Help Desk CS I, S&I
Danville, IL · On-site
These technologically savvy call center techs are key team members who provide our customers ... management and operation of audio and video display software. Qualifications/Skills: * Solid ...
Quick apply
Help Desk CS I, S&I
Danville, IL · On-site
These technologically savvy call center techs are key team members who provide our customers ... management and operation of audio and video display software. Qualifications/Skills: * Solid ...
Help Desk CS I, S&I
Danville, IL · On-site
These technologically savvy call center techs are key team members who provide our customers ... management and operation of audio and video display software. Qualifications/Skills: * Solid ...
Help Desk CS I, S&I
Danville, IL · On-site
These technologically savvy call center techs are key team members who provide our customers ... management and operation of audio and video display software. Qualifications/Skills: * Solid ...
Automotive BDC Representative
Urbana, IL · On-site
$22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
Flex Merchandiser
Chatsworth, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Chatsworth, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Philo, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Philo, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Farmer City, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Farmer City, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Champaign, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Champaign, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Paxton, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Paxton, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Rantoul, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Rantoul, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Call Center Manager information
See Rantoul, IL salary details
$27.4K - $34.1K
5% of jobs
$34.1K - $40.9K
13% of jobs
$43.7K is the 25th percentile. Wages below this are outliers.
$40.9K - $47.6K
16% of jobs
The median wage is $54.2K / yr.
$47.6K - $54.4K
16% of jobs
$54.4K - $61.1K
15% of jobs
$65.7K is the 75th percentile. Wages above this are outliers.
$61.1K - $67.9K
14% of jobs
$67.9K - $74.6K
8% of jobs
$74.6K - $81.4K
6% of jobs
$81.4K - $88.1K
3% of jobs
$88.1K - $94.9K
2% of jobs
$94.9K - $101.7K
1% of jobs
$27.4K
$59.3K
$101.7K
How much do call center manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for call center manager in Rantoul, IL is $59,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $69,600.00 per year, depending on experience, location, and employer.
What does a call center manager do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What does a call center manager do?
A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a call center manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
How much do call center managers make in the US?
Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.
Why do people quit call center managers?
Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rantoul, IL?
The most popular types of Call Center jobs in Rantoul, IL are:
What are popular job titles related to Call Center Manager jobs in Rantoul, IL?
For Call Center Manager jobs in Rantoul, IL, the most frequently searched job titles are:
What cities near Rantoul, IL are hiring for Call Center Manager jobs?
Cities near Rantoul, IL with the most Call Center Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
Job description
Our true differentiator in the market is exceptional technical support/customer service. Our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our customers—including stadium control room operators and live event staff—with remote service, software operation assistance, and troubleshooting for their A/V systems and video displays and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical focus of this helpdesk technician position. This role specializes in providing real-time support for high-stakes environments like live sporting events and entertainment productions.
Responsibilities
- Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
- Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web- based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
- Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
- Perform other various special software and engineering assignments or duties as required.
- Provide on-call or after hours support, especially during evenings and weekends to align with live event schedules
- Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
- Guide on-site personnel through hardware and software configurations and emergency procedures during live events.
- Assist customers with content management and operation of audio and video display software.
Qualifications/Skills:
- Solid understanding of basics of networking (not simply computer operation) is required.
- Basic understanding of electronics - including college coursework
NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.) - Previous customer service work experience is strongly recommended; 1+ years prior helpdesk /phone support experience, ideally IT/software/computer phone support
- Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
- Experience in a live event production, broadcast, or A/V integration environment is strongly preferred.
- A strong understanding of video signal types (e.g. SDI, HDMI) and signal flow troubleshooting
- Demonstrated ability to provide clear, calm, and confident instruction to non-technical users in high-pressure situations.
Benefits
- Medical
- Dental
- Vision
- Company Paid Life/ADD
- Voluntary Life/ADD
- Dependent Life/ADD
- 401k with Employer Match
- Vacation
- Personal Time
About Watchfire
Sourced by ZipRecruiter
Industry
Electrical equipment, appliance, and component manufacturing
Company size
201 - 500 Employees
Headquarters location
Danville, IL, US
Year founded
1932