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Senior Workforce Analyst Jobs (NOW HIRING)

Insurance Group

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Senior Workforce Manager

Charlotte, NC · On-site

$108K - $124K/yr

The Sr. Workforce Manager is responsible for leading the Workforce Management (WFM) function for a ... The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners ...

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Insurance Group

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Senior Workforce Manager

Charlotte, NC · On-site

$108K - $124K/yr

The Sr. Workforce Manager is responsible for leading the Workforce Management (WFM) function for a ... The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners ...

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Senior Workforce Analyst information

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$102.5K

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How much do senior workforce analyst jobs pay per year?

As of Jul 20, 2026, the average yearly pay for senior workforce analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What jobs will be gone in the next 5 years?

For a Senior Workforce Analyst, roles involving manual data entry or routine administrative tasks are increasingly automated and may decline. Jobs that rely heavily on repetitive processes or outdated technology are at higher risk of obsolescence, while analytical and strategic roles that require advanced skills and adaptability are expected to grow.

What jobs pay $500,000 a year in the US?

Senior Workforce Analysts typically do not earn $500,000 annually; such high salaries are more common in executive roles like CEOs, CFOs, or specialized professionals such as top-tier surgeons or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and leadership responsibilities. Compensation at this level may also include bonuses, stock options, or profit sharing.

What is the WFM salary?

The salary for a Senior Workforce Analyst typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. This role often requires proficiency in workforce management tools and data analysis skills, with some positions offering additional performance-based incentives.

What are Senior Workforce Analysts?

Senior Workforce Analysts are professionals responsible for analyzing and optimizing workforce resources within an organization. They use data-driven insights to forecast staffing needs, monitor performance metrics, and recommend strategies to improve efficiency. Their role often involves collaborating with management to ensure that the right number of employees are scheduled at the right times, minimizing costs while maintaining service quality. Senior Workforce Analysts typically have advanced experience and may lead teams or projects related to workforce planning and analytics.

How does a Senior Workforce Analyst typically collaborate with other departments to improve operational efficiency?

A Senior Workforce Analyst works closely with operations, HR, and IT teams to align staffing strategies with business goals. They analyze workforce data, forecast staffing needs, and share actionable insights during regular cross-functional meetings. This collaboration ensures that scheduling, resource allocation, and process improvements are data-driven and meet both departmental and organizational objectives. Open communication and teamwork are essential, as analysts often present findings and recommendations that help other teams make informed decisions.

What are the key skills and qualifications needed to thrive as a Senior Workforce Analyst, and why are they important?

To thrive as a Senior Workforce Analyst, you need strong analytical abilities, advanced Excel skills, and experience in workforce planning, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management systems like NICE IEX, Verint, or Genesys, and proficiency in data visualization tools such as Tableau or Power BI are typically required. Exceptional communication, problem-solving, and stakeholder management skills help you translate complex data into actionable insights and collaborate effectively with different teams. These skills ensure accurate forecasting, optimized staffing, and data-driven decisions that enhance organizational efficiency.

What does a senior workforce analyst do?

A senior workforce analyst analyzes workforce data to identify trends, forecast staffing needs, and improve operational efficiency. They use tools like Excel or data analytics software and often develop reports to support strategic decision-making within an organization.

What is the difference between Senior Workforce Analyst vs Workforce Analyst?

AspectSenior Workforce AnalystWorkforce Analyst
Required CredentialsBachelor's degree, experience in data analysis, workforce planningBachelor's degree, entry-level data analysis skills
Work EnvironmentCorporate HR or Operations teams, often in larger organizationsHR departments, staffing agencies, or consulting firms
Employer & Industry UsageCommon in industries like healthcare, retail, and financeUsed across various industries for workforce planning
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level workforce analysis roles

The main difference between a Senior Workforce Analyst and a Workforce Analyst lies in experience, responsibilities, and seniority. Senior Workforce Analysts typically have more experience, handle complex data analysis, and contribute to strategic planning, whereas Workforce Analysts focus on data collection and reporting. Both roles are essential in workforce planning but differ in scope and level of expertise.

More about Senior Workforce Analyst jobs
What cities are hiring for Senior Workforce Analyst jobs? Cities with the most Senior Workforce Analyst job openings:
What are the most commonly searched types of Workforce Analyst jobs? The most popular types of Workforce Analyst jobs are:
What states have the most Senior Workforce Analyst jobs? States with the most job openings for Senior Workforce Analyst jobs include:
What job categories do people searching Senior Workforce Analyst jobs look for? The top searched job categories for Senior Workforce Analyst jobs are:
Senior Workforce Analyst jobs near you
Infographic showing various Senior Workforce Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.
Senior Workforce Manager

Senior Workforce Manager

Insurance Group

Charlotte, NC • On-site

$108K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

The Sr. Workforce Manager is responsible for leading the Workforce Management (WFM) function for a fast-paced contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time operations, workforce analytics, and reporting to ensure exceptional customer service while maximizing operational efficiency. The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners closely with Operations and Leadership to align staffing strategies with business objectives.

The ideal candidate is highly analytical, collaborative, and experienced with Genesys Cloud Workforce Management, using data-driven insights to improve service levels, optimize staffing, and enhance both customer and employee experiences.

Requirements:

  • 5+ years of experience in leading teams of real-time analysts, schedulers
  • 2+ years of experience with the Genesys contact center software
  • Ability to work hybrid, consisting of Tuesday, Wednesday, and Thursday in the office and Monday and Friday remote.
  • Abiluity to work rotational weekends as needed to implement and communicate contact center strategy for the day.
  • Bachelor's degree in Business Administration, Operations Management, Analytics, Information Systems, or related field, or equivalent work experience.
  • Advanced proficiency with Microsoft Excel, including pivot tables, formulas, charts, and data analysis.
  • Experience developing executive-level reports and dashboards.
  • Experience supporting multi-site or remote contact center operations.
  • Knowledge of SQL, Power BI, or other business intelligence platforms.

Essential Responsibilities

  • Workforce Planning & Forecasting
    • Develop long-term, monthly, weekly, and daily contact volume forecasts across multiple channels.
    • Create staffing models based on historical trends, seasonality, business initiatives, and operational changes.
    • Build capacity plans to ensure staffing aligns with current and future business needs.
    • Evaluate forecast accuracy and continuously improve forecasting methodologies.
  • Scheduling & Workforce Management
    • Oversee the creation and maintenance of employee schedules using Genesys Workforce Management.
    • Ensure schedules balance customer demand, service level objectives, employee preferences, and operational efficiency.
    • Manage intraday schedule adjustments based on changing business conditions.
    • Review shrinkage trends and recommend strategies to improve workforce utilization.
  • Real-Time Operations
    • Lead the Real-Time Analyst (RTA) team responsible for monitoring daily contact center performance.
    • Direct real-time staffing decisions including schedule adherence, overtime, voluntary time off, and off-phone activities.
    • Monitor service levels, average speed of answer, abandonment rates, occupancy, and other operational metrics.
    • Communicate staffing risks and mitigation plans to operational leadership throughout the day.
  • Analytics & Reporting
    • Develop dashboards, scorecards, and executive reports that provide meaningful operational insights.
    • Analyze workforce trends, staffing efficiency, productivity, adherence, occupancy, and customer demand.
    • Identify opportunities for operational improvements through data analysis.
    • Present findings and recommendations to senior leadership.
  • Continuous Improvement
    • Optimize Workforce Management processes within Genesys Cloud.
    • Recommend automation opportunities and reporting enhancements.
    • Maintain workforce policies, procedures, and documentation.
    • Stay current on workforce management best practices and emerging contact center technologies.

This position operates in a dynamic contact center environment supporting both onsite and remote employees. Occasional extended hours may be required to support peak business periods, system implementations, or critical operational events.