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Workforce Management Manager Jobs in Chicago, IL

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

Ra

Utilities Change Management Manager

Chicago, IL · On-site

You will assist client's in building strong change management capability within their workforce. We are looking for someone... Who has nearly 5+ years of consulting experience. Who has 2+ years of ...

Accenture

Clinical Management Manager

Chicago, IL · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

William Everett

ADP Workforce Specialist

Chicago, IL

$24.25 - $33/hr

William Everett is a national management and information technology consulting firm headquartered ... The ADP Workforce Specialist serves as the primary subject matter expert for all ADP Workforce ...

Introl

Workforce Coordinator

Chicago, IL · On-site

$65K - $70K/yr

Who we are At Introl, we specialize in large-scale GPU cluster deployments, managing up to 100,000 ... Workforce Support Assist technicians with onboarding, assignments, and project-related questions.

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Showing results 21-40

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Chicago, IL

Workforce Management Manager information

See Chicago, IL salary details

$28.3K

$84.1K

$141.6K

How much do workforce management manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for workforce management manager in Chicago, IL is $84,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Chicago, IL? The most popular types of Workforce Management jobs in Chicago, IL are:
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Workforce Management Manager jobs near you

Staffing Sales Manager

Workforce Management Inc.

Schaumburg, IL • On-site

Full-time

Re-posted 22 days ago

Job description

Company Description
Workforce Management Inc., is a nationwide staffing and consulting company, looking for competitive, passionate, sales-minded individuals to join our Schaumburg Team. We have multiple openings for entry-level and experienced sales and recruiting positions. We have a 20+ year track record with many Fortune 1000 customers; therefore this position offers exceptional career and financial opportunities.
Job Description
You start off in an inside/outside sales role where you sell B2B and go on meetings as wells as take clients to lunches/dinners, etc. Development is very important to our organization; we want to make sure give every new employee all the training, tools and resources they need to be successful. We make sure you fully understand the industry, sales cycle, etc. to help you be fully prepared and successful in the sales manager position. It is a fast paced, exciting team environment. Our office is based in Schaumburg, IL.
Qualifications
-Conduct a minimum of 100 sales calls a day to generate business to get face to face meetings
-Develop network of candidates and maintain relationships
-Develop business leads locally and nationally
-Strategically source and qualify candidates through inventive recruiting methods and interviewing techniques **Work closely with executives and team members to support customer needs
Additional Information
All your information will be kept confidential according to EEO guidelines.

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