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Call Center Operations Manager Jobs in Lombard, IL

LAPRC

Center Operations Manager

Joliet, IL · On-site

Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non-medical support services and daily operations of the local center(s) to which they have been ...

LAPRC

Center Operations Manager

Joliet, IL · On-site

Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non-medical support services and daily operations of the local center(s) to which they have been ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call center experience should include Account Management as well as Operations Management experience * Familiarity with CRM systems such as Salesforce.com is a plus. * Experience managing and ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

... full time Call Center Business Lead. The first requirement of this role is to gain a clear ... Management as well as Operations Management experience Familiarity with CRM systems such as ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lombard, IL

Call Center Operations Manager information

See Lombard, IL salary details

$31K

$72.5K

$133.3K

How much do call center operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center operations manager in Lombard, IL is $72,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Lombard, IL look for?

The top searched job categories for Call Center Operations Manager jobs in Lombard, IL are:

What cities near Lombard, IL are hiring for Call Center Operations Manager jobs?

Cities near Lombard, IL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Lombard, IL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,514 per year, or $34.9 per hour.

Center Operations Manager

LAPRC

Joliet, IL • On-site

Part-time

Posted 7 days ago

Key responsibilities

  • Oversee non-medical support services and daily operations of the center, including client support programming and volunteer management.

  • Coordinate schedules for programs, volunteers, and client appointments, and ensure proper maintenance of client information and data collection.

  • Manage volunteer recruitment, training, and coordination to ensure service coverage and adherence to policies.

Job description

Center Operations Manager
Principal Functions:
The Center Operations Manager (COM) oversees the non-medical support services and daily operations of
the local center(s) to which they have been assigned. The essential functions of the COM include client
support service programming, volunteer management and general operations.
Qualifications: Applicant should have the following qualifications:
  1. Demonstrate a personal relationship with Jesus Christ in actions and attitudes, showing evidence of spiritual maturity.
  2. Exhibits a strong commitment and dedication to the Gospel and to the sanctity of human life, affirming life and never referring or advising a woman to have an abortion.
  3. Display a readiness and willingness to share the Gospel in word and deed, engaging in spiritual conversations and discipleship opportunities.
  4. Provide spiritual leadership, discipleship, encouragement and direction for staff, volunteers and clients.
  5. Agree with and uphold the LAPRC Mission, as well as all corporate statements and policies of LAPRC.
  6. Proficient use of computers and software to complete tasks.
  7. Self-motivated; ability to carry out responsibilities independently.
  8. Demonstrate the corporate values of Faith, Integrity, Excellence, Respect, and Compassion.
  9. Ability to work well on a team and carry out responsibilities as delegated
  10. Exhibit strong skills in organization and time management.
  11. A minimum of a high school education or GED is required. An Associate's or Bachelor's Degree is preferred, preferably in a related field, or related experience equivalent in the field.
  12. Experience in education, child development, or social service is preferred.

Major Responsibilities:
Client Support Service Programming
  1. Provide leadership for client support programming (parenting education, post abortion support, perinatal grief support).
  2. Work with Nurse Manager and Center Director to create a schedule for program hours.
  3. Coordinate schedules of volunteers and client appointment
  4. Review program Key Performance Indicators on a monthly basis and create a plan for meeting predefined goals.
  5. Ensure proper maintenance of client information and files, protecting confidentiality.
  6. Oversee the collection and inputting of statistical data on non-medical services and clients
  7. Organize and manage the intake and distribution of donated baby and maternity items.
  8. Provide direct client care when volunteers are unavailable or undertrained.
  9. Cross-train as a Client Advocate for the sake of assisting medical staff as needed and to provide options information to clients coming to the center for support services.
  10. Build and maintain relationships with community referral sources.

Volunteer Management
  1. Execute healthy volunteer management for the purpose of team unity and health.
  2. Recruit, encourage and equip a strong healthy team of client service volunteers.
  3. Train and coordinate volunteers to provide coverage during regular operating hours
  4. Provide continuing education for all non-medical volunteers as needed.
  5. Ensure volunteers are executing services according to LAPRC policies and procedures.

General Operations
  1. Cross-train to answer phones according to procedures.
  2. Assist in the ordering/purchasing of needed supplies.
  3. Help maintain clean and organized work spaces.
  4. Assist with weekly deposits, data entry and donor receipting.
  5. Assist with the preparation and execution of annual fundraising events.
  6. Represent LAPRC in the community and at churches as delegated by the Center Director.
  7. Participate in local team meetings led by the CD.
  8. Attend all required LAPRC staff meetings (virtual and in-person).

Apply