ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Chicago Ridge, IL

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication ...

Transdev

Call Center Supervisor

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Responsibilities * Manages a team of Customer Service Representatives to efficiently schedule ... Develops and monitors operations of the customer service center including policies and procedures ...

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center ... Leads the National Contact Center strategy, aligning operations, staffing, and performance with ...

Transdev

Call Center Supervisor

Tinley Park, IL

$22.28 - $27.23/hr

Responsibilities * Manages a team of Customer Service Representatives to efficiently schedule ... Develops and monitors operations of the customer service center including policies and procedures ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company ...

Legacy Parking

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ...

previous pagenext page

Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Chicago Ridge, IL

Call Center Operations Manager information

See Chicago Ridge, IL salary details

$32.1K

$75.2K

$138.2K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Chicago Ridge, IL is $75,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $92,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Chicago Ridge, IL look for? The top searched job categories for Call Center Operations Manager jobs in Chicago Ridge, IL are:
What cities near Chicago Ridge, IL are hiring for Call Center Operations Manager jobs? Cities near Chicago Ridge, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Chicago Ridge, IL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,165 per year, or $36.1 per hour.

Restaurant Call Center Supervisor

Paisans Pizzeria

Berwyn, IL • On-site

$18 - $21/hr

Full-time

Re-posted 8 days ago

Job description

Restaurant Call Center SupervisorBerwyn, IL, 60402

We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fast-paced environment.

Responsibilities:
  • Manage a team of call center representatives to ensure excellent customer service
  • Monitor call center metrics and provide feedback to team members to improve performance
  • Develop and implement call center policies and procedures
  • Train new call center representatives and provide ongoing training to existing team members
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with other departments to ensure customer satisfaction
  • Ensure compliance with all company policies and procedures
Requirements:
  • High school diploma or equivalent
  • Minimum of 2 years of experience in a call center supervisory role or equivalent
  • Excellent communication and interpersonal skills
  • Strong leadership and team management skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficient in Microsoft Office and call center software
  • Flexible schedule, including evenings and weekends

If you are a self-starter with a passion for customer service and experience managing a call center team, we encourage you to apply for this exciting opportunity.

Apply