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Workforce Management Manager Jobs in Chicago, IL

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

Komatsu

IT Manager, WFM/HCM

Chicago, IL · On-site

This role will also partner closely with HR Operations, HRIS, local workforce management teams, IT, and business leadership to ensure systems effectively support timekeeping, scheduling, attendance ...

Introl

Workforce Coordinator

Chicago, IL · On-site

Who we are At Introl, we specialize in large-scale GPU cluster deployments, managing up to 100,000 ... Workforce Support: Assist technicians with onboarding, assignments, and project-related questions.

Accenture

Clinical Management Manager

Chicago, IL · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

Ra

Utilities Change Management Manager

Chicago, IL

You will assist client's in building strong change management capability within their workforce. We are looking for someone... Who has nearly 5+ years of consulting experience. Who has 2+ years of ...

Arcadis

Senior Workforce Planning Manager

Chicago, IL · On-site

Own the 12-week forecast for Program Management, highlighting supply and demand variance. Establish ... Support workforce integration and transformation projects within the Americas. Ensure talent ...

New

William Everett

ADP Workforce Specialist

Chicago, IL · On-site

$24.25 - $33/hr

William Everett is a national management and information technology consulting firm headquartered ... The ADP Workforce Specialist serves as the primary subject matter expert for all ADP Workforce ...

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Showing results 21-40

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Chicago, IL

Workforce Management Manager information

See Chicago, IL salary details

$28.3K

$84.1K

$141.6K

How much do workforce management manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for workforce management manager in Chicago, IL is $84,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Chicago, IL?

The most popular types of Workforce Management jobs in Chicago, IL are:

What are popular job titles related to Workforce Management Manager jobs in Chicago, IL?

For Workforce Management Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Chicago, IL look for?

The top searched job categories for Workforce Management Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Workforce Management Manager jobs?

Cities near Chicago, IL with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $84,139 per year, or $40.5 per hour.

Workforce Analytics Consultant

Sonsoft Inc

Chicago, IL

Contractor

Re-posted 12 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • 3+ years of experience in workforce analytics, workforce planning, labor scheduling
  • Exceptional analytical, strategic, decision-making and problem-solving skills
  • Strong understanding of the purpose and strategy behind labor scheduling
  • Demonstrated knowledge of Workforce management and planning applications
  • Ability
    to interact with different HR /Business departments making strategic
    business recommendations backed up by analytics and facts
  • Workday HCM experience preferred
  • Other
    Software skills necessary for efficient analysis and reporting
    (Advanced Excel, Intermediate Access, Intermediate PowerPoint.


Skill Set Requirements:

  • Exceptional Analytical Skills
  • Strong Decision Making
  • Strong Reporting Capability and Professional Output
Qualifications

Please look for profiles with experience in one or more of the following tools:

  • Saba Planning @ Work(Must have)
  • AnaPlan Workforce capacity planning (Must have)
  • OrcaEyes Workforce Planning and Analytics
  • Aruspex CAPTure Workforce Planning Software
  • Visier Workforce Analytics
  • Acquire Insight
  • SAP Success Factors
  • Kronos (Must have)
  • Vemo Deloitte Labor Wise
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Corp to Corp opportunity for you or your consultant.
    • Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
    • If H1-B, please submit H1-B copy with i94 and passport number.
    • No OPT-EAD please.
  2. Please mention your Visa Status in your email or resume.
Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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