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Call Center Operations Manager Jobs in Rantoul, IL

Toyota of Urbana

Automotive BDC Representative

Urbana, IL · On-site

$20 - $22/hr

Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...

Toyota of Urbana

Automotive BDC Representative

Urbana, IL · On-site

$20 - $22/hr

Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...

Excel Prep

School Operations Director

Champaign, IL · On-site

We center direct instruction, instructional design, and precision teaching as hallmarks of our ... Director of Student Success is responsible for the daily operational management of the school ...

Superior Star

Assistant Manager

Paxton, IL · On-site

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability ... Call Guests back who have had problems/complaints Motivates and directs team to exceed Guest ...

Superior Star

Assistant Manager

Danville, IL · On-site

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability ... Call Guests back who have had problems/complaints Motivates and directs team to exceed Guest ...

Common Ground Food Co-op

General Manager

Urbana, IL

$75K - $105K/yr

Relaxed dress code Common Ground's first and most important End is "The Co-op is the center of an ... Collaborates with the Operations Manager and the Department Heads to develop and implement ...

Hampton Inn Champaign / Urbana

Front Desk Agent

Urbana, IL · On-site

$14.25 - $18/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ... Accept and record wake-up call requests. * Monitor, send and distribute guest faxes. * Communicate ...

Crestline Hotels and Resorts

Front Desk Agent

Urbana, IL

$14.25 - $18/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ... Accept and record wake-up call requests. * Monitor, send and distribute guest faxes. * Communicate ...

DSI

Retail Support Specialist

Champaign, IL · On-site

$26/hr

Operational Excellence * Navigate multiple systems simultaneously while engaging with customers in ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rantoul, IL

Call Center Operations Manager information

See Rantoul, IL salary details

$29.2K

$68.4K

$125.8K

How much do call center operations manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for call center operations manager in Rantoul, IL is $68,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $84,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Rantoul, IL look for? The top searched job categories for Call Center Operations Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Call Center Operations Manager jobs? Cities near Rantoul, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rantoul, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 17% Part Time, 5% Contract, and 7% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,406 per year, or $32.9 per hour.

Automotive BDC Representative

Toyota of Urbana

Urbana, IL

$20 - $22/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana,  the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

  • Pay ranges of $20.00-$22.00p per hour.
  • Family Owned and Operated – 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • For additional benefit information please go to:NapletonCorpFlorida.MyBenefitsLibrary.com
  • Paid Training
  • Discounts on products, services, and vehicles
  • Growth Opportunities

Job Responsibilities:

  • Handle incoming and outgoing phone calls and emails
  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
  • Answer customer internet inquires by both email and phone
  • Schedule sales appointments and reschedule no show customers
  • Contact customers based on current marketing incentives
  • Follow up with existing and potential customers to generate leads and close sales
  • Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
  • Follow up in a manner that results in the customer visiting the dealership
  • Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Other duties as assigned by management

Job Requirements:

  • Excellent computer skills required.
  • Knowledgeable to call center environment.
  • Automotive experience helpful but not required.
  • Able to communicate persuasively with customers to set appointments.
  • Willingness to undergo a background check and drug screen in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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