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Call Center Manager Jobs in Rantoul, IL (NOW HIRING)

Left Lane Auto

Customer Support Partner

Champaign, IL

$40K - $55K/yr

WHAT YOU'LL BRING WITH YOU: * 5+ years of call center/customer service experience * Direct ... Experience managing Service Advisors and Technicians * Strong sales leadership and coaching ability

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · Hybrid

$42.52 - $73.13/hr

ResponsibilitiesDevelops, manages, and maintains PAN staffing and call schedules.Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct reports ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site

$42.52 - $73.13/hr

Nursing Responsibilities Develops, manages, and maintains PAN staffing and call schedules.Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site +1

$42.52 - $73.13/hr

Responsibilities Develops, manages, and maintains PAN staffing and call schedules.Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct reports ...

Summit BHC

Intake Clinician-Nights

Champaign, IL · On-site

$28 - $34/hr

... managing the prior authorization process to ensure patients receive the most appropriate level of ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

Summit BHC

Intake RN-PRN

Champaign, IL · On-site

$45 - $50/hr

... managing the prior authorization process to ensure patients receive the most appropriate level of ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

Toyota of Urbana

Automotive BDC Representative

Urbana, IL · On-site

$20 - $22/hr

Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...

Toyota of Urbana

Automotive BDC Representative

Urbana, IL · On-site

$20 - $22/hr

Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rantoul, IL

Call Center Manager information

See Rantoul, IL salary details

$27.4K

$59.3K

$101.7K

How much do call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center manager in Rantoul, IL is $59,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rantoul, IL? The most popular types of Call Center jobs in Rantoul, IL are:
What are popular job titles related to Call Center Manager jobs in Rantoul, IL? For Call Center Manager jobs in Rantoul, IL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rantoul, IL look for? The top searched job categories for Call Center Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Call Center Manager jobs? Cities near Rantoul, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rantoul, IL as of August 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,259 per year, or $28.5 per hour.

Call Center & Patient Access Representative (CCR/PAR)

Promise Healthcare

Champaign, IL • On-site

$31K - $38K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.
Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Call Center & Patient Access Representative (CCR/PAR) and help us make a lasting impact on the future of healthcare.
The Call Center and Patient Access Representative (CCR/PAR) is mainly responsible for scheduling, answering incoming telephone calls, taking messages, making patient reminder calls, patient registration, and performing other duties normally associated with this position.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Serves as patient experience champion and patient advocate.
  • Promptly answers calls and/or greets, assists, and directs patients and visitors in a pleasant and professional manner.
  • Responsible for patient check-in, registration, and check-out when covering the front desk.
  • When answering calls and covering the front desk instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.
  • Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
  • When covering the front desk, patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
  • Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
  • Assist patients with changing their primary care provider if applicable.
  • Is proficient working with the sliding scale program and enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
  • Collect and processes payment due for visit (co-pays and outstanding balances) and complete the daily cash reconciliation process.
  • Schedules patient appointments in accordance with criteria established by Promise Healthcare.
  • Performs appointment reminder calls.
  • Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member when required.
  • Communicates and coordinates with providers and/or clinical staff to ensure timely patient care.
  • Records and relays messages to the appropriate staff member.
  • Performs other duties as assigned.
  • Responds to phone calls, messages, faxes, team chats, and emails.

EDUCATION / EXPERIENCE / LANGUAGE REQUIREMENTS:
  • High School Diploma required; college preferred.
  • One to two years' experience working in healthcare setting strongly preferred.
  • Bilingual (Spanish) language strongly preferred.

AMAZING BENEFITS:
  • Medical
  • Dental
  • Vision
  • 401k with employer match
  • FSA
  • Vacation
  • Sick Leave

Proposed salary range: $31,200 to $38,000
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Completed background check and drug screen required prior to start date.

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