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Call Center Operations Manager Jobs in Rantoul, IL

I Hotel

Front Desk Manager

Urbana, IL · On-site

$51K - $56K/yr

Direct, oversee, and manage daily front desk operations * Manage reservations, guest inquiries, and ... Farm Center at 1900 S. First Street in Champaign, Illinois. *Please do not call or drop in to ...

Watchfire Signs LLC

Intern Help Desk Technician

Danville, IL

$19.25 - $26/hr

... call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training ...

Servbank

Talent Acquisition & HR Specialist

Champaign, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Champaign, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Savoy, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Danville, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Savoy, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Danville, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Carle Health

Director, Clinical Operations

Champaign, IL · On-site

$62.33 - $107.21/hr

Provides management and oversight functions for assigned clinics; collaborating with the Vice ... Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

... savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and ...

Toyota of Urbana

Automotive BDC Representative

Urbana, IL · On-site

$20 - $22/hr

Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rantoul, IL

Call Center Operations Manager information

See Rantoul, IL salary details

$29.2K

$68.4K

$125.8K

How much do call center operations manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for call center operations manager in Rantoul, IL is $68,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $84,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Rantoul, IL look for? The top searched job categories for Call Center Operations Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Call Center Operations Manager jobs? Cities near Rantoul, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rantoul, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 17% Part Time, 5% Contract, and 7% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,406 per year, or $32.9 per hour.

Front Desk Manager

I Hotel

Urbana, IL • On-site

$51K - $56K/yr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Illinois Conference Center is seeking a Front Desk Manager on Duty with the following qualities and qualifications:

Responsibilities include (but are not limited to):

  • Checking guests in and out
  • Responding to community and university-related inquiries
  • Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
  • Crisis management in time of guest need
  • Providing facility tours
  • Attending to guest needs (which includes but is not limited to): shuttle service, delivery of personal artifacts and all guest requests
  • Direct, oversee, and manage daily front desk operations
  • Manage reservations, guest inquiries, and shuttle schedule in an efficient and timely manner
  • Guide and instruct Guest Service Agents to complete daily required tasks
  • Ensure completed shift report, making note of issues and appropriate solutions
  • Complete pass-on of all critical information to next manager to ensure no errors
  • Act as the point of contact for guest issues during shift; resolve billing issues
  • Other duties and tasks as assigned by General Manager.

Qualifications:

  • High level of commitment to exceptional customer service.
  • Minimum of 1 years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
  • Excellent communication skills.
  • Customer service experience.
  • Solid judgment and ability to resolve conflicts effectively, and operate effectively in stressful situations.
  • Ability to adapt to changing guest needs.
  • Technical proficiency (computer applications) with an understanding of hospitality operating systems.
  • Ability to multi-task, with strong organizational and time management skills.
  • Mature, with good judgment, detailed oriented, friendly, and responsible.
  • Must be willing to work weekends and holidays.

For full-time employees, Health benefits package, 401(k), paid vacation, and bonus structure offered.

The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.

*Please do not call or drop in to inquire about the status of your application/resume. Thank you for your understanding.

A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.