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Call Center Operations Manager Jobs in Minooka, IL

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center ... Leads the National Contact Center strategy, aligning operations, staffing, and performance with ...

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Overview As a Call Center Agent the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Crateandbarrel

Operations Manager

Romeoville, IL

The Distribution Center Operations Manager is a key leader responsible for developing strategic initiatives to enhance productivity, optimizing workflows and driving towards operational excellence ...

EDC

Site Operations Manager - ORD

Aurora, IL · On-site

Opportunity The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who has experience ...

MMC Group

Call Center Agent | CSR

Carol Stream, IL · On-site

$18/hr

Call Center Agent | Call Center CSR | Customer Service Agent Location: Onsite Job Type: Full Time ... management services, has successfully delivered strategic solutions to large and small businesses ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Minooka, IL

Call Center Operations Manager information

See Minooka, IL salary details

$30.8K

$72K

$132.3K

How much do call center operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for call center operations manager in Minooka, IL is $71,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $88,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Minooka, IL look for? The top searched job categories for Call Center Operations Manager jobs in Minooka, IL are:
What cities near Minooka, IL are hiring for Call Center Operations Manager jobs? Cities near Minooka, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Minooka, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,954 per year, or $34.6 per hour.
Operations Manager- ABA Center

Operations Manager- ABA Center

Key Autism Services

Palos Heights, IL

$52K - $55K/yr

Full-time

Posted 3 days ago

Job description

Key Autism Services is growing and looking for an Operations Manager! 

The Operations Manager will work in collaboration with the BCBA Regional Center Director to manage the day to day operations of the facility. The Operation Manager will be primarily responsible for the scheduling of clients, scheduling of BTs, support of behavior therapists, staff and client satisfaction, in addition to standard administrative and facility maintenance. 

PAY: $52,000- $55,000 annual + bonus opportunity 

PRIMARY DUTIES & RESPONSIBILITIES: 

  • Responsible for all facilities maintenance and management related to the center. 

  • Coordinate behavior therapist hiring and onboarding 

  • Create and maintain center schedule for behavior therapists/clients or in home region based on site specific needs 

  • Update and maintain all supply orders for facility and client needs in alignment with budget 

  • Manage general reception tasks relating to the front desk 

  • Prepare operational reports for the Center Director 

  • General support on the floor for all staff within the center 

  • Develop and maintain employee and client retention initiatives on a regular cadence 

  • Support business development including building and maintaining community partnerships 

  • Facilitate and track center growth goals and initiatives 

  • Coordinate all aspects of client onboarding and new client experience (clinic tours, start date schedule, development and distribution of first day packets, etc.,) 

  • Oversee and maintain compliance with emergency action plan including routine drills and regulations 

REQUIREMENTS: 

  • High School Diploma or equivalent 

  • Experience in ABA preferred 

  • Experience working with EMR and scheduling preferred  

  • Experience with MS Office Excel and Outlook preferred 

This position may demand responsibilities not outlined in this description to maintain the continued growth of the organization. These responsibilities may be assigned by the direct supervisors, Directors of other departments, or Organizational Leadership. 

About Us:  

Key Autism Services is dedicated to providing high-quality, individualized care to individuals diagnosed with Autism Spectrum Disorder (ASD) and related conditions. Since 2014, we have supported families and helped individuals achieve self-sufficiency and live as independently as possible. Our mission is to bring meaningful, positive changes to the lives of our clients, and we are looking for compassionate, highly trained professionals to join our team.  

Apply Today!  

Key Autism Services is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.  

Key Autism Services logo

About Key Autism Services

Sourced by ZipRecruiter

Key Autism provides services to children and adults throughout the states of Massachusetts, Georgia, North Carolina, Florida, Colorado, Illinois, and Texas. Services include programs for children with Autism Spectrum Disorder and other related conditions. We have been serving families since 2014. At Key we work as compassionate partners with individuals, families, case managers and other professionals to provide the level of support needed to improve the lives of the clients we serve. At Key Autism Services, all the autism treatment services we provide are guided by a common philosophy about the role of the family in a child's development. We strive to equip both the children and their families with necessary skills for strong, satisfying relationships with one another, because we know that learning happens best when it happens in the context of playful, reciprocal interactions with life partners. We believe family is the foundation for a child's development. Family is the ever-present guiding force in a child's life from the first breath through all the growing-up years. Family doesn't close for the holidays, go on vacation or call it quits at five o'clock. Family remains a persistent presence on a day-in, day-out basis, through all the seasons of the year, through all the years of childhood.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Boston, MA, US

Year founded

2014

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