Automotive BDC Representative
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
Automotive BDC Representative
Urbana, IL · On-site
$20 - $22/hr
Other duties as assigned by management Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
New
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
New
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
... manage multiple customer conversations at once * Dependable and motivated to meet goals * Basic computer skills and ability to learn dealership software * Previous customer service, call center ...
Flex Merchandiser
Farmer City, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Farmer City, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Le Roy, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Le Roy, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Philo, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Philo, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Rantoul, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Rantoul, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Danville, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Danville, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Urbana, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Urbana, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Chatsworth, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Chatsworth, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Champaign, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Champaign, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Paxton, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Paxton, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Catlin, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Catlin, IL · On-site
$15.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Consulting Veterinarian in Clinical Toxicology, APC Veterinary Staff (Regional Remote)
Champaign, IL · On-site +1
$110K - $120K/yr
Who We Are The ASPCA Poison Control Center (APC), is the leading animal poison control call center ... The CVCT plays a critical role at the APC managing cases regarding animals that have been exposed ...
Consulting Veterinarian in Clinical Toxicology, APC Veterinary Staff (Regional Remote)
Champaign, IL · On-site +1
$110K - $120K/yr
Who We Are The ASPCA Poison Control Center (APC), is the leading animal poison control call center ... The CVCT plays a critical role at the APC managing cases regarding animals that have been exposed ...
Call Center Manager information
See Rantoul, IL salary details
$27.4K - $34.1K
5% of jobs
$34.1K - $40.9K
13% of jobs
$43.7K is the 25th percentile. Wages below this are outliers.
$40.9K - $47.6K
16% of jobs
The median wage is $54.2K / yr.
$47.6K - $54.4K
16% of jobs
$54.4K - $61.1K
15% of jobs
$65.7K is the 75th percentile. Wages above this are outliers.
$61.1K - $67.9K
14% of jobs
$67.9K - $74.6K
8% of jobs
$74.6K - $81.4K
6% of jobs
$81.4K - $88.1K
3% of jobs
$88.1K - $94.9K
2% of jobs
$94.9K - $101.7K
1% of jobs
$27.4K
$59.3K
$101.7K
How much do call center manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for call center manager in Rantoul, IL is $59,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $69,600.00 per year, depending on experience, location, and employer.
What does a call center manager do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a call center manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
What does a call center manager do?
A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rantoul, IL? The most popular types of Call Center jobs in Rantoul, IL are:
What are popular job titles related to Call Center Manager jobs in Rantoul, IL? For Call Center Manager jobs in Rantoul, IL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rantoul, IL look for? The top searched job categories for Call Center Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Call Center Manager jobs? Cities near Rantoul, IL with the most Call Center Manager job openings:
$20 - $22/hr
Full-time
Medical, Dental, Vision, Retirement
Re-posted 7 days ago
Job description
The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, Â the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Pay ranges of $20.00-$22.00p per hour.
- Family Owned and Operated – 90+ years in business!
- Medical, Dental, Vision Insurance, 401k
- For additional benefit information please go to:NapletonCorpFlorida.MyBenefitsLibrary.com
- Paid Training
- Discounts on products, services, and vehicles
- Growth Opportunities
Job Responsibilities:
- Handle incoming and outgoing phone calls and emails
- Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule sales appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
- Other duties as assigned by management
Job Requirements:
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience helpful but not required.
- Able to communicate persuasively with customers to set appointments.
- Willingness to undergo a background check and drug screen in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws