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Call Center Manager Jobs in Minooka, IL (NOW HIRING)

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Call Center Agent As a Call Center Agent the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule. We offer ...

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

NuMark Credit Union

Call Center Representative

Lemont, IL

$16.25 - $20.25/hr

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide ...

NuMark Credit Union

Call Center Representative

Lemont, IL · On-site

$22.50 - $23.50/hr

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide ...

NuMark Credit Union

Call Center Representative

Lemont, IL · On-site

$22.50 - $23.50/hr

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide ...

NuMark Credit Union

Call Center Representative

Lemont, IL · On-site

$16.25 - $20.25/hr

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Minooka, IL

Call Center Manager information

See Minooka, IL salary details

$28.8K

$62.3K

$106.9K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Minooka, IL is $62,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Minooka, IL?

The most popular types of Call Center jobs in Minooka, IL are:

What are popular job titles related to Call Center Manager jobs in Minooka, IL?

For Call Center Manager jobs in Minooka, IL, the most frequently searched job titles are:

What cities near Minooka, IL are hiring for Call Center Manager jobs?

Cities near Minooka, IL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Minooka, IL as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,332 per year, or $30 per hour.

Call Center Representative

LHH US

Naperville, IL

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Call Center Representative
Location: Naperville, IL (100% Onsite)
Schedule: Monday-Friday, 9A-6P or 10A-7P
Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks
We are seeking a Call Center Representative for our client in Naperville! This is a fast-paced environment, where you will be responsible for accepting high volume inbound calls for warranty and claims matters. This is an ideal position for individuals with at least 1 year of call center experience.
What You'll Do
  • Connect with customers through inbound and outbound calls (as needed)
  • Educate consumers on service products and account information
  • Assist with warranty and claims inquiries
  • Accurately document customer interactions within CRM platforms
  • Deliver an outstanding customer experience during every interaction
What We're Looking For
  • 1 year of call center customer service experience
  • High volume environment with metrics/KPIs
  • Strong interpersonal, communication, and relationship-building skills
  • Experience using CRM systems and live documentation
  • Comfortable navigating multiple systems and applications simultaneously
Benefits include: Medical, dental, vision insurance, retirement savings options and other value-added benefits.
Pay Details: $17.50 to $18.00 per hour
Search managed by: Marissa Osorio
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.