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Workforce Management Associate Jobs in North Carolina

ViziRecruiter,LLC.

Analyst Workforce Systems

Salisbury, NC · On-site

$63.44 - $95.16/hr

Ahold Delhaize USA associates support the brands with a wide range of services, including Finance ... Configure workforce management system to properly support the profile needs of the business and ...

New

Morgan Stanley

Wealth Management Associate

Charlotte, NC · On-site

... workforce. M/F/D/V Version: 7/10/2024 Morgan Stanley Wealth Management Associate At the request of FA/PWA/team, participating in existing client and/or prospective client meetings, representing the ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in North Carolina

Workforce Management Associate information

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$8

$17

$28

How much do workforce management associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for workforce management associate in North Carolina is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.37 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in North Carolina?

The most popular types of Workforce Management jobs in North Carolina are:

What are popular job titles related to Workforce Management Associate jobs in North Carolina?

For Workforce Management Associate jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in North Carolina look for?

The top searched job categories for Workforce Management Associate jobs in North Carolina are:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $35,942 per year, or $17.3 per hour.

Manager Tech Workforce Management

ViziRecruiter,LLC.

Salisbury, NC • On-site

$120.96 - $181.44/hr

Other

Posted 2 days ago

New

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Manager III, Workforce Management, provides senior-level leadership and oversight for third-party resource management, technology workforce planning, and enterprise-wide resource optimization within the Technology organization. This role ensures the organization has the right talent, capacity, and sourcing mix to support strategic priorities and deliver efficiently. The manager partners closely with Technology leaders, Group Technology, Finance, Strategic Planning, and Vendor Management to create an integrated workforce strategy and maintain strong financial and operational governance over labor resources.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location is Salisbury, NC. Applicants must be currently authorized to work in the United States on a full-time basis. Responsibilities
  • Ensure appropriate sourcing mix between full-time staff, contractors, and consulting services aligned to enterprise strategy and budget.
  • Partner with Procurement and Vendor Management to optimize cost, delivery quality, and contract compliance.
  • Lead multi-year technology workforce planning in partnership with Technology, Finance, and HR.
  • Forecast workforce demand and supply across skills, teams, and platforms to ensure capability alignment with strategic plans.
  • Identify talent gaps, future skill needs, and resourcing risks; provide data driven recommendations to senior leadership.
  • Support organizational design changes and transformation efforts through workforce modeling and analytics.
  • Oversee resource allocation processes to ensure optimal utilization of both internal and external talent.
  • Lead workforce optimization initiatives that enhance productivity, reduce gaps, and improve cost efficiency.
  • Establish capacity planning models, reporting, and tools to support operational decision making.
  • Monitor utilization trends, skills inventories, and project demand to influence staffing strategies.
  • Ensure alignment of workforce plans with enterprise strategy, financial constraints, and portfolio priorities.
Requirements
  • Bachelor's degree in Business, Human Resources, Technology Management, Finance, Operations, or related field.
  • 10+ years of experience in workforce planning, resource management, vendor/third party management, or technology operations.
  • Experience leading workforce planning or resource management in a large technology organization.
  • Strong understanding of technology delivery models (Agile, DevOps, product centric) and their workforce implications.
  • Demonstrated ability to interpret workforce and financial data to inform strategic decisions.
  • Strong communication, executive presentation, and stakeholder management skills.
  • Proven ability to influence senior leadership and build cross functional alignment.
Preferred Qualifications
  • Master's degree in Business Administration, Technology Management, HR Management, or related discipline.
  • Certifications in workforce planning, resource management, project/portfolio management (e.g., PMP, PfMP, SAFe).
  • Experience with workforce modeling tools, resource management platforms, or BI systems.
  • Background in vendor management, contracting, or large-scale technology transformation.
  • Strong analytical and financial acumen, including understanding of labor cost structures and sourcing economics.

Salary Range: $120,960-181,440

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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