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Call Center Operations Manager Jobs in Rantoul, IL

AutoZone

Distribution Center Supervisor

Danville, IL · On-site

$50K - $84K/yr

AutoZone is seeking a Distribution Center Advisor to lead day-to-day operations for a specific ... Collaborate with DC Operations Managers to meet company objectives. * Ensure a safe working ...

AutoZone

Distribution Center Supervisor

Danville, IL · On-site

$50K - $84K/yr

AutoZone is seeking a Distribution Center Advisor to lead day-to-day operations for a specific ... Collaborate with DC Operations Managers to meet company objectives. * Ensure a safe working ...

AutoZone

Distribution Center Supervisor

Danville, IL · On-site

AutoZone is seeking a Distribution Center Advisor to lead day-to-day operations for a specific ... Collaborate with DC Operations Managers to meet company objectives. * Ensure a safe working ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site +1

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · Hybrid

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site

$42.52 - $73.13/hr

... with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center ...

Summit BHC

Intake Clinician-Nights

Champaign, IL · On-site

$28 - $34/hr

Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ... Experience in the managed care pre-certification process, level of care assessments and utilization ...

Summit BHC

Intake RN-PRN

Champaign, IL · On-site

$45 - $50/hr

Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ... Experience in the managed care pre-certification process, level of care assessments and utilization ...

Summit BHC

Intake RN

Champaign, IL · On-site

Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ... Experience in the managed care pre-certification process, level of care assessments and utilization.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rantoul, IL

Call Center Operations Manager information

See Rantoul, IL salary details

$29.2K

$68.4K

$125.8K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Rantoul, IL is $68,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $84,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Rantoul, IL look for?

The top searched job categories for Call Center Operations Manager jobs in Rantoul, IL are:

What cities near Rantoul, IL are hiring for Call Center Operations Manager jobs?

Cities near Rantoul, IL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rantoul, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 17% Part Time, 5% Contract, and 7% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,406 per year, or $32.9 per hour.

Early Learning Center Manager

Crosspoint Human Services

Danville, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Crosspoint Human Services is seeking an energetic, dependable, and creative leader to supervise the operations and teaching staff of our DCFS licensed Early Learning Center. This role is ideal for someone who enjoys modeling new approaches for existing teaching staff, engaging with parents, and collaborating with other community providers.

THERE IS A SIGN ON BONUS FOR THIS POSITION.

Responsibilities and Duties:

  • Marketing the Center to maximize enrollment
  • Timely submission of State required documentation
  • Accurate reconciliation of attendance and billing to increase the financial sustainability of the Center
  • Maintain a safe and clean environment

Schedule: Monday through Friday 8:30 a.m. To 5:30 p.m.

Job Requirements

  • Associate's degree in child development or early childhood education with Gateways to Opportunity Level I Illinois Director Credential, 3 semester hours in childcare administration, leadership, or management, or 3 points of credential-approved training in childcare administration, leadership or management.
  • Knowledge of DCFS licensing standards, CFACFP, and CCAP
  • Ability to work a flexible schedule
  • Valid driver's license, proof of automobile insurance, and reliable transportation

Crosspoint Human Services' Benefits

Taking care of people starts with taking care of our employees. Crosspoint offers a comprehensive benefit package designed to support your well-being, growth, and stability.

Time Away

  • 17-22 paid vacation days per year (accrued based on length of service)
  • 12 paid sick days per year
  • 10 paid holidays

Health and Wellness:

  • Crosspoint pays a portion of health insurance premiums for employees and their families
  • Group dental and vision insurance
  • Flexible benefits available for employees

Financial Security

  • 401(k) participation after 90 days of service with an employer match
  • Professional development assistance and tuition reimbursement
  • Employee Referral Program

About Crosspoint Human Services

Crosspoint Human Services is an Equal Opportunity Employer in accordance with federal and Illinois law.  We celebrate diversity and are fully committed to an inclusive work environment for all our employees.