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Call Center Operations Manager Jobs in Minooka, IL

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center ... Leads the National Contact Center strategy, aligning operations, staffing, and performance with ...

LHH US

Call Center Representative

Naperville, IL · On-site

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Call Center Agent As a Call Center Agent the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

Crateandbarrel

Operations Manager

Romeoville, IL · On-site

The Distribution Center Operations Manager is a key leader responsible for developing strategic initiatives to enhance productivity, optimizing workflows and driving towards operational excellence ...

EDC

Site Operations Manager - ORD

Aurora, IL · On-site

Opportunity The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who has experience ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Minooka, IL

Call Center Operations Manager information

See Minooka, IL salary details

$30.8K

$72K

$132.3K

How much do call center operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center operations manager in Minooka, IL is $71,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $88,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Minooka, IL look for?

The top searched job categories for Call Center Operations Manager jobs in Minooka, IL are:

What cities near Minooka, IL are hiring for Call Center Operations Manager jobs?

Cities near Minooka, IL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Minooka, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,954 per year, or $34.6 per hour.

Call Center Representative

LHH US

Naperville, IL

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Call Center Representative
Location: Naperville, IL (100% Onsite)
Schedule: Monday-Friday, 9A-6P or 10A-7P
Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks
We are seeking a Call Center Representative for our client in Naperville! This is a fast-paced environment, where you will be responsible for accepting high volume inbound calls for warranty and claims matters. This is an ideal position for individuals with at least 1 year of call center experience.
What You'll Do
  • Connect with customers through inbound and outbound calls (as needed)
  • Educate consumers on service products and account information
  • Assist with warranty and claims inquiries
  • Accurately document customer interactions within CRM platforms
  • Deliver an outstanding customer experience during every interaction
What We're Looking For
  • 1 year of call center customer service experience
  • High volume environment with metrics/KPIs
  • Strong interpersonal, communication, and relationship-building skills
  • Experience using CRM systems and live documentation
  • Comfortable navigating multiple systems and applications simultaneously
Benefits include: Medical, dental, vision insurance, retirement savings options and other value-added benefits.
Pay Details: $17.50 to $18.00 per hour
Search managed by: Marissa Osorio
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.