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Call Center Operations Manager Jobs in Minooka, IL

Atos SE

Staging Center Manager

Aurora, IL · On-site

$64 - $115/hr

Key Responsibilities Operational Management * Direct and oversee daily staging center operations. * Develop and implement processes for receiving, staging, configuring, testing, shipping, and ...

Posted today

Roadrunner

Manager, Operations

Bolingbrook, IL · On-site

$75K - $85K/yr

This role sits at the center of service center performance-where execution, accountability, and ... The Manager, Operations is responsible for translating strategy into execution-aligning people ...

Roadrunner

Manager, Operations

Bolingbrook, IL

$75K - $85K/yr

This role sits at the center of service center performance-where execution, accountability, and ... The Manager, Operations is responsible for translating strategy into execution-aligning people ...

Roadrunner

Manager, Operations

Bolingbrook, IL · On-site

This role sits at the center of service center performance-where execution, accountability, and ... The Manager, Operations is responsible for translating strategy into execution-aligning people ...

Grease Monkey

Automotive Center Manager

Naperville, IL · On-site

$60K - $75K/yr

Position Overview The Center Manager is responsible for the center's overall operation, including customer satisfaction, employee leadership, sales, labor management, inventory control, safety, and ...

Roadrunner

Manager, Operations

Bolingbrook, IL · On-site

$75K - $85K/yr

This role sits at the center of service center performance-where execution, accountability, and ... The Manager, Operations is responsible for translating strategy into execution-aligning people ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Minooka, IL

Call Center Operations Manager information

See Minooka, IL salary details

$30.8K

$72K

$132.3K

How much do call center operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center operations manager in Minooka, IL is $71,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $88,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Minooka, IL look for?

The top searched job categories for Call Center Operations Manager jobs in Minooka, IL are:

What cities near Minooka, IL are hiring for Call Center Operations Manager jobs?

Cities near Minooka, IL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Minooka, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,954 per year, or $34.6 per hour.

Contact Center Sales Manager

Spring-Green Enterprises Inc. & Subsidiaries

Plainfield, IL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

SGE Marketing Services Inc, is an affiliate company of Spring-Green Enterprises parent company seeking a full-time Contact Center Sales Manager based out of Plainfield, IL.  This is a hybrid position with flexibility to work remote part of the year, along with expectations to work in the Plainfield IL, office during our busy season.  
We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation.  Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Annual salary
$60k based on experience.
Summary
Under the guidance of the Director of Contact Center Sales, the Contact Center Sales Manager (CCSM) oversees the Contact Center Sales team and implements initiatives that support business growth for Spring-Green Franchises. The CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound acquisition and upsell calls, outbound property evaluation follow-up calls, and property measurement collections), and ensures all sales agents are held accountable to maximizing their contributions to the team and are consistently meeting established levels of performance.
Essential Duties and Responsibilities
  • Manage a year-round staff of up to 10 people as well as the addition and integration of a larger seasonal staff of contact center representatives each spring.
  • Ensure Sales Team's sales performance targets are consistently met and exceeded.
  • Work with the Director of Sales to develop appropriate sales techniques to help drive sales performance and partner with the Training team to deploy these techniques to the staff.
  • Communicate directly with multiple levels of contact center staff as well as members of Spring Green’s marketing, technology and operations departments.
  • Directly oversee and interact both onsite and virtually with internal and outsourced inbound sales team.
  • Oversee and ensure successful execution of all outbound sales campaigns.
  • Work with the training team to provide and update documentation of sales process, procedures and scripts as needed.
  • Work with Quality Assurance team to ensure telephone communications are consistent with the Sales Team’s expectations as well as company policies and initiatives and analyze QA results to refine sales processes and procedures. 
  • Work with Work Force Management team in creation of staffing plan and communication of daily and weekly staff adjustments as needed based on attendance, call volume, etc.
  • Monitor and respond to contact center sales inquiries from Spring Green Franchise Owners and the company-owned franchises’ customer service team.
  • Monitors and ensure the timely completion of measurement collection as requested.
  • Manage billing of contact center costs to Spring Green Franchises as
Education and/or Experience
  • High school diploma or general education degree (GED) required, Associates degree or some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
  • Minimum two to five or more years of sales contact center/call center experience with a minimum of two to three years of successful lead, supervisory or managerial experience.
Computer Skills
Advanced knowledge of call tracking software to record customer data, conversation details and reporting features.  Intermediate knowledge of MS Word, Excel, PowerPoint and Microsoft Outlook.
 Licenses
Valid driver’s license required with good driving record required for local travel for various meetings and/or training activities.
Equal Opportunity Employer
Check out our websites for more information about us!
https://www.spring-green.com/lawn-care-locations/naperville-il 
https://www.petbutler.com/about-us/
To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS).  These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles.  Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants.  By submitting your application, you acknowledge that your application may be processed using these tools. 

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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