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Call Center Operations Manager Jobs in Rantoul, IL

Left Lane Auto

Customer Support Partner

Champaign, IL

$40K - $55K/yr

... call center/customer service experience * Direct experience in both inbound and outbound operations ... Experience managing Service Advisors and Technicians * Strong sales leadership and coaching ability

AutoZone

Distribution Center Supervisor

Danville, IL · On-site

$50K - $84K/yr

AutoZone is seeking a Distribution Center Advisor to lead day-to-day operations for a specific ... Collaborate with DC Operations Managers to meet company objectives. * Ensure a safe working ...

AutoZone

Distribution Center Supervisor

Danville, IL · On-site

$50K - $84K/yr

AutoZone is seeking a Distribution Center Advisor to lead day-to-day operations for a specific ... Collaborate with DC Operations Managers to meet company objectives. * Ensure a safe working ...

AutoZone

Distribution Center Supervisor

Danville, IL · On-site

AutoZone is seeking a Distribution Center Advisor to lead day-to-day operations for a specific ... Collaborate with DC Operations Managers to meet company objectives. * Ensure a safe working ...

AutoZone

Distribution Center Supervisor

Danville, IL · On-site

AutoZone is seeking a Distribution Center Advisor to lead day-to-day operations for a specific ... Collaborate with DC Operations Managers to meet company objectives. * Ensure a safe working ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · Hybrid

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rantoul, IL

Call Center Operations Manager information

See Rantoul, IL salary details

$29.2K

$68.4K

$125.8K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Rantoul, IL is $68,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $84,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Rantoul, IL look for? The top searched job categories for Call Center Operations Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Call Center Operations Manager jobs? Cities near Rantoul, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rantoul, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 17% Part Time, 5% Contract, and 7% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,406 per year, or $32.9 per hour.

Distribution Center Operations Manager

AutoZone

Danville, IL • On-site

$81K - $142K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

AutoZone rating

5.2

Company rating: 5.2 out of 10

Based on 1,923 frontline employees who took The Breakroom Quiz

35th of 39 rated national retailers

Job description


Come be a part of an energizing culture rooted in people with a commitment to delivering WOW! customer service. If you enjoy fast-paced, physical positions that gets you up and moving, then look no further.
AutoZone is the place for you!
We offer flexible work schedules in our world class distribution centers with climate-controlled workspaces.
This key position in AutoZone's distribution center oversees and manages the daily operation of a single shift in the distribution center responsible for accuracy, productivity, on-time delivery and safety. The Operations Manager will regularly communicate with the DC Manager regarding process improvements, goals and metrics.
Responsibilities
  • Manage and assist Advisors/Supervisors in multiple departments
  • Ability to motivate and work in a team environment
  • Ensure that all Key Performance Indicators (KPIs) are on target for the operation
  • Frequently attend and/or lead pre-shift meetings in different departments to communicate and prioritize assignments, safety issues and extra tasks
  • Mentor, train and develop Advisors for career progression
  • Develop and share best practices across shifts
  • Drive continuous improvement to safety, quality, cost and delivery
  • Communicate new policies and procedures to Advisors and AutoZoners
  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
  • Ability to work in a Safety Sensitive environment
  • Salary Range - Min 81,500 Mid 112,000 Max 142,600
  • Benefits: Health, Dental, Vision, Stock Purchase Program, 401K, Short Term and Long Term Disability and more.

Qualifications
  • Minimum of 5 years successful experience in a distribution/warehouse experience
  • Must be flexible for shift schedule
  • Cross functional experience overseeing multiple areas simultaneously
  • Experience operating Powered Industrial Equipment (PIE)
  • Exceptional people skills with the ability to communicate effectively
  • Understand the demands of a fast paced work environment involving receiving, stocking, inbound, outbound, replenishment, returns/recalls, etc.
  • P&L management experience preferred.
  • Bilingual preferred, Spanish and English

About Us
Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
Benefits at AutoZone
AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.
All AutoZoners (Full-Time and Part-Time):
  • Competitive pay
  • Unrivaled company culture
  • Medical, dental and vision plans
  • Exclusive discounts and perks, including an AutoZone in-store discount
  • 401(k) with company match and Stock Purchase Plan
  • AutoZoners Living Well Program for free mental health support
  • Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:
  • Paid time off
  • Life, and short- and long-term disability insurance options
  • Health Savings and Flexible Spending Accounts with wellness rewards
  • Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.
We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.
Fair Chance:
An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.
As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.
Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf
Online Application:
An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

What AutoZone employees say

Pay

Benefits

Hours and flexibility

Workplace

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About AutoZone

Sourced by ZipRecruiter

AutoZone Inc (AutoZone) is a retailer and distributor of automotive replacement parts and accessories. The company provides new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. AutoZone sells automotive diagnostic and repair software through its subsidiary ALLDATA.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1979

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