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Senior Workforce Analyst Jobs (NOW HIRING)

AAA Northeast

Workforce Analyst I (59044)

Hamden, CT · On-site

... senior team members. * Ensure accuracy and timeliness of assigned reports, schedules, and ... in workforce management, analytics, or contact center operations * Foundational analytical ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Selene Holdings

Sr. Workforce Management

Dallas, TX

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Essilor

Workforce Management Specialist

Dallas, TX · On-site

The person in this role works collaboratively with the Workforce Analyst under the supervision of the Sr Manager of Workforce Planning. MAJOR DUTIES AND RESPONSIBILITIES * Monitor Key Performance ...

Memphis-Shelby County Airport Authority

$67K - $86K/yr

Title Senior HR Generalist & Workforce Analyst Job Summary Responsible for providing advanced human resources support and delivering data-driven insights to optimize workforce strategies for the ...

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Senior Workforce Analyst information

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How much do senior workforce analyst jobs pay per year?

As of Jun 29, 2026, the average yearly pay for senior workforce analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

Is a WFM analyst a good career?

A Senior Workforce Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and often involves working in fast-paced environments with regular schedules. The role is considered stable and in demand across various industries such as customer service and healthcare.

What are Senior Workforce Analysts?

Senior Workforce Analysts are professionals responsible for analyzing and optimizing workforce resources within an organization. They use data-driven insights to forecast staffing needs, monitor performance metrics, and recommend strategies to improve efficiency. Their role often involves collaborating with management to ensure that the right number of employees are scheduled at the right times, minimizing costs while maintaining service quality. Senior Workforce Analysts typically have advanced experience and may lead teams or projects related to workforce planning and analytics.

How does a Senior Workforce Analyst typically collaborate with other departments to improve operational efficiency?

A Senior Workforce Analyst works closely with operations, HR, and IT teams to align staffing strategies with business goals. They analyze workforce data, forecast staffing needs, and share actionable insights during regular cross-functional meetings. This collaboration ensures that scheduling, resource allocation, and process improvements are data-driven and meet both departmental and organizational objectives. Open communication and teamwork are essential, as analysts often present findings and recommendations that help other teams make informed decisions.

What job makes $10,000 a month without a degree?

A Senior Workforce Analyst typically does not earn $10,000 a month without a degree, as this role usually requires a bachelor's degree and relevant experience. However, some high-paying jobs like sales managers, real estate brokers, or certain tech roles such as software developers can reach or exceed this income level through experience, skills, and certifications. These positions often involve specialized knowledge, strong communication skills, and sometimes self-employment or commission-based pay structures.

What jobs in the US pay 300,000 a year?

Senior Workforce Analysts typically do not earn $300,000 annually; high-paying roles in workforce analysis or related fields often include executive-level HR or compensation directors, which require extensive experience and advanced skills. Salaries reaching $300,000 are more common in executive, specialized consulting, or senior management positions across industries, often involving leadership, strategic decision-making, and advanced certifications.

What are the key skills and qualifications needed to thrive as a Senior Workforce Analyst, and why are they important?

To thrive as a Senior Workforce Analyst, you need strong analytical abilities, advanced Excel skills, and experience in workforce planning, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management systems like NICE IEX, Verint, or Genesys, and proficiency in data visualization tools such as Tableau or Power BI are typically required. Exceptional communication, problem-solving, and stakeholder management skills help you translate complex data into actionable insights and collaborate effectively with different teams. These skills ensure accurate forecasting, optimized staffing, and data-driven decisions that enhance organizational efficiency.

What is the salary of senior workforce analyst in Amazon?

The salary for a Senior Workforce Analyst at Amazon typically ranges from $70,000 to $110,000 annually, depending on experience, location, and specific team. Compensation may also include bonuses and stock options, with roles often requiring strong analytical skills and proficiency in workforce management tools.

What is the difference between Senior Workforce Analyst vs Workforce Analyst?

AspectSenior Workforce AnalystWorkforce Analyst
Required CredentialsBachelor's degree, experience in data analysis, workforce planningBachelor's degree, entry-level data analysis skills
Work EnvironmentCorporate HR or Operations teams, often in larger organizationsHR departments, staffing agencies, or consulting firms
Employer & Industry UsageCommon in industries like healthcare, retail, and financeUsed across various industries for workforce planning
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level workforce analysis roles

The main difference between a Senior Workforce Analyst and a Workforce Analyst lies in experience, responsibilities, and seniority. Senior Workforce Analysts typically have more experience, handle complex data analysis, and contribute to strategic planning, whereas Workforce Analysts focus on data collection and reporting. Both roles are essential in workforce planning but differ in scope and level of expertise.

More about Senior Workforce Analyst jobs
What cities are hiring for Senior Workforce Analyst jobs? Cities with the most Senior Workforce Analyst job openings:
What are the most commonly searched types of Workforce Analyst jobs? The most popular types of Workforce Analyst jobs are:
What states have the most Senior Workforce Analyst jobs? States with the most job openings for Senior Workforce Analyst jobs include:
What job categories do people searching Senior Workforce Analyst jobs look for? The top searched job categories for Senior Workforce Analyst jobs are:
Senior Workforce Analyst jobs near you
Infographic showing various Senior Workforce Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.
Senior Workforce Management Analyst

Senior Workforce Management Analyst

Local Government Federal Credit Union

Raleigh, NC • On-site

$85K - $113K/yr

Full-time

Posted 3 days ago

Key responsibilities

  • Develop and maintain short-term and long-term contact center forecasts across multiple business lines and communication channels.

  • Support staffing models and capacity plans to align workforce requirements with service level objectives.

  • Lead the implementation and optimization of new workforce management capabilities and operational enhancements.

Job description

Job Type
Full-time
Description
CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the Experience Center. This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting accuracy, and supporting long-term workforce planning initiatives. The role requires strong technical knowledge of contact center operations, workforce management methodologies, and Genesys Cloud WFM functionality.
NORMAL DAY-TO-DAY WORK
1. Develop and maintain short-term and long-term contact center forecasts across multiple business lines and communication channels.
2. Analyze historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy.
3. Support staffing models and capacity plans to align workforce requirements with service level objectives.
4. Provide scenario modeling and "what-if" analysis to support operational decision-making.
5. Monitor forecast variances and recommend corrective actions.
6. Identify opportunities to improve operational efficiency, occupancy, shrinkage management, and schedule effectiveness.
7. Partner with leadership to optimize staffing strategies, queue structures, skill assignments, and routing logic.
8. Support shift optimization initiatives and workforce balancing strategies.
9. Assist with queue consolidation and planning group optimization efforts.
10. Serve as a subject matter expert for Genesys Cloud WFM functionality.
11. Troubleshoot workforce management configuration issues and recommend system improvements.
12. Lead the implementation and optimization of new WFM capabilities and operational enhancements.
13. Trains and mentors team members on workforce management tools and best practices.
14. Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1. Minimum 7 - 9 years of Workforce Management experience, preferably in a contact center environment.
2. Experience working with Genesys Cloud CX workforce management software and systems.
3. Proven ability to analyze performance data and implement effective workforce solutions.
4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full Time Equivalent).
5. Excellent problem-solving skills and the ability to make decisions under pressure.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
8. Must be able to work onsite at Credit Union administrative headquarters.
9. Travel required sometimes.
Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
  1. Experience in financial services or credit unions.
  2. Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.
  3. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  4. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org

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