizona?

The most popular types of Workforce Analyst jobs in Arizona are:

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For Remote Workforce Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Workforce Analyst jobs in Arizona look for?

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Cities in Arizona with the most Remote Workforce Analyst job openings:

Remote Workforce Analyst jobs near you
Infographic showing various Remote Workforce Analyst job openings in Arizona as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

WFM Lead, NA Contact Center

Phoenix, AZ • Remote

Chubb
Insurance Services • 10K+ employees
Learn more about Chubbexternal

Full-time

Re-posted 9 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

Job description

Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes. 

Job Description:

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day leadership. This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning and forecasting initiatives, and establish best practices that elevate the performance of the broader WFM team.

Key Responsibilities:

  • Serve as the day-to-day functional lead for tenured WFM Analysts, providing direction, feedback, task prioritization, and quality oversight.

  • Foster a culture of open communication, collaboration, accountability, continuous improvement, and data-driven decision-making.

  • Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums.

  • Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to streamline workforce processes, enhancements, and improve operational efficiency.

  • Own and manage WFM key metrics such as volume and capacity forecast accuracy, schedule efficiency, productivity, etc.

  • Works closely with management and other stakeholders to understand staffing requirements and deploy analytical techniques to create optimized schedules that balances business needs with employee preferences.
  • Translate forecasts into staffing models and capacity plans that align headcount with service level targets.
  • Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes.

*Chubb is hiring and open to considering a remote arrangement for the right candidate.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Required:

  • Bachelor's degree in business, Finance, Statistics, Operations Management, or related field.

  • 5+ years of workforce management experience in a contact center environment.

  • Strong knowledge of Workforce Management practices including managing omnichannel environments (voice, chat, email, and/or back-office queues).
  • Strong written and verbal communication skills with the ability to present complex data and strategies to executive leadership.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.

  • Very strong analytical skills, with emphasis on forecasting

  • Experienced in complex problem-solving, judgment, critical thinking and decision-making

  • Strong planning, time management and organizational skills

  • Strong understanding of key contact center performance metrics, such as service level, AHT, adherence, etc.

Strongly Preferred:

  • Experience utilizing Workforce Management software, specifically NICE CXone.

A Plus:

  • Exposure to automation or advanced forecasting analytics (Python, R, or similar).

  • Exposure to AI-enabled tools or emerging technologies that support workforce optimization, analytics, or process improvement.

What Chubb employees say

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Benefits

Hours and flexibility

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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