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Call Center Operations Manager Jobs in Chicago Ridge, IL

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...

MV Transportation

Operations Manager

Chicago, IL

$83K - $90K/yr

Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Altorfer CAT

Data Center Operations Supervisor

Addison, IL · On-site

$70K - $85K/yr

Collaborate with the Data Center Operations Manager to assign Data Center technicians and distribute work orders to them. Occasionally coordinate with Field Service Supervisors to schedule non-Data ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call center experience should include Account Management as well as Operations Management experience * Familiarity with CRM systems such as Salesforce.com is a plus. * Experience managing and ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

... full time Call Center Business Lead. The first requirement of this role is to gain a clear ... Management as well as Operations Management experience Familiarity with CRM systems such as ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Chicago Ridge, IL

Call Center Operations Manager information

See Chicago Ridge, IL salary details

$32.1K

$75.2K

$138.2K

How much do call center operations manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for call center operations manager in Chicago Ridge, IL is $75,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $92,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Chicago Ridge, IL look for? The top searched job categories for Call Center Operations Manager jobs in Chicago Ridge, IL are:
What cities near Chicago Ridge, IL are hiring for Call Center Operations Manager jobs? Cities near Chicago Ridge, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Chicago Ridge, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $75,165 per year, or $36.1 per hour.
Center Operations Manager II

Center Operations Manager II

Octapharma Plasma

North Riverside, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

How to Maximize
your opportunity to do rewarding work,
your future leadership potential,
and your career growth?
Join an industry leader.
[Become one, too!]
Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.
We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world's largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.
Center Operations Manager II
This Is What You'll Do:
  • Maintains a thorough understanding of and ensures total operation is compliant with state and
    federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP)
    to maintain the highest production standards and ensure facility compliance.
  • Assists in hosting internal and external inspections conducted by regulatory agencies and
    customers
  • Collaborates in quality improvement initiatives to enhance operational efficiency and product
    quality.
  • Collaborates with relevant departments to implement corrective and preventive actions (CAPA) to
    address identified issues.
  • Responsible for mitigating and resolving safety concerns.
  • Oversees the performance of preventive maintenance of donor center equipment to ensure that
    the equipment is well-maintained and in good working order.
  • Prepares product shipments and ensures compliance per Standard Operating Procedures.
  • Assists with achieving targeted production in quantity and quality as well as optimizing operational cost to meet and exceed targeted objectives to include
    inventory management.
  • Responsible for providing feedback for comprehensive employee performance evaluations,
    performance improvement plans, individual development plans and corrective actions as
    applicable.
  • Collaborates on employment decisions to include hiring, promotions, demotions, and terminations
    that strategically align with both employee and business needs.
  • Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence
    in production zones.
  • Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
  • Assists with the coordination of staff and leadership meetings to enhance efficiencies and
    productivity.
  • Performs other related duties as assigned.

This Is Who You Are:
  • Nurtures robust and positive culture within the donor center, exemplifying core values.
  • Facilitates optimal productivity in production areas by providing necessary assistance as required.
  • Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.
  • Promotes Safety, Health, and Environment Policies & Procedures. Ensure safety training and
    safety practices are implemented and followed within the center.
  • Strong communication, organizational skills.
  • Excellent written, verbal, and interpersonal communication skills required.

This Is What it Takes:
  • Trained in all production areas.
  • Bachelor's Degree preferred. Other combinations of education and experience may be
    considered.
  • 1-3 years of operations and/or process management/supervisory experience preferred
  • 1-3 years of people management required including recruiting, training, etc.
  • Ability to function effectively in a fast-paced environment with frequent interruptions required.
  • Background in financial management and/or budgeting preferred.
  • Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically
    after hours.

Do Satisfying Work. Earn Real Rewards and Benefits.
We're widely known and respected for our benefits and for leadership that is supportive and hands-on.
  • Formal training
  • Outstanding plans for medical, dental, and vision insurance
  • Health savings account (HSA)
  • Tuition Reimbursement
  • Employee assistance program (EAP)
  • Wellness program
  • 401 (k) retirement plan
  • Paid time off
  • Company-paid holidays
  • Personal time

More About Octapharma Plasma, Inc.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
Interested? Learn more online and apply now at:
octapharmaplasma.com
INNER SATISFACTION.
OUTSTANDING IMPACT.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Octapharma Plasma logo

About Octapharma Plasma

Sourced by ZipRecruiter

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2008

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