ZipRecruiter

Log In

1

Workforce Management Associate Jobs in Chicago, IL

TekWissen LLC

Project Manager

Glenview, IL · On-site

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... The Associate Project Manager for Quality lies within the North America FSQ function. Get ready for ...

NEOGOV

Temporary GIS Technician

Naperville, IL · On-site

Required : • Associate's Degree in a related field with one to three years of experience in a ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

A & Associates

FIELD SERVICE CASE WORKER

Chicago, IL · On-site

$20/hr

... workforce management services to federal, state, local, and commercial clients. Headquartered in Florida and operating nationwide, A & Associates is committed to providing highly qualified ...

previous page

Showing results 41-60

All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Chicago, IL

Workforce Management Associate information

See Chicago, IL salary details

$9

$19

$32

How much do workforce management associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for workforce management associate in Chicago, IL is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.82 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Chicago, IL?

The most popular types of Workforce Management jobs in Chicago, IL are:

What are popular job titles related to Workforce Management Associate jobs in Chicago, IL?

For Workforce Management Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Chicago, IL look for?

The top searched job categories for Workforce Management Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Workforce Management Associate jobs?

Cities near Chicago, IL with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you

Structured Finance Management - Commercial Real Estate, Community Development Banking - Associate

JP Morgan Chase

Chicago, IL • On-site

Full-time

Medical, Retirement

Posted 24 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

78th of 175 rated banks

Job description

Join our successful team dedicated to investing in New Markets Tax Credits (NMTC) projects. 

As a Structured Finance Management Associate in Community Development Banking, you will play a key role in managing the bank's New Markets Tax Credits (NMTC) and State Tax Credits initiatives. You will serve as the primary point of contact for Community Development Entities (CDEs) and project borrowers (QALICBs) following the closing of a New Markets Tax Credit transaction. Additionally, you will act as the business-side liaison between our clients and the internal groups that service our Tax Credit transactions. The ideal candidate will excel in a fast-paced, entrepreneurial environment, showcasing adaptability and keen attention to detail.

Job Responsibilities

  • Prepare credit approval documents for Community Development Tax Credit equity investments
  • Execute closing activities in partnership with project team members and internal stakeholders.
  • Assist in creating monthly, quarterly, and semi-annual investment reports.
  • Perform reporting of community development project impact and program reporting to the U.S. Treasury.
  • Maintain ticklers for internal and external reporting.
  • Assist in program compliance reviews and manage organizational tasks required during the closing of New Market Tax Credit investments.
  • Collaborate with QALICBs, CDEs, and lenders post-close to ensure accurate transaction flow during the 7-year compliance period.
  • Partner closely with the Project Team members, Chase Credit, and Legal on distressed projects 

Required qualifications, skills, and capabilities

  • Minimum of 2 years experience in banking, lending, or credit.
  • Strong analytical and writing skills.
  • Excellent interpersonal, communication, and teamwork abilities.
  • Proficient in computer skills.

Preferred qualifications, skills, and capabilities

  • Bachelor's degree 
  • Completion of a major corporate bank credit training program (or the equivalent corporate banking/corporate finance experience) 

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply