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Call Center Manager Jobs in Rantoul, IL (NOW HIRING)

Kedrion S.p.A.

Center Manager

Urbana, IL · On-site

Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this leadership role, you'll be responsible for overall center performance - ensuring operations run ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site +1

$42.52 - $73.13/hr

ResponsibilitiesDevelops, manages, and maintains PAN staffing and call schedules.Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct reports ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · Hybrid

$42.52 - $73.13/hr

Responsibilities Develops, manages, and maintains PAN staffing and call schedules.Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct reports ...

Carle Health

RN Supervisor - Nursing Triage

Champaign, IL · On-site

$42.52 - $73.13/hr

Nursing Responsibilities Develops, manages, and maintains PAN staffing and call schedules.Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct ...

Summit BHC

Intake RN-PRN

Champaign, IL · On-site

$45 - $50/hr

... managing the prior authorization process to ensure patients receive the most appropriate level of ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

Summit BHC

Intake Clinician-Nights

Champaign, IL · On-site

$28 - $34/hr

... managing the prior authorization process to ensure patients receive the most appropriate level of ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rantoul, IL

Call Center Manager information

See Rantoul, IL salary details

$27.4K

$59.3K

$101.7K

How much do call center manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center manager in Rantoul, IL is $59,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
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What are the most commonly searched types of Call Center jobs in Rantoul, IL?

The most popular types of Call Center jobs in Rantoul, IL are:

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For Call Center Manager jobs in Rantoul, IL, the most frequently searched job titles are:

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rantoul, IL as of August 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,259 per year, or $28.5 per hour.

Call Center/Customer Engagement Manager

Left Lane Auto

Champaign, IL

$45K - $55K/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

ABOUT THE ROLE

Left Lane Auto is a multi-brand, multi-location tire and automotive service platform built through acquisition. As we continue to grow, we're establishing a centralized Customer Engagement Center to support our brands, stores, and customers across multiple markets.

We're looking for a Customer Engagement Operations Partner to be the founding member of this new department. This is a unique opportunity to build a customer engagement function from the ground up—helping design the operating model, select technology, develop processes, and create an exceptional customer experience while partnering closely with store operations, marketing, and senior leadership.

Initially, you'll be highly hands-on, balancing strategy with execution as you help launch the function. As the Customer Engagement Center grows, this role is expected to evolve into a leadership position with a clear growth path.

The Customer Engagement Center will initially support outbound customer interactions—including appointment reminders, retention campaigns, customer follow-up, review generation, and marketing initiatives across all Left Lane Auto brands.

This role is based out of our Champaign, IL office

WHAT YOU’LL BE DOING:

  • In partnership with Operations, build the Customer Engagement Center by designing workflows, operating model, and customer engagement strategy.
  • Develop standard operating procedures, customer interaction standards, and brand-specific playbooks.
  • Develop outbound customer engagement programs including reminders, retention campaigns, win-back initiatives, review generation, and promotional outreach.
  • Partner with Marketing, Operations, and Store Leadership to improve customer experience and drive booked appointments.
  • Create KPI dashboards and performance reporting focused on service levels, conversion, customer satisfaction, and operational efficiency.
  • Identify opportunities for automation, AI, self-service, and process improvements.
  • Serve as the voice of the customer by identifying trends and recommending improvements.

WHAT YOU’LL BRING WITH YOU:

  • 5+ years of call center/customer service experience
  • Direct experience in both inbound and outbound operations (not just customer service — outbound sales, retention, or marketing campaign experience is essential)
  • Multi-brand, multi-location, or franchise/roll-up environment experience strongly preferred (retail, automotive services, home services, healthcare, or similar high-frequency, appointment-driven businesses)
  • Prior experience in leading teams is preferred, with focus and demonstrated ability to drive performance metrics and hold teams accountable
  • Experience managing Service Advisors and Technicians
  • Strong sales leadership and coaching ability
  • High level of business acumen and operational awareness
  • Strong willingness to embrace new programs and technologies
  • Competitive mindset with a passion for winning
  • Bilingual (English/Spanish) call center leadership experience, given the customer base many auto service brands serve
  • Must be authorized to work in the United States

WHAT YOU’LL GET IN RETURN:

  • Founding member of Left Lane Auto's Customer Engagement department, with an opportunity to build the function from the ground up.
  • High visibility with executive leadership.
  • Bilingual (English/Spanish) call center leadership experience, given the customer base many auto service brands serve
  • Clear path to a leadership role within the department
  • Full benefits package including health insurance, PTO, and 401(k) with company match
  • A high-performance, growth-focused culture

Apply