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Call Center Manager Jobs in Chicago, IL (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

Zest Health

Call Center Nurse Manager

Chicago, IL

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

Transdev

Call Center Supervisor

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Supervisor Transdev is looking for a Call Center Supervisor to join our team in Tinley ... Responsibilities * Manages a team of Customer Service Representatives to efficiently schedule ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Chicago, IL

Call Center Manager information

See Chicago, IL salary details

$30.4K

$65.8K

$112.9K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Chicago, IL is $65,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Chicago, IL?

The most popular types of Call Center jobs in Chicago, IL are:

What are popular job titles related to Call Center Manager jobs in Chicago, IL?

For Call Center Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Chicago, IL look for?

The top searched job categories for Call Center Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Call Center Manager jobs?

Cities near Chicago, IL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,810 per year, or $31.6 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Chicago, IL

$125K/yr

Full-time

Retirement, PTO

Re-posted 24 days ago

Job description

Company Overview:

  • This is an interior remodeling company serving homeowners across Chicagoland
  • Better Business Bureau accredited with an A+ rating

 

What is Being Offered:

  • Flexible compensation, base + bonus (total $125K)
  • Benefits
  • 401K with match & PTO

 

What The Position is About:

  • Lead and motivate the call center team (8 agents)
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Recruit, hire, and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales

 

The Right Candidate Will Have:

  • Proven call center leadership experience within the home improvement industry
  • Experience with CRM and robust dialer systems
  • The ability to understand and implement changes, driving improvements
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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