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Call Center Operations Manager Jobs in Chicago Ridge, IL

Transdev

Call Center Trainer

Tinley Park, IL

$22.28 - $27.23/hr

At least 2 years of training experience required, preferably in a call center or operations control ... Able to effectively work with team management and provide quality feedback to trainees in both ...

Transdev

Call Center Trainer

Tinley Park, IL · On-site

$22.28 - $27.23/hr

At least 2 years of training experience required, preferably in a call center or operations control ... Able to effectively work with team management and provide quality feedback to trainees in both ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Call Center Agent As a Call Center Agent the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Transdev

General Manager

Tinley Park, IL · On-site

$93K - $115K/yr

General Manager The General Manager-Call Center is responsible for the oversight of call center and control center operations, including dispatch functions, route development support, customer ...

Transdev

General Manager

Tinley Park, IL

$93K - $115K/yr

General Manager The General Manager-Call Center is responsible for the oversight of call center and control center operations, including dispatch functions, route development support, customer ...

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Overview As a Call Center Agent the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Effectively manage all call center functions. * Effectively manage customer relations through both ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Chicago Ridge, IL

Call Center Operations Manager information

See Chicago Ridge, IL salary details

$32.1K

$75.2K

$138.2K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Chicago Ridge, IL is $75,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $92,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Chicago Ridge, IL look for? The top searched job categories for Call Center Operations Manager jobs in Chicago Ridge, IL are:
What cities near Chicago Ridge, IL are hiring for Call Center Operations Manager jobs? Cities near Chicago Ridge, IL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Chicago Ridge, IL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,165 per year, or $36.1 per hour.

National Contact Center Manager

Pet Butler LLC

Plainfield, IL • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time NationalCall Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.
We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Annual salary
$60k - $75k based on experience.
Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.
Essential Duties and Responsibilities
  • Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
  • Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
  • Leads, develops, and manages a team of 6-50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
  • Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
  • Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
  • Oversees daily contact center operations across inbound, outbound, and digital channels.
  • Manages escalations and ensures timely resolution of customer and franchise-related issues.
  • Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
  • Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
  • Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.
Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6-50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.
Qualifications
Education and/or Experience
  • High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
  • Minimum three or more years of sales and customer service/call center experience.
  • Minimum of three years of successful supervisory or managerial experience.
  • Proven ability to coach, motivate and lead a successful Call Center staff.
  • Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
  • Minimum typing skills 45 WPM
Equal Opportunity Employer
To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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