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Call Center Operations Manager Jobs in Chicago Ridge, IL

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Overview As a Call Center Agent the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

Beacon Mobility

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

... management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

Communicate to management personnel any issues that impede the efficient operation of the call center. Actively participate in re-training sessions. Other Duties as assigned by the Supervisor or ...

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Effectively manage all call center functions. * Effectively manage customer relations through both ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

Effectively manage all call center functions. * Effectively manage customer relations through both ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

Effectively manage all call center functions. * Effectively manage customer relations through both ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

Crateandbarrel

Operations Manager

Romeoville, IL

The Distribution Center Operations Manager is a key leader responsible for developing strategic initiatives to enhance productivity, optimizing workflows and driving towards operational excellence ...

EDC

Site Operations Manager - ORD

Aurora, IL · On-site

Opportunity The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who has experience ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Chicago Ridge, IL

Call Center Operations Manager information

See Chicago Ridge, IL salary details

$32.1K

$75.2K

$138.2K

How much do call center operations manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for call center operations manager in Chicago Ridge, IL is $75,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $92,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Chicago Ridge, IL look for? The top searched job categories for Call Center Operations Manager jobs in Chicago Ridge, IL are:
What cities near Chicago Ridge, IL are hiring for Call Center Operations Manager jobs? Cities near Chicago Ridge, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Chicago Ridge, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $75,165 per year, or $36.1 per hour.

Call Center Representative

Setup Winks

Chicago, IL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Description

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls, addressing inquiries, resolving issues, and providing information about products and services. This position requires excellent communication skills, patience, and the ability to handle customer concerns professionally and efficiently.

Key Responsibilities
  • Answer inbound customer calls in a timely and courteous manner.
  • Resolve customer complaints by identifying problems and providing solutions.
  • Document and update customer information in the database during and after calls.
  • Follow up with customers when necessary to ensure their issues are resolved.
  • Provide customers with accurate and detailed information regarding promotions, products, and services.
  • Escalate complex issues to appropriate departments when necessary.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; college degree is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficiency in computer skills, including MS Office and CRM software.
  • Strong listening skills and empathy toward customer needs.

Benefits
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.