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Workforce Analyst Jobs (NOW HIRING)

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA

The Amazon Autos Support Operations & Program team is looking for a Workforce Analyst to help deliver world-class service. Amazon Autos is improving the car-buying experience by allowing customers to ...

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA

The Amazon Autos Support Operations & Program team is looking for a Workforce Analyst to help deliver world-class service. Amazon Autos is improving the car-buying experience by allowing customers to ...

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA · On-site

In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business.

Taxwell

Workforce Analyst (Seasonal)

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures ...

Texas Dow Employees Credit Union

Analyst - Workforce Reporting Manager Title: Manager - Contact Center Operations FLSA Status: Non-Exempt Work Arrangement: Hybrid Date Created: Date Revised: 06/2025 Created By: Abbas Ahmed Position ...

Essilor

Workforce Management Specialist

Dallas, TX

The person in this role works collaboratively with the Workforce Analyst under the supervision of the Sr Manager of Workforce Planning. MAJOR DUTIES AND RESPONSIBILITIES * Monitor Key Performance ...

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How much do workforce analyst jobs pay per year?

As of Jun 29, 2026, the average yearly pay for workforce analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

How does a Workforce Analyst typically collaborate with operations and management teams to optimize staffing levels?

A Workforce Analyst regularly works with operations and management teams to ensure staffing aligns with business needs. They analyze historical data, forecast call volumes or workload, and adjust schedules in collaboration with team leaders. By providing actionable reports and recommendations, they help operations managers make informed decisions about hiring, overtime, and shift allocation. This close collaboration helps maintain service levels while controlling labor costs and improving overall team efficiency.

What is the difference between Workforce Analyst vs Data Analyst?

AspectWorkforce AnalystData Analyst
Required CredentialsBachelor's in Business, HR, or related field; often some experience in HR or workforce planningBachelor's in Statistics, Mathematics, or related field; strong data analysis skills
Work EnvironmentHR departments, staffing agencies, large organizations focusing on workforce planningVarious industries including finance, healthcare, tech; data-driven teams
Employer & Industry UsagePrimarily in HR, staffing, and workforce management sectorsAcross multiple industries requiring data interpretation and reporting

While both roles involve data analysis, Workforce Analysts focus on employee data, staffing, and workforce planning, whereas Data Analysts handle broader data sets across various business functions. The roles often overlap in skills but differ in their primary focus and application areas.

What are Workforce Analysts?

Workforce Analysts are professionals who collect, analyze, and interpret data related to an organization's workforce. Their main goal is to optimize staffing levels, improve scheduling, and ensure operational efficiency. They use various tools and software to forecast staffing needs, monitor performance metrics, and identify trends that can impact productivity. Workforce Analysts often work closely with management and human resources to support decision-making and strategic planning.

What are the key skills and qualifications needed to thrive as a Workforce Analyst, and why are they important?

To excel as a Workforce Analyst, you generally need strong analytical skills, proficiency in data interpretation, and a relevant degree such as in business, statistics, or human resources. Familiarity with workforce management software, advanced Excel, and reporting tools like Tableau or Power BI is typically required. Attention to detail, problem-solving abilities, and effective communication are essential soft skills for translating data into actionable insights. These competencies are crucial for optimizing staffing, improving productivity, and supporting evidence-based decision-making within organizations.

What Is a Workforce Analyst?

A workforce analyst works with human resources and management consultants to improve the operations within and customer experience provided by an organization. As a workforce analyst, your job duties include developing staff schedules, collecting staff performance data and customer feedback data, reviewing and analyzing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making processes. Your work helps determine the allocation of staff and resources as well as recruitment and professional development strategies.

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Workforce Analyst jobs near you
Workforce Analyst, Amazon Autos

Workforce Analyst, Amazon Autos

Amazon

Seattle, WA

Full-time

Posted 11 hours ago

Key responsibilities

  • Create and accurately maintain shift schedules to meet short term forecast requirements and service levels.

  • Monitor actual staffing levels against plan and take corrective actions such as overtime calls, cross skill support, shrinkage, and shift changes to improve service levels.

  • Develop and maintain reporting initiatives to drive continuous improvement across regions.

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,910 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Amazon Autos Support Operations & Program team is looking for a Workforce Analyst to help deliver world-class service. Amazon Autos is improving the car-buying experience by allowing customers to search for vehicles in their local area across multiple brands, with no-haggle pricing and lending. The Amazon Autos Support Operations & Programs team makes the customer experience delightful by solving complex technical problems with ingenuity and simplicity, always seeking automation.

We're making history and have only just begun.
In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business. You will collaborate with internal stakeholders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver for the customer.
The successful candidate will possess:
Proven ability to optimize manpower and drive operational efficiency.
Excellent problem-solving skills with the ability to handle both immediate real-time interventions and defect root cause elimination
Superior attention to detail and ability to prioritize in a fast-paced environment.
Innovative mindset with a passion for continuous learning.
Strong analytical and critical thinking skills.
Customer-centric approach aligned with Amazon's values.
Key job responsibilities
What You'll Do:
Create and manage an Amazon Connect instance specific for Amazon Autos.
Create and accurately maintain shift schedules ensuring that shifts are optimally planned to meet the short term forecast requirements and SLs (Service Levels)
Monitor actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels
Deliver weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan
Be an active participant in capacity planning initiatives, aligning resources with expected volumes to meet service standards.
Provide real-time support and make data-driven decisions to maximize resource efficiency.
Analyze global site performance and determine actions for optimal production, non-production activities, and occupancy targets.
Develop and maintain reporting initiatives to drive continuous improvement across regions.
Partner with Capacity Planning, Operations, and cross-functional teams to design and implement service protection and staffing coverage strategies.
Engage in high-impact projects affecting headcount and cost variables.
A day in the life
A Workforce Analyst at Amazon experiences diverse daily activities

These include:
Reviewing performance metrics
Monitoring service levels, analyzing trends, mentoring team members, and contributing to innovative projects.
Prepare workforce reviews for WBR/MBR, etc.
The role demands a mix of analytical skills, strategic thinking, real-time problem-solving, and cross-functional collaboration. It's a dynamic position at the core of operations, focused on continuous improvement and innovation to ensure smooth functioning and enhanced customer experience.
About the team
We are a newly formed team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection

We're collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Autos team.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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