ZipRecruiter

Log In

1

Call Center Manager Jobs in Chicago, IL (NOW HIRING)

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and ... M system - Follow established scripts and procedures to ensure consistent service quality ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Overview As a Call Center Agent the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Chicago, IL

Call Center Manager information

See Chicago, IL salary details

$30.4K

$65.8K

$112.8K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Chicago, IL is $65,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Chicago, IL?

The most popular types of Call Center jobs in Chicago, IL are:

What are popular job titles related to Call Center Manager jobs in Chicago, IL?

For Call Center Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Chicago, IL look for?

The top searched job categories for Call Center Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Call Center Manager jobs?

Cities near Chicago, IL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $65,810 per year, or $31.6 per hour.

Call Center Representative

Millennium Bank

Des Plaines, IL • On-site

$15.50 - $19.25/hr

Full-time

Posted 16 days ago

Job description

Description:

Customer Service Call Center Representative (Temporary Contract)


We are seeking a motivated and customer-focused Call Center Representative to join our team on a temporary contract basis. This role offers an excellent opportunity to develop your communication skills and gain valuable experience in a dynamic customer service environment. If you enjoy helping others and thrive in fast-paced settings, we encourage you to apply.


Key Responsibilities:

- Handle inbound and outbound customer calls efficiently and professionally

- Provide accurate information and resolve customer inquiries or issues promptly

- Document all interactions accurately in the company’s CRM system

- Follow established scripts and procedures to ensure consistent service quality

- Escalate complex issues to appropriate departments when necessary

- Maintain a positive attitude and demonstrate excellent communication skills

- Meet or exceed performance metrics such as call quality and resolution times


Join our team and be part of a supportive and collaborative work environment that values growth and development. This temporary role offers a chance to enhance your skills and gain insight into the customer service industry while contributing to our company's success.

Requirements:

Skills and Qualifications:

- Excellent verbal communication and active listening skills

- Strong problem-solving abilities and attention to detail

- Ability to work independently and as part of a team

- Proficiency with computers and basic software applications

- Flexibility to work various shifts