... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
Assistant Manager
Danville, IL · On-site
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability ... Call Guests back who have had problems/complaints Motivates and directs team to exceed Guest ...
Assistant Manager
Danville, IL · On-site
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability ... Call Guests back who have had problems/complaints Motivates and directs team to exceed Guest ...
Assistant Manager
Paxton, IL · On-site
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability ... Call Guests back who have had problems/complaints Motivates and directs team to exceed Guest ...
Assistant Manager
Paxton, IL · On-site
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability ... Call Guests back who have had problems/complaints Motivates and directs team to exceed Guest ...
School Operations Director
Champaign, IL · On-site
We center direct instruction, instructional design, and precision teaching as hallmarks of our ... Director of Student Success is responsible for the daily operational management of the school ...
Quick apply
School Operations Director
Champaign, IL · On-site
We center direct instruction, instructional design, and precision teaching as hallmarks of our ... Director of Student Success is responsible for the daily operational management of the school ...
Sr Operations Specialist
Farmer City, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Farmer City, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
White Heath, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
White Heath, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Farmer City, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Farmer City, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
De Land, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
De Land, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
De Land, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
De Land, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
White Heath, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
White Heath, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Weldon, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Weldon, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Weldon, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Weldon, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
School Operations Director
Champaign, IL · On-site
We center direct instruction, instructional design, and precision teaching as hallmarks of our ... Director of Student Success is responsible for the daily operational management of the school ...
School Operations Director
Champaign, IL · On-site
We center direct instruction, instructional design, and precision teaching as hallmarks of our ... Director of Student Success is responsible for the daily operational management of the school ...
Sr Operations Specialist
Weldon, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
Weldon, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
White Heath, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
White Heath, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
De Land, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
Sr Operations Specialist
De Land, IL · On-site
$121K - $135K/yr
Manage or support technical projects and department initiatives as deemed necessary by the Sr ... call outs, and support of outage activities in positions outside the department. Minimum ...
School Operations Director
Champaign, IL · On-site
We center direct instruction, instructional design, and precision teaching as hallmarks of our ... Director of Student Success is responsible for the daily operational management of the school ...
Quick apply
School Operations Director
Champaign, IL · On-site
We center direct instruction, instructional design, and precision teaching as hallmarks of our ... Director of Student Success is responsible for the daily operational management of the school ...
Call Center Operations Manager information
See Rantoul, IL salary details
$29.2K - $38K
4% of jobs
$38K - $46.8K
13% of jobs
$49K is the 25th percentile. Wages below this are outliers.
$46.8K - $55.6K
32% of jobs
The median wage is $56.1K / yr.
$55.6K - $64.3K
18% of jobs
$64.3K - $73.1K
6% of jobs
$76.4K is the 75th percentile. Wages above this are outliers.
$73.1K - $81.9K
4% of jobs
$81.9K - $90.7K
4% of jobs
$90.7K - $99.5K
3% of jobs
$99.5K - $108.2K
6% of jobs
$108.2K - $117K
7% of jobs
$117K - $125.8K
1% of jobs
$29.2K
$68.4K
$125.8K
How much do call center operations manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for call center operations manager in Rantoul, IL is $68,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $84,500.00 per year, depending on experience, location, and employer.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Rantoul, IL look for? The top searched job categories for Call Center Operations Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Call Center Operations Manager jobs? Cities near Rantoul, IL with the most Call Center Operations Manager job openings:
Customer Appointment Specialist (Sales Support)
Champaign, IL • On-site
Full-time
Medical, Dental, Vision, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
Customer Appointment Specialist (Sales Support)
Champaign, IL
Sam Leman Automotive GroupThe Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963, we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years, we have built our reputation on exceptional customer service, strong community relationships, and a workplace culture that values growth and opportunity.
We are currently seeking a motivated and customer-focused Customer Appointment Specialist (Sales Support) to join our team at Sam Leman Chevrolet Cadillac of Champaign.
In this role, you will be an important part of our sales team, connecting with customers who have expressed interest in purchasing a vehicle and helping them take the next step in their car-buying experience. This is a great opportunity for someone who enjoys talking with people, is comfortable on the phone, and thrives in a fast-paced, team-oriented environment.
What You'll Do- Respond to customer inquiries received through our website, phone, and other online sources
- Contact prospective customers by phone, text, and email
- Schedule appointments for customers to visit the dealership
- Follow up with customers and maintain consistent communication
- Accurately document customer interactions and appointments in our CRM system
- Work closely with the sales team to ensure a smooth customer experience
- Meet individual and team goals for customer contacts and appointments
- Strong communication and customer service skills
- Friendly, professional, and positive attitude
- Comfortable making and receiving a high volume of phone calls
- Ability to communicate professionally through phone, text, and email
- Organized and able to manage multiple customer conversations at once
- Dependable and motivated to meet goals
- Basic computer skills and ability to learn dealership software
- Previous customer service, call center, sales, or automotive experience is a plus, but not required
- Full-time position
- Competitive hourly pay
- Performance-based bonus opportunities
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Employee vehicle purchase discounts
- Paid training
- Opportunities for advancement within the Sam Leman Automotive Group
If you are outgoing, dependable, and enjoy helping customers, we would love to hear from you. Join a family-owned organization that has been serving Central Illinois for more than 60 years and build your career with the Sam Leman Automotive Group.
Apply today to join the team at Sam Leman Chevrolet Cadillac of Champaign!