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Remote Workforce Analyst Jobs (NOW HIRING)

Aspen Dental

Workforce Analyst

IL · On-site +1

$55K - $70K/yr

The Workforce Analyst will collaborate directly with the Workforce Manager to ensure service level expectations are met. ​ ​Essential Functions and Responsibilities: * Monitor queue performance ...

New

Leidos

Workforce Analyst

$52K - $94K/yr

The Workforce Analyst: * Manages and monitors call and chat queues to ensure operational efficiency, optimize capacity, and proactively resolve issues related to workforce and scheduling gaps.

Human Interest

Intraday Workforce Analyst

About the role As an Intraday Workforce Analyst you will support all of our Customer Success teams. You will be responsible for managing and optimizing real-time staffing, service levels and ...

Small Business Administration

$143K - $187K/yr

Employee will serve as a workforce analyst to identify trends, project staffing needs, identify skill gaps, and recommend improvements that right size the workforce, forecast resource requirements ...

NTT DATA Services

$164K/yr

We are currently seeking a Infor Workbrain/WFM Funcitional Analyst - REMOTE to join our team in ... Key Responsibilities * Administer and support Infor Workbrain / Infor Workforce Management.

Insurance Group

Be Seen First

Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners ... Experience supporting multi-site or remote contact center operations. * Knowledge of SQL, Power BI ...

Omni Inclusive

Workforce

... Workforce Central experience. • This role requires someone with very deep 10+ years of experience with Retail Advanced Scheduler & Forecaster. • 10+ years of experience implementing and ...

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How much do remote workforce analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote workforce analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by remote workforce analysts, and how can they overcome them?

Remote Workforce Analysts often deal with the complexities of managing and tracking employee productivity across multiple locations and time zones. Maintaining accurate real-time data, ensuring effective communication among remote teams, and adapting to rapidly changing business needs are common challenges. Successful analysts use robust workforce management systems, clear reporting standards, and proactive collaboration with team leaders to overcome these obstacles. By continuously refining processes and leveraging data-driven insights, they help organizations improve efficiency and maintain high team performance in remote settings.

What are the key skills and qualifications needed to thrive as a remote workforce analyst?

A Remote Workforce Analyst typically needs strong analytical skills, experience in workforce management, and a background in data analysis or business administration. Familiarity with workforce management software such as NICE, Kronos, or Verint, along with advanced Excel capabilities or business intelligence platforms, is highly beneficial. Exceptional communication, problem-solving abilities, and adaptability are key soft skills that set top analysts apart. These competencies are crucial for optimizing remote workforce performance, ensuring accurate forecasting, and driving process improvements in dynamic, distributed environments.

What is a remote workforce analyst?

A Remote Workforce Analyst is responsible for monitoring, analyzing, and optimizing the performance and productivity of a remote workforce. They use data-driven insights to forecast staffing needs, track key performance metrics, and ensure operational efficiency. This role often involves using workforce management tools, creating reports, and collaborating with teams to improve scheduling and resource allocation. Their goal is to enhance employee productivity, maintain service levels, and support business objectives in a remote work environment.

More about Remote Workforce Analyst jobs
What cities are hiring for Remote Workforce Analyst jobs? Cities with the most Remote Workforce Analyst job openings:
What are the most commonly searched types of Workforce Analyst jobs? The most popular types of Workforce Analyst jobs are:
What states have the most Remote Workforce Analyst jobs? States with the most job openings for Remote Workforce Analyst jobs include:
What job categories do people searching Remote Workforce Analyst jobs look for? The top searched job categories for Remote Workforce Analyst jobs are:
Remote Workforce Analyst jobs near you
Infographic showing various Remote Workforce Analyst job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 9% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.

Workforce Analyst

Aspen Dental

IL • On-site, Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

670th of 887 rated healthcare providers

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​

​

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Workforce Analyst and will be based remotely.​

Summary

The Workforce Analyst for Digital Design Operations is responsible for monitoring daily queue performance and Designer skilling to support our growing digital design business, which includes dentures and implants. This role will work remotely to oversee the intra-day monitoring and escalations for the Digital Design teams. The Workforce Analyst will collaborate directly with the Workforce Manager to ensure service level expectations are met.

​
​Essential Functions and Responsibilities:

  • Monitor queue performance, including escalation of concerns to Workforce and Operations Managers.

  • Skilling / reskilling of Designers in our workflow application as needed to achieve service level expectations.

  • Realtime Case reassignments, as needed.

  • Entry of intraday schedule exception entries (Absences, trainings, Meetings, etc.)

  • Monitoring and escalation of intraday schedule adherence/productivity.

  • Onboarding, Tracking and Maintenance of employee profile data (start dates, certified skills, etc.)

  • Collaborate with WFM Scheduler/Manager on volume and staffing trends.

  • Reports responsibilities.

Minimum Qualifications:

  • A minimum of 2-3 years of experience in Workforce Management, Analytics or Reporting.

  • Experience with workforce management tools and systems and their application in non-call-center environments.

  • Proven ability to collaborate across teams and functions to align workforce strategies with business objectives.

  • Excellent communication skills, with the ability to articulate complex ideas to diverse audiences.

  • Proficiency in MS Office applications, specifically Excel.

  • Familiarity with Verint Workforce Management a PLUS.

  • The ability to conduct up to 25% domestic travel.


  • Base Salary Range: $55,000 - $70,000 (Actual pay may vary based on experience, performance, and qualifications.)

  • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

  • If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees 

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