$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Lemont, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Lemont, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Addison, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Addison, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Glen Ellyn, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
Glen Ellyn, IL · On-site
$70K - $81K/yr
... Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis ...
$32.1K - $41.8K
4% of jobs
$41.8K - $51.4K
13% of jobs
$53.8K is the 25th percentile. Wages below this are outliers.
$51.4K - $61.1K
32% of jobs
The median wage is $61.6K / yr.
$61.1K - $70.7K
18% of jobs
$70.7K - $80.4K
6% of jobs
$84K is the 75th percentile. Wages above this are outliers.
$80.4K - $90K
4% of jobs
$90K - $99.6K
4% of jobs
$99.6K - $109.3K
3% of jobs
$109.3K - $118.9K
6% of jobs
$118.9K - $128.6K
7% of jobs
$128.6K - $138.2K
1% of jobs
$32.1K
$75.2K
$138.2K
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
$70K - $81K/yr
Full-time
Medical, Retirement, PTO
Posted 25 days ago
7.7
Based on 6 frontline employees who took The Breakroom Quiz
364th of 649 rated public administrative organizations
About Crisis Services & The Crisis Recovery Center The Crisis Recovery Center (CRC) provides 24/7 behavioral health crisis services to county residents experiencing a mental health or substance use crisis; and is the access point for Crisis Residential. With the CRC, DuPage County now has a best-in-class behavioral health system which ensures all DuPage County residents have "someone to contact, someone to respond, and a safe place for help" when experiencing a mental health or substance use crisis. For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center .
Job Details An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff. -Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff -The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors -The hiring range for this position is $70,895 to $81,595, depending on experience Benefits Galore!
Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment2 Responsibilities As a Crisis Services Supervisor for the DCHD Crisis Services Call Center, you will: -Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care) -Act as project director for grants related to the Crisis Call Center -Conduct crisis line monitoring and evaluation -Provide training and coaching to staff working at crisis services -Provide support and consultation to staff regarding unique or complex client situations -Collaborate with other professionals to support integrated care for clients served through crisis programs -Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services -Monitor and analyze program outcomes and implement quality control processes -Participate in emergency response activities as assigned -Review charts and documentation for accuracy and compliance -Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities Requirements -Completion of a master's degree in psychology, Social Work or a related field -5+ years of behavioral health experience, including at least 3 years of supervisory experience -An equivalent combination of training and experience This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $70,895.00 - $81,595.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
Sourced by ZipRecruiter
Public administration
501 - 1,000 Employees
Wheaton, IL, US
1944
