Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Minimum of 2 years' experience in call center/operations in a wholesale environment. Preferred ... General knowledge on how to manage profit and loss in order to maximize financial performance.
Minimum of 2 years' experience in call center/operations in a wholesale environment. Preferred ... General knowledge on how to manage profit and loss in order to maximize financial performance.
Restaurant Call Center Supervisor
$18 - $21/hr
Manage a team of call center representatives to ensure excellent customer service * Monitor call center metrics and provide feedback to team members to improve performance * Develop and implement ...
Restaurant Call Center Supervisor
$18 - $21/hr
Manage a team of call center representatives to ensure excellent customer service * Monitor call center metrics and provide feedback to team members to improve performance * Develop and implement ...
Customer Service Representative - Call Center
$15.50 - $20/hr
USD 11 - USD 13 - hourly Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service ...
Customer Service Representative - Call Center
$15.50 - $20/hr
USD 11 - USD 13 - hourly Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service ...
Call Center Representative
$16.60 - $27.45/hr
During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...
Call Center Representative
$16.60 - $27.45/hr
During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...
Call Center Representative
Chicago, IL · On-site
$16.60 - $27.45/hr
During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...
Call Center Representative
Chicago, IL · On-site
$16.60 - $27.45/hr
During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...
Call Center Representative
$16.60 - $27.45/hr
During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...
Call Center Representative
$16.60 - $27.45/hr
During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Woodridge, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Woodridge, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Lombard, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Lombard, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Carol Stream, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Carol Stream, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Downers Grove, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
Downers Grove, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Crisis Services Supervisor - Call Center
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Call Center Operations Manager information
See Chicago Ridge, IL salary details
$32.1K - $41.8K
4% of jobs
$41.8K - $51.4K
13% of jobs
$53.8K is the 25th percentile. Wages below this are outliers.
$51.4K - $61.1K
32% of jobs
The median wage is $61.6K / yr.
$61.1K - $70.7K
18% of jobs
$70.7K - $80.4K
6% of jobs
$84K is the 75th percentile. Wages above this are outliers.
$80.4K - $90K
4% of jobs
$90K - $99.6K
4% of jobs
$99.6K - $109.3K
3% of jobs
$109.3K - $118.9K
6% of jobs
$118.9K - $128.6K
7% of jobs
$128.6K - $138.2K
1% of jobs
$32.1K
$75.2K
$138.2K
How much do call center operations manager jobs pay per year?
As of Jun 14, 2026, the average yearly pay for call center operations manager in Chicago Ridge, IL is $75,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $92,800.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the highest salary in a call center?
The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.
What jobs pay 2000 a day?
Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.
What's the highest paying call center job?
The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.
What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Chicago Ridge, IL look for? The top searched job categories for Call Center Operations Manager jobs in Chicago Ridge, IL are:
What cities near Chicago Ridge, IL are hiring for Call Center Operations Manager jobs? Cities near Chicago Ridge, IL with the most Call Center Operations Manager job openings:
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...