ZipRecruiter

Log In

1

Call Center Manager Jobs in Atlanta, IL (NOW HIRING)

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place ... Supports corporate managers in implementing changes within the location. * Works with Regional ...

AHW LLC

Retail Location Manager

Clinton, IL

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place ... Supports corporate managers in implementing changes within the location. * Works with Regional ...

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place ... Supports corporate managers in implementing changes within the location. * Works with Regional ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL

$300K/yr

This opening is a lead dentist role, Managing Clinical Director.  At Aspen Dental, we put You ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL · On-site

$300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we putYou1st ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL · On-site

$300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL · On-site

$300K/yr

This opening is a lead dentist role, Managing Clinical Director.  At Aspen Dental, we put You ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1.2K/day

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1.2K/day

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1.2K/day

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Atlanta, IL

Call Center Manager information

See Atlanta, IL salary details

$28.9K

$62.6K

$107.3K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Atlanta, IL is $62,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Atlanta, IL?

The most popular types of Call Center jobs in Atlanta, IL are:

What job categories do people searching Call Center Manager jobs in Atlanta, IL look for?

The top searched job categories for Call Center Manager jobs in Atlanta, IL are:

What cities near Atlanta, IL are hiring for Call Center Manager jobs?

Cities near Atlanta, IL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Atlanta, IL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $62,563 per year, or $30.1 per hour.

Cisco Call Manager

SA Technologies Inc.

Bloomington, IL • On-site

Full-time

Re-posted 10 days ago

Job description

Company Description

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

Position: Cisco Call Manager 

Location: Onsite required in Bloomington, IL 

Duration: 6 Months


US Citizenship or Green Card Required 

No Relocation budget 

Shift: Mon - Fri 8 AM to 5 PM 


Must Haves: 

7+ yrs of experience with Cisco Call Manager and Unity voice mail - configuration and testing. 


Description for requirements:

Test Discipline knowledge, UCCM, and Unity VM. 

UCCE Infrastructure support and management for 8.5 and 9.x 

- Installation, Implementation and configuration of UCCE Infrastructure for Enterprise Network 

- Experience with UCCE 9.x a plus running on Cisco UCS B/C series 

- Cisco Call Manager and Unity voice mail configuration and troubleshooting experience 

- Cisco IP-IVR scripting and configuration experience 

- Cisco IPT VoIP design, UCCE design, Cisco voice gateways 

- Cisco UCCE Web View and CUIS/CUIC 

- Peripheral Gateway configuration experience to Cisco Call Manager 

Good to have skills: Cisco Unified Communications Manager configuration and troubleshooting 

experience. Networking - Route/Switch experience


Additional Information


Zishan Khan p: 408-598-3037 (x: 120)                                                                    


Apply