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Workforce Analyst Jobs (NOW HIRING)

Elite Technical

Workforce Analyst

Reston, VA · On-site

2 Positions Workforce Analyst I (Call Center Env.)/ 32 Workforce Analyst II/ 38 Elite Technical is seeking a Workforce Analyst I, who will monitor and analyze call volume, call patterns, and traffic ...

New

Palisades Tahoe

Workforce Analyst

Olympic Valley, CA

$70K - $83K/yr

The Workforce Analyst is responsible for labor planning, scheduling strategy, and workforce analytics across Palisades Tahoe Resort. In partnership with operational leaders, this role optimizes labor ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is ...

Regent University

Workforce Analyst

Virginia Beach, VA · On-site +1

Workforce Analyst Apply now Job no: 50000437 Work type: Full time Location: Virginia Beach Categories: Staff & Administration The Workforce Analyst uses university developed reporting to inform ...

Regent University

Workforce Analyst

Virginia Beach, VA · On-site

Workforce Analyst Job no: 50000437 Work type: Full time Location: Virginia Beach Categories: Staff & Administration The Workforce Analyst uses university developed reporting to inform Enrollment ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA

$60K - $65K/yr

The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is ...

Sentryinsurance

Workforce Analyst

Stevens Point, WI · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Sentryinsurance

Workforce Analyst

Freeport, IL · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is ...

Sentryinsurance

Workforce Analyst

Nashville, TN · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Sentry

Workforce Analyst

Stevens Point, WI · On-site

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Sentryinsurance

Workforce Analyst

Madison, WI · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Sentryinsurance

Workforce Analyst

El Paso, TX · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Sentryinsurance

Workforce Analyst

Goldsboro, NC · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

T Rowe Price

Workforce Analyst

Colorado Springs, CO · Hybrid

Uses workforce management software and analytic tools to provide quality forecasts based upon business unit objectives. Provides recommendations for times and attendance for training and other ...

Optomi

Workforce Analyst

Burbank, CA · On-site

Workforce Analyst (Burbank, CA or Orlando, FL) Optomi, in partnership with a leading HR technology solutions provider, is looking for a Senior HR Technology Support Analyst to join their team. As a ...

New

AAA Northeast

Workforce Analyst I (59044)

Hamden, CT · On-site

As a member of a centralized Workforce Management team, the Workforce Analyst I supports day-to-day workforce planning across multiple lines of business including Automotive Services, Insurance ...

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Workforce Analyst information

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$35.5K

$104.1K

$160K

How much do workforce analyst jobs pay per year?

As of Jun 29, 2026, the average yearly pay for workforce analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

How does a Workforce Analyst typically collaborate with operations and management teams to optimize staffing levels?

A Workforce Analyst regularly works with operations and management teams to ensure staffing aligns with business needs. They analyze historical data, forecast call volumes or workload, and adjust schedules in collaboration with team leaders. By providing actionable reports and recommendations, they help operations managers make informed decisions about hiring, overtime, and shift allocation. This close collaboration helps maintain service levels while controlling labor costs and improving overall team efficiency.

What is the difference between Workforce Analyst vs Data Analyst?

AspectWorkforce AnalystData Analyst
Required CredentialsBachelor's in Business, HR, or related field; often some experience in HR or workforce planningBachelor's in Statistics, Mathematics, or related field; strong data analysis skills
Work EnvironmentHR departments, staffing agencies, large organizations focusing on workforce planningVarious industries including finance, healthcare, tech; data-driven teams
Employer & Industry UsagePrimarily in HR, staffing, and workforce management sectorsAcross multiple industries requiring data interpretation and reporting

While both roles involve data analysis, Workforce Analysts focus on employee data, staffing, and workforce planning, whereas Data Analysts handle broader data sets across various business functions. The roles often overlap in skills but differ in their primary focus and application areas.

What are Workforce Analysts?

Workforce Analysts are professionals who collect, analyze, and interpret data related to an organization's workforce. Their main goal is to optimize staffing levels, improve scheduling, and ensure operational efficiency. They use various tools and software to forecast staffing needs, monitor performance metrics, and identify trends that can impact productivity. Workforce Analysts often work closely with management and human resources to support decision-making and strategic planning.

What are the key skills and qualifications needed to thrive as a Workforce Analyst, and why are they important?

To excel as a Workforce Analyst, you generally need strong analytical skills, proficiency in data interpretation, and a relevant degree such as in business, statistics, or human resources. Familiarity with workforce management software, advanced Excel, and reporting tools like Tableau or Power BI is typically required. Attention to detail, problem-solving abilities, and effective communication are essential soft skills for translating data into actionable insights. These competencies are crucial for optimizing staffing, improving productivity, and supporting evidence-based decision-making within organizations.

What Is a Workforce Analyst?

A workforce analyst works with human resources and management consultants to improve the operations within and customer experience provided by an organization. As a workforce analyst, your job duties include developing staff schedules, collecting staff performance data and customer feedback data, reviewing and analyzing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making processes. Your work helps determine the allocation of staff and resources as well as recruitment and professional development strategies.

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Workforce Analyst jobs near you
Workforce Analyst

Workforce Analyst

Elite Technical

Reston, VA • On-site

Other

Posted 2 days ago

Job description

2 Positions

Workforce Analyst I (Call Center Env.)/ 32

Workforce Analyst II/ 38


Elite Technical is seeking a Workforce Analyst I, who will monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs.


This position is 100% remote and is a 9 month contract opportunity.

Required Skills

- Education Level: Bachelor's Degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

- Experience: 1 years experience in service center operations or scheduling/forecasting within a high volume call center environment.

- Must have strong Excel skills

- Preferred: SQL Querying abilities


Top 5 Required Skills:

1. Strong analytical and problem-solving skills with the ability to identify trends, perform root cause analysis, and provide actionable recommendations.

2. Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques.

3. Workforce Management knowledge and experience, including forecasting, scheduling, capacity planning, shrinkage, and contact center performance metrics (AHT, ASA, Service Level, Occupancy, and Abandonment Rate).

4. Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.

5. Strong communication and stakeholder management skills with the ability to effectively present findings, collaborate across teams, and influence operational decisions.

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