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Call Center Manager Jobs in Chicago Ridge, IL (NOW HIRING)

Sralab

Call Center Representative

Chicago, IL

$16.60 - $27.45/hr

During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...

Sralab

Registry Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...

Zest Health

Call Center Nurse Manager

Chicago, IL

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

Leapfrog Online

Call Center, B2B

Chicago, IL

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Chicago Ridge, IL

Call Center Manager information

See Chicago Ridge, IL salary details

$30.1K

$65.1K

$111.7K

How much do call center manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for call center manager in Chicago Ridge, IL is $65,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $76,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are popular job titles related to Call Center Manager jobs in Chicago Ridge, IL? For Call Center Manager jobs in Chicago Ridge, IL, the most frequently searched job titles are:
What cities near Chicago Ridge, IL are hiring for Call Center Manager jobs? Cities near Chicago Ridge, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Chicago Ridge, IL as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,114 per year, or $31.3 per hour.
Call Center Manager - B2C

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Chicago, IL • On-site

$125K/yr

Other

Retirement, PTO

Posted 23 days ago

Job description

Company Overview:

  • This is an interior remodeling company serving homeowners across Chicagoland
  • Better Business Bureau accredited with an A+ rating

 

What is Being Offered:

  • Flexible compensation, base + bonus (total $125K)
  • Benefits
  • 401K with match & PTO

 

What The Position is About:

  • Lead and motivate the call center team (8 agents)
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Recruit, hire, and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales

 

The Right Candidate Will Have:

  • Proven call center leadership experience within the home improvement industry
  • Experience with CRM and robust dialer systems
  • The ability to understand and implement changes, driving improvements
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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