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Call Center Manager Jobs in Rantoul, IL (NOW HIRING)

Servbank

Talent Acquisition & HR Specialist

Savoy, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Savoy, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Danville, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

Servbank

Talent Acquisition & HR Specialist

Danville, IL · On-site

$54K - $64K/yr

Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists) * Partner with hiring managers to understand staffing needs ...

I Hotel

Front Desk Manager

Urbana, IL

$51K - $56K/yr

Crisis management in time of guest need * Providing facility tours * Attending to guest needs ... Farm Center at 1900 S. First Street in Champaign, Illinois. *Please do not call or drop in to ...

I Hotel

Front Desk Manager

Urbana, IL

$51K - $56K/yr

Crisis management in time of guest need * Providing facility tours * Attending to guest needs ... Farm Center at 1900 S. First Street in Champaign, Illinois. *Please do not call or drop in to ...

Great Lakes Credit Union

Bank Teller

Danville, IL · On-site

$15.74 - $23.61/hr

Builds a relationship with our members by managing a book of business through outbound calls ... Provides and assists with Call Center support as needed. * Provides assistance to other departments ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rantoul, IL

Call Center Manager information

See Rantoul, IL salary details

$27.4K

$59.3K

$101.7K

How much do call center manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for call center manager in Rantoul, IL is $59,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $69,600.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rantoul, IL? The most popular types of Call Center jobs in Rantoul, IL are:
What are popular job titles related to Call Center Manager jobs in Rantoul, IL? For Call Center Manager jobs in Rantoul, IL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rantoul, IL look for? The top searched job categories for Call Center Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Call Center Manager jobs? Cities near Rantoul, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rantoul, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 17% Part Time, 5% Contract, and 7% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,259 per year, or $28.5 per hour.

Talent Acquisition & HR Specialist

Servbank

Savoy, IL • On-site

$54K - $64K/yr

Full-time

Posted 27 days ago

Job description

We are seeking a detail-oriented and relationship-driven Talent Acquisition & HR Specialist to support full-cycle hiring across our banking and mortgage servicing operations. This role will be responsible for attracting, screening, and hiring top talent while also supporting onboarding activities to ensure a smooth and positive new hire experience.
This is an excellent opportunity for a recruiter who enjoys a fast-paced environment, high-volume hiring, and partnering closely with hiring managers to drive efficient and compliant hiring processes.
About Servbank:
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you're a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Recruiting & Talent Acquisition
  • Manage full-cycle recruiting for banking, servicing, and operations roles (e.g., call center, deposit operations, servicing specialists)
  • Partner with hiring managers to understand staffing needs, position requirements, and ideal candidate profiles
  • Source candidates through job boards, LinkedIn, referrals, and other recruiting channels
  • Screen resumes and conduct phone interviews to assess skills, experience, and cultural fit
  • Coordinate interviews and maintain strong communication with candidates throughout the process
  • Manage candidate pipelines/bench of banking talent and ensure accurate documentation in the ATS (Paylocity or similar)

Onboarding & Candidate Experience
  • Support onboarding logistics, including offer letters, background checks, and pre-employment steps
  • Partner with HR to ensure a smooth transition from offer acceptance to day one
  • Provide clear communication to new hires regarding onboarding steps and expectations
  • Assist with new hire orientation coordination as needed

Requirements
  • 2-5 years of recruiting experience (preferably in banking, financial services, or high-volume environments)
  • Experience supporting full-cycle recruitment
  • Familiarity with applicant tracking systems (ATS); Paylocity experience is a plus
  • Exposure to onboarding or HR coordination activities
  • Knowledge of employment laws and hiring best practices
  • Strong organizational skills and ability to manage multiple requisitions simultaneously
  • Excellent communication and interpersonal skills
  • Ability to build strong relationships with hiring managers and candidates
  • Detail-oriented with a focus on accuracy and compliance

EEO Statement:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary Description
$54.8k to $64.1k

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