Call Center Operations Manager Jobs in Chicago Ridge, IL

The pay range is $73,000.00 - $132,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
A role in Distribution and Receive Centers means being on the very front lines of getting product to the guest as fast as possible - a critical differentiator and one of the most essential functions within Logistics. Whether it's through focusing on regional or upstream distribution centers, target.com fulfillment centers, or import warehouses, you'll have the chance to positively impact thousands of fellow team members and Target guests worldwide. There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we're always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business.
A role as an Operations Manager provides a chance to influence with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. You will foster a "safety first" culture through awareness, training and accountability. You will quickly establish yourself as an engaging and inclusive leader with ownership for the team's ability to maximize its productivity, growth and development. Create a positive work environment though real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that ensure that operational plans are executed, performance and budget goals are achieved and teams are kept informed and coordinated across functions. You'll have the autonomy to innovate with new approaches to process and method, all in the name of more efficiency and implementing future process flow optimization. Your ability to find root causes to problems will be well supported by an environment of calculated risk and testing. And your commitment to others will shine when you jump right in to help teams meet their business goals.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
About you:
• Four-year degree or equivalent experience
• Demonstrated leadership ability, with the ability to engage and motivate others
• Excellent communication, interpersonal and organizational skills
• Good reasoning, conflict-management, and analytical and problem-solving skills
• Able to access all areas of the Distribution Center, including the mezzanine platforms
• Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, ability to traverse conveyor crossovers
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.