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Call Center Manager Jobs in Atlanta, IL (NOW HIRING)

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place ... Supports corporate managers in implementing changes within the location. * Works with Regional ...

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place ... Supports corporate managers in implementing changes within the location. * Works with Regional ...

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place ... Supports corporate managers in implementing changes within the location. * Works with Regional ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Atlanta, IL

Call Center Manager information

See Atlanta, IL salary details

$28.9K

$62.6K

$107.3K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Atlanta, IL is $62,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Atlanta, IL? The most popular types of Call Center jobs in Atlanta, IL are:
What job categories do people searching Call Center Manager jobs in Atlanta, IL look for? The top searched job categories for Call Center Manager jobs in Atlanta, IL are:
What cities near Atlanta, IL are hiring for Call Center Manager jobs? Cities near Atlanta, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Atlanta, IL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $62,563 per year, or $30.1 per hour.

Cisco Call Manager

SA Technologies Inc.

Bloomington, IL • On-site

Full-time

Re-posted 16 days ago

Job description

Company Description

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

Position: Cisco Call Manager 

Location: Onsite required in Bloomington, IL 

Duration: 6 Months


US Citizenship or Green Card Required 

No Relocation budget 

Shift: Mon - Fri 8 AM to 5 PM 


Must Haves: 

7+ yrs of experience with Cisco Call Manager and Unity voice mail - configuration and testing. 


Description for requirements:

Test Discipline knowledge, UCCM, and Unity VM. 

UCCE Infrastructure support and management for 8.5 and 9.x 

- Installation, Implementation and configuration of UCCE Infrastructure for Enterprise Network 

- Experience with UCCE 9.x a plus running on Cisco UCS B/C series 

- Cisco Call Manager and Unity voice mail configuration and troubleshooting experience 

- Cisco IP-IVR scripting and configuration experience 

- Cisco IPT VoIP design, UCCE design, Cisco voice gateways 

- Cisco UCCE Web View and CUIS/CUIC 

- Peripheral Gateway configuration experience to Cisco Call Manager 

Good to have skills: Cisco Unified Communications Manager configuration and troubleshooting 

experience. Networking - Route/Switch experience


Additional Information


Zishan Khan p: 408-598-3037 (x: 120)                                                                    


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