What Is a Workforce Analyst and How to Become One

By ZipRecruiter Marketplace Research Team

A workforce analyst works with human resources and management consultants to improve the operations within and customer experience provided by an organization. As a workforce analyst, your job duties include developing staff schedules, collecting staff performance data and customer feedback data, reviewing and analyzing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making processes. Your work helps determine the allocation of staff and resources as well as recruitment and professional development strategies.

To pursue a career as a workforce analyst, you need at least a high school diploma or GED certificate, although an associate’s degree in business or human resources management may lead you to more job opportunities. You typically need a few years of work experience in customer service or sales before taking on a workforce analyst role. You need strong computer skills, the ability to gather and analyze data, and good writing skills to prepare detailed reports with documentation.