Call Center Operations Manager Jobs in Rantoul, IL

Overview
HYBRID ROLE - 2 days minimum in office/week after completion of 6 months orientation in office.
Office located in Champaign, IL
The Ambulatory RN supervisor assists with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center activities.
Responsibilities
Develops, manages, and maintains PAN staffing and call schedules.Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct reports when staffing/volumes require.Recommends and initiates various personnel actions including, but not limited to: hiring, performance appraisals, disciplinary actions, and promotions.Make work assignments, reviews and edits work of direct reports.Ensure staff member's training in to required competency levels to perform all required job tasks.Resolves work related issues or assists employees in solving work related issues. Confers with Human Resources, experts, and other leaders to resolve more complex issues.Participates in development, planning, and monitoring of fiscal budget(s).Monitors and completes all edits within time keeping system for direct reports.Assists in development and review of department policies, procedures, standing orders, and competencies.Collects, reviews, and prepares data for leadership, using various Carle and other software systems.Participates in development, implementation, and presentation of education to clinical team members and key stakeholders. Supervise all direct reports and assist with other clinical departments within Patient Contact Center, as needed. Assist with NEO for others within the Patient Contact Center associated with nursing roles and understanding of the Symptom Guide.
Qualifications
Certifications: Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)Illinois Department of Financial and Professional Regulation (IDFPR)Illinois Department of Financial and Professional Regulation (IDFPR); Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA) National Nursing Certification within 3 years - Education: Bachelor's Degree: Nursing (Required), Work Experience: Nursing
Carle Health Company Overview
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Salary Range
The compensation range for this position is $42.52per hour - $73.13per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.